There was a HUGE problem with parking when the hotel was booked. There isn't enough parking for the hotel. We had to make our own parking spaces due to having a handicap individual with us. We even had a huge argument with a customer in the parking lot parking the way we did (even though we weren't blocking anyone). Having a handicap person and pets was not easy to take in and out of 4th floor rooms. Mind you we had 4 rooms with 2 vehicles. We even paid for the upgrades for pets. On our last night there, that morning, they called our room twice telling us we were to move to another room because they already booked ours. It was our room and our mother/grandmother's rooms that had to be moved. We absolutely refused and if we had to we were leaving. We booked this place in advance and that should never have been a problem. We weren't moved because my sister in law threw a fit and threatened to call corporate. The housekeeping was very very rude. They took the do not disturb sign off of mother's door and threw it under and continued to knock anyway. They barely spoke English and the man was very creepy and stared at you the entire time he was outside. To be a pet friendly hotel there wasn't anywhere reasonable to take your pets to potty. We had to walk around the whole complex to a tiny place of grass that was located beside of Harley. We will NEVER stay at this facility again and we HIGHLY recommend that others stay clear of this place as well. There was no excuse for anyone to have to go through the pains that we had endured, especially when having an elderly and handicap individual. Very thankful that she has a Hover Round. Feel a great deal of sympathy for those staying in this facility that are handicap without one. Having this experience has made us wish we had stayed somewhere else, ANYWHERE else. Good Riddance!
- Official Description (provided by the hotel):
- OPEN! The newest Baymont Inn & Suites, in the heart of Pigeon Forge, Tennessee is now open and ready for you. We are happy to open with a completely remodeled hotel, new management, new staff and hometown hospitality. We are dedicated to making our Baymont Inn & Suites, your home in the Smoky Mountains. We look forward to having you as our guest and to welcome you to our Baymont family. we are waiting for you.......... ... more less
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- Also Known As:
- Baymont Hotel Pigeon Forge
- Baymont Inn And Suites
- Mountain Trace Inn Pigeon Forge