We have been there numerous times over the past 6 years and have really enjoyed it. The experience was a little different this time. Starting with check in. Dana was extremely rude. We arrived at 1:30 which was a little early. We were told our room would not be ready till 4:00. I asked if we could have any other room like ours that was available and was told no. We were told they were short staffed in housekeeping. Which you should never tell guests. We had taken the kids thru the drive thru on our way in and planned on eating in the room thus I asked Dana if there was any other tables we could use since the only 1 in the lobby was in use. I was told no that the couches were available,she would not open the breakfast area to let our family even set down to eat. The lady at the table gave us her table. After eating we left and returned around 3:30 and Earl said there was another room available and checked us in immediately. He was courteous and apologetic. We were not alone in the adventures with Dana the lobby was full of unhappy guest that was treated very rudely. The lazy river only had about 6 tubes and not real clean thus we never even used it. We enjoyed the pool and waterslide as well as breakfast. The housekeepers did a great job too. The room had some maintence issues that were resolved rather fast. Overall I feel that one bad apple made our trip a little less enjoyable. We checked out the hotel while there and will be visiting it next time. The staff was great as well as the amenities and rooms. It should be a great total package not bits and pieces.I hope management works on Dana's people skills!!!!
- Official Description (provided by the hotel):
- Music Road Resort Inn sits across the road from the Hotel and Convention Center and features 140 luxury guest rooms and suites with a grand lobby. Rooms and suites feature private balconies - many overlooking the outdoor water park with a scenic view of the Great Smoky Mountains. The Inn offers many room types, some featuring a relaxing bedside Jacuzzi and warm fireplaces for those cool mountain evenings. Each morning treat yourself to a deluxe breakfast including scrambled eggs, bacon, hot biscuits and sausage gravy, our signature cinnamon rolls with cream cheese frosting, and many more fresh choices before heading out into Pigeon Forge, Tennessee. ... more less
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- Also Known As:
- Music Road Hotel Pigeon Forge
- Music Road Pigeon Forge
- Music Road Inn