We stayed at the Hampton Inn on Teaster Lane the third week of October 2012, when visiting the Smoky Mountains area to see the fall colors. I've been to Pigeon Forge many times, and remember when Teaster Lane was a quick way to get around all of the traffic on the Parkway, but there wasn't much there. Now there are theaters, shopping areas and this new Hampton Inn. The decor in the main lobby/breakfast area is very inviting. There is a fireplace with some nice, comfortable couches and chairs and a couple of tables in one area, and then across the hall are the rest of the tables, with a wall that opens to reveal the breakfast buffet in the morning. Two things that I noted here, one was the fact that a large amount of the breakfast area was taken up with a long and high table and chairs. It seemed to me they could have gotten more regular tables in that space, thus would have been able to seat more people. The second thing I must note is that the breakfast buffet did not seem up to par with all of the other Hampton Inns I've stayed at. All they had were glazed doughnuts, but no danishes, which are always served at every Hampton Inn I've stayed at, and their hot foods didn't seem to really go together, such as scrambled eggs and sausage gravy one morning. It would have been nice to have sausages with the eggs, and the biscuits and gravy another day. (One other note on the breakfast buffet, and this is not addressed to this hotel in particular, but to every Hampton Inn, is that I've noticed they have switched from individual packets of oatmeal to a crockpot of already made oatmeal, with several toppings you can add. It may be cheaper this way, but I would think there would be more waste. Also, I don't think the already made oatmeal tastes very good.) The hotel has an indoor and an outdoor pool, and both were still operating in October. The downside was that the one whirlpool was outside, and since it got pretty chilly at night, I couldn't bring myself to go outside in a bathing suit, even though I'm sure the water was warm. A nice touch outside, however, was a gas fireplace and seating area next to the rear entrance, which we used several times during our four night stay. The rooms were perfect, beds comfortable, and in our double queen room we had a microwave and small refrigerator, which was handy. The shower had good water pressure. The room, and the entire hotel, was exceptionally clean. There is a business center with two computers, however it's a rather small room and with the door closed it was extremely hot inside. Maybe that is a way to keep people from playing on the computers too long...
The staff was friendly, however on Monday afternoon when we returned from a day in the mountains, I asked the desk clerk where the cookies were. Her response was they didn't have any, they were still trying to get that figured out, as they just opened in July (three months ago). I found that comment rather strange. And on the day we checked out, we left early in the morning because we had a long drive that day, and planned to grab a couple of 'to go' breakfast bags which are always on the front desk Monday-Friday. When we got downstairs, there were none. I asked the desk clerk for them, and she disappeared into the kitchen. When she came back, she brought two, one for me and one for my travel companion. I would have thought she would have restocked the little shelf that they sit on at the front desk, for other guests as well. These two incidents made me wonder if they really didn't quite have their act together yet, or if they were just cheap. I feel they need to get these things straightened out, because Hampton Inns are known for these little perks, and those of us who stay only at Hampton Inns when we travel look for, and expect, these little perks.
One last comment...when entering the hotel parking lot, drive very slowly because you will scrape the bottom of your car on the cement! Even at slow speed you will hit the incline, but at least you won't feel like you ripped off the bottom of your car. I do hope they get that fixed!
All in all, the hotel is very nice. And yes, I would stay here again, but would hope they have improved these several little things.
We were in 429 and the window faced the mountains.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.