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“Had a great time” 5 of 5 stars
Review of Country Cascades

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Country Cascades
2.5 of 5 Hotel   |   204 Sharon Drive, Pigeon Forge, TN 37863 (Formerly Country Inn & Suites Pigeon Forge)   |  
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Ranked #21 of 93 Hotels in Pigeon Forge
Cincinnati, Ohio
1 review
“Had a great time”
5 of 5 stars Reviewed October 11, 2012

Leah Christensen was a wonderful help when I came down for my trip. She works at the front desk when you check in. She help me find information for everything, even though I was down there on a bus trip. She always had a smile on her face and willness to help others. I plan on coming back down in Nov with my husband I do hope Leah will be there still in case I need help again.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, October 22, 2012
Thank you for reviewing Country Cascades! We hope your entire group enjoyed the hotel and the beautiful Smoky Mountains. We appreciate your comments about Leah and she will be thrilled that she was able to make your stay even better. Thanks again and we look forward to seeing you and your husband in November!
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483 reviews from our community

Traveler rating
    226
    141
    57
    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • Any
English first
Ruskin, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 9, 2012

From the check in to the check out our stay was very pleasant! We were greeted like old friends, even though we had never stayed here before. We got a welcome package, told about the wonderful breakfast and information on Dollywood. We bought our tickets for Dollywood here, they offered a 2 full day ticket for the price of 1 day. When we checked out we were given a box of taffy.

Our bed was very comfortable, the room was very clean, the shower was excellent. We would stay here again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, October 22, 2012
We are glad you chose Country Cascades! Our staff strives to make sure each of our guests are welcomed properly and receive clean, comfortable accommodations and excellent service. Thank you for your wonderful comments. Hopefully your entire time in Pigeon Forge was fun and memorable. We look forward to seeing you again during your next trip to the Smoky Mountains.
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Loudon, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 13, 2012

The people were very coopertive in many ways, the rooms were very clean, they checked to see if we were satisifed and gave us a small box of candy at check out. The breakfast was very good and the hours were better than normal 7am to 10am.

Room Tip: all rooms were of. We were on the second floor where the breakfast was served. The area is very qu...
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Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, November 7, 2012
Thank you for taking the time to review our hotel. We are very pleased to hear that your anniversary trip was a memorable one. Our staff tries very hard to make sure that each and every one of our guests leaves our property satisfied, and it sounds like we hit our mark this time. On your next visit to Country Cascades keep in mind that we have Jacuzzi rooms available with king beds, vaulted ceilings, and mountain views that are very relaxing and romantic. We look forward to your next visit with us at Country Cascades.
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Atlanta, Georgia, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed September 13, 2012

This hotel is desperate need of an upgrade. And do not think that you will get a decent breakfast unless you want to wait over an hour in line for the omelets. I think the hotel would be nice if they spent a little money. Oh and bring your own pillow. I was disgusted by the pillows available to us.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, September 18, 2012
Thank you for taking time to review County Cascades. It is disappointing to learn of your dissatisfaction with your accommodations. We have made several upgrades in the past two years including furniture and bedding. Please accept our apologies for any inconvenience during your stay. The concerns you have raised about the pillows will be addressed and your suggestions regarding our complimentary breakfast will be taken into serious consideration. We hope to speak with you personally to discuss your experience and perhaps get a second chance at serving your lodging needs in the future.
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Scottsboro, Alabama
1 review
4 of 5 stars Reviewed September 12, 2012

The staff was very friendly. Special shout out to Wendy ☺. The room was clean. The jacuzzi was great!!! The breakfast was good, especially the omelets. This was our first stay here but it won't be our last.

Room Tip: for couples the jacuzzi rooms are great!!! we were on the 7th floor so very very quite!!!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, November 7, 2012
Thank you for your review. We are glad that you enjoyed your recent stay at Country Cascades, we will be sure to let Wendy know how much you appreciated her friendly personality. We look forward to providing you with a clean room and an exceptional breakfast during your next visit as well. You should plan a trip to come stay during this month or December as Pigeon Forge and Gatlinburg has plenty of lights and festivities to get you into the Christmas spirit. We also have Executive Suites available that have the Jacuzzi and view that you enjoyed so much this time as well as a cozy fireplace to keep you warm on the chilly winter nights. We hope to see you again soon here at Country Cascades.
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TN
1 review
5 of 5 stars Reviewed September 8, 2012

Pillow top matresses and pillows to match! The staff was very friendly and accommodating. My husband is disabled and our room was close to elevators and breakfast. I loved sitting by the creek with my coffee in the mornings! The bathroom was clean and the shower felt really nice. Another plus was that we were off the beaten path, but still close enough for me to walk and do some serious shopping. I have already recommended Country Cascades to friends who plan to vacation in Pigeon Forge soon. I will definitely be back! Thank you for a wonderful experience!

Room Tip: Be specific about the type room you would like. They can't accommodate if they don't know wh...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, November 7, 2012
Thank you for taking the time to write a review for us and for recommending Country Cascades to your friends and family. I am glad to hear that our pillow top mattresses and friendly staff were able to make your stay more enjoyable and relaxing. Our guests love that we are quite close to some wonderful shopping areas here in Pigeon Forge. We love to be able to provide them with a quiet comfortable place to stay within a close proximity to so many fun and unique attractions. We look forward to seeing you and your husband again soon here at Country Cascades.
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Lawrenceburg, Kentucky
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 7, 2012

After looking on line, I thought we were choosing the right motel. We had not been on any vacation in over two years this one was to be special. The staff at the front desk were friendly and the pools were clean. The room was SMALL, hardly big enough for us to move around. The rooms were not up to date and the bathroom was very run down. There was not enough light in the room. The lines for breakfast were WAY too long. One woman waited 45 minutes to get an omelette- not me, I just didn't get one. Then, when we went to get change for the washer/dryer, the front desk had none. They said it was locked in the safe. What kind of service is that? Even though the location for this motel was nice it was not worth the amount of money we paid and I would definitely not choose it again nor would I recommend it. There are plenty of other choices in Pigeon Forge and I will choose one of them next time!

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Cascades

Address: 204 Sharon Drive, Pigeon Forge, TN 37863 (Formerly Country Inn & Suites Pigeon Forge)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Pigeon Forge
#24 Family Hotel in Pigeon Forge
#25 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Cascades 2.5*
Number of rooms: 138
Official Description (provided by the hotel):
Country Cascades is a 138 room non-smoking hotel. The hotel features and indoor pool and jacuzzi and outdoor pool. There is an ample continental breakfast every morning. Every room has free wireless internet access, coffee makers and refrigerators. Jacuzzi and fireplace suites available. ... more   less 
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Also Known As:
Country Cascades Hotel Pigeon Forge
Country Inn Pigeon Forge
Pigeon Forge Country Inn

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