Wow. This was our third stop on a week long trip and I wish we had been able to stay longer. Immediately when walking in I was taken with the beautiful lobby. It was classy and cozy. There is a coffee station and a small store. The front desk staff was wonderful. We were able to check in early and they asked what we had planned and offered coupons to those venues. Our room was amazing. The bathroom alone is worth the stay!!! They offer some amenities like cotton balls, qtips, makeup remover cloths on a little tray on the sink. The beds were very comfortable. The balcony was clean and had a pretty light for nighttime. I loved the decor. It was almost like a museum. Big pictures in large gold frames, reds, golds. The pool, AMAZING. The kids had such a fun time swimming we had to drag them in at 11 and they were back out at 9 the next morning. They made friends each day that they went down the slide with (over and over) and swam with. My husband and I floated for a long time in the lazy river. The kids loved the smoothies that the cabana offered. Many families had lunch there. At night they lit large tiki lights and they burn while you are sitting at the pool. It was spectacular! We saw many families boarding the trolley with was right outside the hotel. I honestly cannot think of one thing bad to say about this hotel. If you are going to pigeon forge with children stay here!