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“Comfy” 4 of 5 stars
Review of Timbers Lodge

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Timbers Lodge
3.0 of 5 Hotel   |   134 Wears Valley Road East, Pigeon Forge, TN 37863   |  
Hotel amenities
Ranked #28 of 93 Hotels in Pigeon Forge
Pikeville, Kentucky
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Comfy”
4 of 5 stars Reviewed July 9, 2013

Staff was very courteous upon arrival. They were helpful with attraction information and although they do not have a public printer allowed me to print our e-tickets as needed.
We had a party of 7 and the adjoining rooms were ample for our sleeping needs. Beds were very comfy. I did not lift the mattress to search for bugs but saw no signs to give me cause. Bedding looked fresh and clean each morning. Floors and bathrooms were clean even in the corners.
Although they did not serve hot breakfast, the continental cold items were brought in each morning fresh and offered a good start with cereals and pastries, juice, milk and coffee.
I would stay there again.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan B, General Manager at Timbers Lodge, responded to this review, July 10, 2013
Thank you so much for taking your time to review our hotel. Our goal is to make every guests stay a MORE than positive experience. Your review will help others choose Timbers for their next stay. Please come back and see us again, and don't forget to call the hotel and ask for the TLC Rate. This is the rate we give our returning guests to let them know how much we appreciate them, and it's the lowest rate we offer. See you again soon.
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193 reviews from our community

Traveler rating
    90
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    17
    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Okeechobee, Florida, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2013

It was pet friendly, which we had our pets. There was a nice relaxing stream in back. We stayed six days, and would stay there again, another great thing I like about it was location. I had to go to Wal-Mart about three times, and it was just a couple of miles down the road. There were plenty of places to eat close by, and there was even a laundry mat a couple of blocks away. The staff was friendly.It was very quite, we didn't hear anything. We were saving money, so we got to stay an extra day. We all would recommend it. It is not fancy, but a nice place to stay. I am glad the price was reasonable.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan B, General Manager at Timbers Lodge, responded to this review, July 9, 2013
We are so glad that you enjoyed your stay at our hotel. My staff and I enjoy hearing good comments. The river is the highlight of many of our guests stays. Please come back and see us soon. Thank you for taking your valuable time to post a comment on Tripadvisor.
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Kissimmee, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 15, 2013

I booked the loft room for my family vacation. We checked in late evening on the first day of our three night stay. First off we exit the elevator on the third floor and two dogs are running loose, owner of the dogs comes around the corner drunk slurring his speech. We have to walk past him and two others hanging out on walkway smelling of liquor looking as if the are lifetime residents. As we opened the door to the room there was a musty smell to the room and it just had a dirty feel to it, ok no big deal we turned on the ac to air out the room and we will check out the cleanliness of the room.
The first (kids) level of the room didn't look to bad but when my wife and I reached the loft area I knew we couldn't enjoy our vacation staying in this hotel. Stains on the walls above the night stands from the last guests. The bathroom sink for the upstairs bathroom is in the closet upstairs. It looked like a drunk painted the room (wall color accidently painted on ceiling, paint on wall so thin you can see the old color underneath, didn't even bother to paint four sq ft of the wall directly behind the toilet), popcorn peeling off ceiling, you can see where the tape from drywall has peeled of ceiling already, shower head is five feet high (shower on knees, only appropriate as my wife and I prayed for a better room). Almost as if the person in charge can't walk up stairs to check the loft area. It was late so we stayed the night with the intention of finding another hotel the next morning.
We where able to check out the next morning (along with two other families that I seen) and back out of the remaining two night we had reserved. Upon checking out the young man behind the counter ask what my problem with the room was and as I began to explain some of them to him he turned and started to walk into a separate room behind the front desk as if he didn't want to acknowledge them and said with attitude "You won't be charged for the other two nights" as he disappeared in the other room.
I looked at the pictures and read the reviews before I even booked this hotel and I have no idea how they got such good reviews. Stay Away

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan B, General Manager at Timbers Lodge, responded to this review, June 17, 2013
Wow!! I am so surprised by your comments. We pride ourselves in being a family friendly, clean hotel with friendly staff.. We have no control over other guests, unless the incident is reported to the front desk, at which time we would have investigated. You can tell by our other reviews that most of our guests are extremely satisfied. We regret that your stay was not what you expected.
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Sutton, West Virginia
1 review
4 of 5 stars Reviewed June 10, 2013

we stay here in may...we had honey moon room...there was big spider web over window...and i seen a spider...i'm scared to deaf of them ... and room over top of us was noisy .manager was very nice... should have gave us a discount for the large webs plus the noise second nite... mike also we got ready to leave couldnt get checked out ...a lady was there that didnt know what to do...computers wouldnt work so she didnt know what to do...that was another hour waiting

Room Tip: this hotel was nice...i just didnt like the spider webs ...they were very large..second nite noisy a...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan B, General Manager at Timbers Lodge, responded to this review, June 12, 2013
We are very glad you loved our hotel. Did you make our Front Desk aware of the spider web?? We would have been more than happy to take care of it immediately. I remember the morning that the computers went down. It was very chaotic. I regret you had to wait to check out. Please come back and give us another chance to make you completely satisfied.
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Pasadena
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 4, 2013

We stayed in the honeymoon room with the hot tub, but could not figure out how to use the jets which is ok because we did not come to Pigeon Forge for the hot tub. The room was clean, but not very well lit at night time. The staff were excellent and very helpful!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan B, General Manager at Timbers Lodge, responded to this review, June 6, 2013
Thank you for taking time to comment on your stay @ Timbers. We appreciate your feedback. We are working on the lighting issue. Since so much of our rooms are wood, it is a challenge. We hope you will stay with us again soon.
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Wilmington, North Carolina, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 30, 2013

Timbers Lodge is a wonderful place to stay! Our room was very clean, and the staff there is amazing!!! Every day, we were ask by a staff member if everything was ok, or if we needed anything. A special shout out to Teresa and Jonathon who made us feel at home. Our little Chihuahua traveled along with us, and it was quite refreshing to find a hotel that accepts pets and does not have any odors from the previous pets. Also, as two females traveling alone, we felt very safe. I will not be staying anywhere but Timbers Lodge from now on. Thanks Timbers Lodge, our stay was great!!!

Room Tip: Not all rooms are river view, but some do have a view. The next time we visit, I will probably reque...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan B, General Manager at Timbers Lodge, responded to this review, May 31, 2013
Thank you so much for taking your time to write such a glowing report on our hotel. We strive to make every guest feel at home, and we love your pets!! Our housekeepers work hard to ensure our guest rooms are clean and inviting. We hope to see you again soon.
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Roanoke, Virginia
Top Contributor
74 reviews 74 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 21, 2013 via mobile

What a treat! We were many (started with seven rooms) and had a few changes along the way that Susan and her staff handled with style and grace. As this was our third stay here the amenities were not surprising and lived up to our previous stay. The rooms are spacious, fresh and some of the best we have stayed in during our travels. The beds, well they are like pillows of heaven on earth. Lol

The Continental Breakfast is not more than one would expect, but the fresh cookies all day are a treat. With the exception of a tiny glitch on our 2nd day with housekeeping our rooms were well attended to and a treat to return to at night.

The best value in the Valley I say stay and let your cares melt away!

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan B, General Manager at Timbers Lodge, responded to this review, May 22, 2013
Thank you so much for taking time to comment on your stay with us. We know your time is valuable and appreciate your willingness to share your experience with other travelers. We try very hard here at Timbers Lodge to make every guest feel at home. See you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Timbers Lodge

Address: 134 Wears Valley Road East, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Timbers Lodge 3*
Number of rooms: 53
Official Description (provided by the hotel):
The Timber's Lodge is centrally located in Pigeon Forge on Wears Valley East and the Parkway. We are behind Payless Shoe Store, and beside the Track amusement park and a block away from the Island. Our spacious rooms offer several different types to accommodate groups up to 8 people per room. We are pleased to offer rooms with kitchens,& fireplaces as well as jacuzzi and garden tubs in several of our rooms. We are pet friendly. We are pleased to offer superior customer service with great southern hospitality, with the cabin like feel. ... more   less 
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Also Known As:
Timbers Log Hotel Pigeon Forge
Timbers Log Pigeon Forge

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