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“Beyond expectations!” 5 of 5 stars
Review of Baymont Inn & Suites Pigeon Forge

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Baymont Inn & Suites Pigeon Forge
2.0 of 5 Hotel   |   130 Wears Valley Road, Pigeon Forge, TN 37863 (Formerly Mountain Trace Inn)   |  
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Stay 3, Save 20%
Ranked #29 of 93 hotels in Pigeon Forge
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Beyond expectations!”
5 of 5 stars Reviewed March 17, 2013 via mobile

Arrived Friday night about 9:00, got checked in by a very friendly gentleman. When I booked I had reserved a queen room due to availability. When we arrived I asked about any king rooms and he upgraded us to a king with jacuzzi for only $10 more.
Got to the room and could not believe the room had a fireplace as well as the jacuzzi.
The room was clean and well stocked. Seemed to have been recently updated.
Saturday morning they may have been short staffed as the breakfast was out of a couple of items but as soon as mentioned to staff it was quickly resolved.
The location is perfect. Middle of pigeon forge, 8 miles from Gatlinburg, 3 miles from Smoky mountain entrance.
Can't wait to come back and this hotel will be our 1st choice.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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391 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Cartersville
2 reviews
4 of 5 stars Reviewed March 12, 2013

Rooms were nice, elevator needed cleaning and disinfecting, pillows were a bit hard with no soft ones included

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontDOS, Director of Sales at Baymont Inn & Suites Pigeon Forge, responded to this review, March 13, 2013
We appreciate your feedback on your stay with us at our Baymont Inn & Suites. It is our pleasure to make sure our guests feel right at home, so please if ever there is an issue, question or concern, please call us at the front desk and we will be happy to bring you new pillows or address an issue. We strive to make sure our guests enjoy the "hometown hospitality" of Baymont Inn & Suites. Thank you again for bringing the matters to our attention and we hope to see you again in the future.
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2013 via mobile

My stay there was wonderful. The lady Tonda was so sweet always there to get us everything we needed. And the young lady I believe her name is Carol ??? Was the most pleasant lady to help us with all the amenities around there. Couldn't have know where all to go had she not been so friendly and helpful. The best MOTEL EVER!!!!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontDOS, Director of Sales at Baymont Inn & Suites Pigeon Forge, responded to this review, March 13, 2013
Hello dear guest, thank you for the kind words and taking the time to let us know about your stay. We are delighted to hear that you had an enjoyable stay. It was our pleasure to have you as our guest and we certainly hope to see you again on your next visit to our beautiful Smoky Mountains..
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Glade Spring, Virginia
Top Contributor
135 reviews 135 reviews
7 hotel reviews
Reviews in 46 cities Reviews in 46 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 25, 2013

This is a very good overall value, with a good free breakfast. Breakfast had make your own waffles, muffins, bagels, juice, cereal etc. Front desk- very good customer service. Is a good central location in Pigeon Forge.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013 via mobile

the staff was great! the breakfast was great! the rooms wasgreat and very clean we had a huge jacuzzi suite with a fireplace and all! yall made my weekend amazing thanks i really enjoyed my stay with yall and diffiently be back soon.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontDOS, Director of Sales at Baymont Inn & Suites Pigeon Forge, responded to this review, March 13, 2013
Happy Birthday again! Thank you for choosing to spend your birthday with us. We were delighted to have you as our guest and we look forward to seeing you again very soon......
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Murfreesboro
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 27, 2013

Stayed for two nights. Web site says indoor hot tub. There's no hot tub. When asked about it, they said they took it out and put in a fountain and have not updated their web site. The bed was horrible. The springs squeaked so bad that every time my husband rolled over, it woke me up..The refrigerator was so small although there was plenty of room for a larger one. None of the ice makers on all four floors worked. Breakfast was in a renovated room and not in the lobby as usual. I have never written a review before, but if I can warn at least one person what a dump this is maybe they can save their money.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontDOS, Director of Sales at Baymont Inn & Suites Pigeon Forge, responded to this review, January 28, 2013
I apologize that you did not enjoy your stay with us. We take every response good or bad seriously and we can use what we learn to retrain, correct or change things. Please know that our staff works very hard to make every guest feel at home. Please always call the front desk if you have any issues, questions or concerns, we would have been happy to move you to another room.
Again I apologize that you did not enjoy your stay with us. I will be looking into this, because as you can see from our other reviews it is not our norm. I would be happy to discuss any issues or give you a discounted stay with us if you would like to come back and see us. Just call the hotel and ask for the manager.
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HICKORY
1 review
4 of 5 stars Reviewed January 24, 2013

For the most part the service was great. There was one lady at the front desk at one point that was very rude but other times you couldnt ask for better service. House cleaning was very helpful when we needed things. Breakfast could have been better stocked but not a big deal. Room was great. Location is good. Very good price. Affordable for sure. We will stay there again

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Pigeon Forge

Address: 130 Wears Valley Road, Pigeon Forge, TN 37863 (Formerly Mountain Trace Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 93 hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Pigeon Forge 2*
Official Description (provided by the hotel):
OPEN! The newest Baymont Inn & Suites, in the heart of Pigeon Forge, Tennessee is now open and ready for you. We are happy to open with a completely remodeled hotel, new management, new staff and hometown hospitality. We are dedicated to making our Baymont Inn & Suites, your home in the Smoky Mountains. We look forward to having you as our guest and to welcome you to our Baymont family. we are waiting for you.......... ... more   less 
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Also Known As:
Baymont Hotel Pigeon Forge
Baymont Inn And Suites
Mountain Trace Inn Pigeon Forge

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