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“A Great Stay” 5 of 5 stars
Review of Maples Motor Inn

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Maples Motor Inn
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2959 Parkway, Pigeon Forge, TN 37868   |  
Hotel amenities
Ranked #8 of 94 Hotels in Pigeon Forge
Certificate of Excellence
Bristol, Connecticut, United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A Great Stay”
5 of 5 stars Reviewed November 14, 2012

I just spend a one week vacation at the Maples and was extremely impressed with the cleanliness of the rooms and of the motel in general. I rented two rooms, one for my wife and myself, the other for my daughter and her husband. We were all impressed at the overall stay. Having spend a good number of nights at quite a few motels I would rate the Maples as the best overall for the price paid. Yes, the rooms may be a little smaller than some, the traffic on the Parkway may cause a delay upon exiting, etc. BUT the value for the price paid is outstanding! And, we found the staff to be friendly and cheerful. The office staff and the house keeping staff exceeded my expectations. My family and I had no complains and WILL stay here again if and when we revisit the Smoky Mountains. It's nice to stay in a friendly clean motel. So many are not. Thanks Maples Motor Inn for a job well done.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    107
    26
    9
    4
    2
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57
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Level Contributor
152 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 793 helpful votes
2 of 5 stars Reviewed November 4, 2012

Maples Motor Inn has a few positives and several negatives. First the positives. The teeny tiny rooms are immaculately clean, some of the cleanest hotel rooms I have ever stayed in. A big well done to their housekeeping staff! WiFi signal is strong and fast. Beds are clean and comfortable. New flat screen TVs. I appreciate their No Pets policy, as it keeps the grounds clean and quiet. Negative aspects of this property are as follows. The property is very old, which is probably why the rooms and bathrooms are so very tiny. They still use metal room keys, which are less secure, and they still use an antiquated pen and paper registration process. You must pay for ice. Shampoo is not supplied in the room but is available at the desk, if the desk clerk is not busy on the telephone. Only one person is on duty, and the office closes at night. Room doors open to the outside. There is no breakfast service in the morning. Room rates are way too high, when compared to similar lodging facilities in Pigeon Forge. The staff is not friendly and appear very bored with their jobs. We were never once thanked for our business. Upon checkout, the older lady with the new white Cadillac who was on duty never even looked at me when we checked out and never even said a simple thank you for staying with them. Room rates are non negotiable and are set according to an annual published schedule. Even when asked if they will match competitors who have more amenities and charge much less, Maples refuses to negotiate. I would guess this is due to arrogance, after so many years in business and having turned pretty good profits over the years, which is what probably accounts for the rude attitude of the staff as well. We will not be staying here again, and I recommend if you are going to Pigeon Forge that you do not make reservations, since all the lodging facilities will compete with each other for your business, except Maples Motor Inn which stubbornly clings to their annual price list. Watch out when you check in, as they charge your credit card ahead of time, which is contrary to lodging industry standards. Other hotels only charge your card at checkout. I do not recommend this facility. We left after one night and moved to a motel that charged less than half what Maples was charging us, and the new motel offered breakfast and an indoor pool.

Room Tip: If you must stay here, ask for a large room. The standard rooms are like closets.
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  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jack and robin m, Owner at Maples Motor Inn, responded to this review, November 7, 2012
we appreciate all reviews as a way to improve our service to our customers new and old. we know we can't please everyone but some of the criticisms of cruiser are fixable. i believe he stayed in one of our six king bed rooms that are indeed smaller than our other 57 units. we usually invite the customer to look at the room prior to check-in. we are sorry we didn't give the guest this opportunity. the property is certainly safe and secure; doors can be deadbolted in addition to the locking doorknob. we have never had a break-in or employee theft in 42 years. we use the "antiquated pen and paper registration process" to provide backup to our computer system. we apologize to the guest if the process was too slow for his satisfaction. we will soon modify our charge for ice-- our primary reason has been to guarantee that the ice doesn't run out on hot days from people filling coolers. our rates are competitive with similar properties in the area and vary through the year as the guest notes. to have moved to a similar accomodation at less than half our price i would guess that he stayed with us on a busy october weekend, when rates are highest, then went across town on sunday., when our rates drop significantly. rudeness, arrogance and thanklessness are certainly not adjectives often applied to our staff, and the guest can rest assured that our employees will be reminded of our standards of hospitality. finally, we collect payment in advance, but will always provide a full refund for customers who cut their stay short.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wood River, Illinois, United States
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed October 28, 2012

We selected Maples Motor Inn for an overnight stay while enjoying the fall foliage at nearby Smoky Mountains. On the good side the room was superbly clean and the beds were ultra comfortable. I hated the location, glutted with traffic and polluted with all cheesy attractions on the strip. Though that is something that you can't really get away from in tacky Pigeon Forge. The Wi-Fi signal seldom worked, so I took to boasting a signal from the Willowbrook next door. The service staff looked very depressed and sad. (Again something that you can't seem to get away from in dour Pigeon Forge.) Though it wasn't a huge deal, I didn't like having to pay for ice.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jack and robin m, Owner at Maples Motor Inn, responded to this review, November 7, 2012
thanks for taking the time to review our business, anthony. we appreciate your kind words regarding the quality of our rooms; that is our top priority as one of the longest-operating motels in pigeon forge. however, we always take criticism very seriously. we continue to try and improve our free wireless internet service. more alarming is the perception of our staff as sad and depressed. this impression is one we will address with our employees, who in reality are actually nice, optimistic local folks. thanks again for staying with us. we pledge to work hard every day to earn the trust and business of each and every guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina, United States
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 14, 2012

I have stayed at this motel for several years with my family and friends. I continue to stay at Maples because the rooms are clean, reasonable rates and a good location. With Maples, I can have several weekend getaways a year without breaking the bank.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilson, North Carolina
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed October 13, 2012

been here several times, always the same perfect stay, wish the fall colors had been better, if you are looking for a great clean place to stay and not break the bank, Maples Motor Inn is the place for you

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Virginia, United States
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 17, 2012

I am from Salem, Va about 4 hours from Maples. I am 24 years old and since I was born in 1988, my parents and grandparents have ALWAYS gone to Maples the SAME week, every single year and stay in the EXACT same rooms. My grandfather passed away in 1997 and my grandmother in 2005 so as a family we haven't been since my grandmother passed away. We did however try a "condo" which was just insane and didn't feel like our "home" at the maples. My fiancee and I have now decided to carry on the tradition of going to the Maples with my son who is 6. This will be our 3rd year in a row (different rooms) but I REFUSE to go anywhere else!!! I have known Robin and Jack all my life and even good ole' Joe! I looked up to Bud, who was and from my understanding part time pool/yard maintainer! If you want a place FULL of love and family, THIS is where you need to go. I can't help but think that people look at the 150-200 dollar a night hotels are feeling like luxury but yet, compalin because of the BUGS and FILTH and COCHROACHES!!!. That is one thing i can honestly say in the 24 years and over 30 visits to the maples... i have NEVER i mean NEVER had a dirty room, dirty sheets, seen even a FLY in a room! The fridge is always clean and so the microwave. Bathrooms smell like bleach (okay with me, means its clean) and we always have plenty of towels for the 3 of us! We are ACTUALLY leaving in about an hour to head that way!!! See ya soon Robin and Jack!

Room Tip: We love the suites but also love the rooms. I have always been used to the bottom floor but during...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed August 8, 2012

Maples Motor Inn is an awesome place!! I was a little nervous about staying somewhere so cheap.I was thinking $50.00 it cannot be what everyone is saying. But it was and then some!! The entire staff was so friendly! The pool was nice and clean! The rooms were spotless and smelled clean! The River behind the motel was nice! We sat behind the motel and had breakfast at one of the picnic tables! It was quiet and relaxing! It is in the middle of everythign but sat back far enough that it was peaceful!! Cannot wait to stay here again!!!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maples Motor Inn

Address: 2959 Parkway, Pigeon Forge, TN 37868
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Pigeon Forge
#5 Family Hotel in Pigeon Forge
#20 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Number of rooms: 63
Official Description (provided by the hotel):
A family business created by a seventh-generation Sevier Countian and his wife and operated by their sons, we specialize in clean, attractive rooms at very reasonable rates. Our staff of 15 is composed of honest local people who strive to be friendly and helpful. Most of our guests are repeat customers or are referred by their friends and families. We are located in the center of Pigeon Forge withing walking distance of several outstanding restaurants, outlet malls, and amusements. Once you have tried our motel, your vacation planning becomes a snap. We've been here 40 years and we ain't going anywhere. ... more   less 
Also Known As:
Maples Motor Hotel Pigeon Forge
Maples Hotel Pigeon Forge
Maples Motel Pigeon Forge

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