We booked a jacuzzi room at $174 a night and couldn't use the in-room jacuzzi the first night due to the drain plug being missing. Maintenance staff tried to find one to fit for a couple of hours, returning several times with different ones to try, and finally did but by then it was 10pm and time for our young daughter to go to bed. She had wanted to take her bath in the tub. We never received an apology of any kind from the hotel staff and no one followed up with us on the matter. The staff seemed to do the minimum required for the job, and no more.
The hotel's breakfast was mainly pastries, cereal, packets of grits and warm biscuits with white gravy both mornings we were there. I was hoping for a little variation day-to-day but was disappointed. We would have liked some sausage, eggs or protein of some kind, there was none. Good coffee though!
Our room on the third floor overlooked the river and it was beautiful and peaceful on the balcony, both day and night. We found the room to be quiet for sleeping which was nice.
The heated pools and lazy river were the saving grace of our stay! The first day there were lots of dead bugs floating on the water in the outdoor pool but by the second day of our stay they were gone and we noticed an employee skimming the pool for debris. The outdoor pool even has a diving board which was a lot of fun as you don't see them at hotels much anymore.
As of now we're undecided if we'd stay at Music Road hotel next year. If we do, it will be in their cheapest room and only because of the pools.
- Official Description (provided by the hotel):
- In the heart of action-packed Pigeon Forge, Tennessee, with a beautiful view of the Smoky Mountains, Music Road Resort Hotel offers first class accommodations and delightful southern hospitality. With its large, luxury guest rooms, Music Road Resort Hotel provides private balconies overlooking the river, a deluxe breakfast, and endless fun and relaxation at our seasonal outdoor water park and 24 hour indoor heated pool and hot tub. Escape to Music Road Hotel for an unforgettable Smoky Mountain experience! ... more less
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- Also Known As:
- Hotel Music Road
- Music Road Hotel
- Music Road Pigeon Forge