My family and I have always stayed at the James Manor but, this time the service was poor. We rent a family suite and was very disappointed with the room and with the staff. If you want the king bed and want privacy you from the adjourning room you can not lock the door. It will only lock from the other side. The other room has 2 small suppose to be queen beds more like a full size and the mattresses are worn out. We had to switch rooms with our teenagers so we could have some privacy and housekeeping does not clean this type of room. We had to request that they clean it and bring clean towels and wash clothes. We have always stayed here for the past 10 yrs. at least but we will not stay there anymore. The staff just laughed when we had a compliant and the toliet would move when you used it. The hot tub had alot of clorox in it to keep the water santized and was very strong and the temperature was not hot like a hot tub should be. I give it a two star rating.
- Official Description (provided by the hotel):
- We are a 7 storey, 105 rooms hotel located in the heart of the action packed Pigeon Forge (at the foothills of the Smoky Mountain National Park) and within walking distance to moderately priced restaurants and other attractions in the area. The Great Smoky Mountain Wheel sits at the center of The Island in Pigeon Forge, a new shopping, dining and entertainment destination in the heart of the city. Rise 200 feet above the city for the best view of the mountains in one of the climate-controlled, enclosed gondolas on The Great Smoky Mountain Wheel! Don’t forget to stick around after dark and catch the wheel as it lights up for a spectacular LED light show! The Island is located right behind our hotel. Also, the new LeCont Convention Center in Pigeon Forge is scheduled to open in the fall of 2013 and is within a walking distance from our hotel.We are very close to the entrance of the Dollywood Amusement Park and Dixie Stampede. We offer complimentary continental breakfast, high speed wireless internet, exercise room, game room, conference room, indoor heated pool, hot tub and a seasonal outdoor pool with a kiddie pool. Our hotel is 100% non-smoking and is not pet friendly. Large and well-lit parking is available at no extra charge. Our clean and comfortable guest rooms (with 2 queen size beds or a single king size bed) are spacious with private balconies and offer wireless internet and free local calls in addition to refrigerator, microwave, coffee maker, hair dryer, iron and ironing board. Our rooms on the front side of the hotel offer great view of the smoky mountains. The city’s trolley stop is conveniently located in front of our hotel. We are also close to many shopping outlet malls. Both Gatlinburg and Sevierville are within short driving distances. We are approximately 10 miles from the Great Smoky Mountain National Park.Come, stay with us and enjoy our Southern Hospitality! Our friendly staff will be happy to help make your stay enjoyable and memorable. ... more less
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