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“Great Hotel! Will definitely stay here again ” 5 of 5 stars
Review of SpringHill Suites by Marriott Pigeon Forge

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SpringHill Suites by Marriott Pigeon Forge
3.0 of 5 Hotel   |   120 Christmas Tree Lane, Pigeon Forge, TN 37863   |  
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Ranked #4 of 94 hotels in Pigeon Forge
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great Hotel! Will definitely stay here again ”
5 of 5 stars Reviewed June 19, 2014

Great hotel...the staff were very courteous and sooo nice. I have to say that Romelynn did an exceptional job trying to extend our stay. She is very warm and friendly. Our room was large and always clean not like some hotels if you stay there longer than 2 days your room is the last to be cleaned.

Stayed June 2014
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440 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Spanish first
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English first
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 19, 2014

We had a very clean suite with a good breakfast and staff was friendly. Beds were comfortable and property is taken care of. Outdoor/indoor pools! A little pricey when there are so many places to stay cheaper but very nice and relaxing place to stay

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Ohio
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 17, 2014

We stayed at the Springhill Suites by Marriott 6/13/14. We had a great room and the rooms are large enough you feel like you can stretch out. The hotel has an indoor and outdoor pool, and they are both really nice. And if you have the luck to talk to Kristina or Cheyenne you will be very pleased with their helpfullness! This is a place I would recommend to anyone !! Matter of fact we are going back on the 27th of june for a family reunion !!

Room Tip: I think just about every room would be a good choice. We are going to ask for and end room just to...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
US
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 17, 2014

Nice and clean, we enjoyed our stay at the SpringHill Suites in Pigeon Forge. The room offered the same amenities we've come to expect from SpringHill Suites - in room mini sink, fridge, and cabinet storage. The hotel offers the complimentary (included in hotel price) breakfast with the usual fare. We did not check out the pools since we were in town to visit Dollywood. We would definitely stay there again.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2014

We stayed here for just one night after driving all day and in need of a decent hotel before our cabin check-in the following day. We made our reservation late in the afternoon after hearing about how new this Marriott was. I was impressed by the king-sized suite, and the complimentary breakfast was nice. The location is perfect if you plan on staying in the Pigeon Forge area, and it is very accessible to Gatlinburg and the Great Smokies!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Tennessee
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 12, 2014

My new wife (just married) and I spent the week here the second week of June. The price for the week was fair and comparable to other hotels of the same quality level. We typically stay at the competitor across the street, but received a much better price this week at the Marriott after making a phone call and asking for a consistent daily rate. We normally stay here a couple of times a year usually when the price and the points deal is better than the competition. We were greeted by the extremely nice staff with a couple of bottles of water, the green apple suckers my wife loves, and some snacks thanks to being a rewards member. On entry of our room it was clean and had the extras we requested such as towels, pillows, toiletries, etc. The fridge was cold and ready for our drinks and snacks that we brought along. Our room was located on an upper floor as requested and was close to the elevator, ice machine, and vending. Our room was perfectly climatized at 70 degrees when we arrived on a day that was particularly warm. The bed was prepared for entry in typical Marriot high quality fashion.

As we left for dinner that night the staff presented us with coupons for restaraunts nearby saving us $5. The hotel has many great places nearby to eat along with coupons to save you money. It is also near many great places to shop and is a short distance from Dolly's Splash Country and Dollywood. It is also a short distance to Gatlinburg and Cherokee across the mountain. Ask the front desk for help with coupons or any other question you may have. They are very helpful.

The next day when we awoke we headed down for breakfast. The breakfast here is a healthier choice compared to some others due to turkey ham and sausage , whole wheat breads, fresh fruits, low fat dairy products, etc. the breakfast the first morning was good, but had been better in the past. I will say we were a little disappointed by breakfast this stay on other days of the week due to lack of a properly stocked breakfast bar, and witnessing the staff not properly rotating product on several occasions. We noticed that some of the dairy products were very close to out of date while newer products were placed in front of the older products. Also they seemed short staffed thus cleanliness was lacking in some areas. We understand that breakfast is free, but it should still be properly maintained. You should never run out of orange juice. I would give an excellent rating if Breakfast had been a better, consistently good experience through the week. Also, several patrons offered complaints about the breakfast situation with no resolution offered. We were going to complain, but after seeing the responses to other patrons we decided to post our thoughts here. Considering this is sort of our honeymoon (another trip planned for next month) we didn't want to have a bad experience with the staff.

The room cleaning staff was professional and worked very hard. I gave one of the guys a good tip just for his manners. He was a very well mannered, articulate, and professional member of the staff who did a great job. Also, there is a couple of the staff that are married who are great. They are very personable and professional. The staff is another reason we stay here at least a couple of times a year. They usually remember us and are always good to us. We would always stay here if we could get the management to guarantee a lower rate than the competition and the breakfast situation was improved. We are in this area 10 to 20 times a year as a quick, weekend get away, so price matters.

Overall this hotel is very good, but does have some opportunities for improvement in the area of breakfast and maybe price matching throughout the year. One thing to note is I believe this Marriott has the best hot tub and pool combination out of all the places I have stayed in Pigeon Forge. I love their hot tub and the pool is very clean. Some of the others in the area may be larger, but this one was consistently clean and the same temperature day and night. I believe the clientele here is of a higher status than some of the other hotels which helps in keeping the pool clean. Due to the type of clientele this hotel serves it is also safe and doesn't have you worrying about being robbed or your room broken into.

One last item. When asked by colleagues and friends about places to stay in Pigeon Forge, this hotel is on my list. It is in my top 3 list.

Room Tip: Room 315 is a king room with a hot tub that is an excellent choice.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napoleon, Ohio
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 9, 2014

first i want to commend Joe and Lori for responding to reviewers. Especially nitpicking ones. This is a family hotel. there will be kids in the pool. probably in both pools, that's right, two pools. both very well kept. warm and inviting. with a slide, which my daughter went down about 100+ times. ok, i confess, i went down it too. but only 50 times. the outside hot tub, excellent. hot and bubbly. the room, spacious, clean, well maintained. was there some fraying on carpet, yes. my opinion, that is to be expected. these hotels have thousands of people in and out. if there was no maintenance needed, it means nobody is staying there. then you really wonder. only one TV, oh the horror. i don't even think we used the tv. by the time we get done with hiking, swimming in the TWO pools, going for ice cream, and playing at the parks and going for walks we didn't really have time for TV. walks.....did i mention the location. you can walk to a heck of a lot. the new island place is pretty nice. Location is wonderful. Staff, absolutely wonderful. one day the hot tub was broke, maintenance guy was working on it and had ti back up and bubbling in no time. breakfast was always ready on time. front desk was very pleasant. always greeting you when you walk in. cleaning did a wonderful job, even left us a pleasant note when our daughter had left a bunch of stuff out on her bed that they couldn't move it to make the bed. we left a very nice thank you and a tip. it was so nice to come back to a clean room and made beds after long fun days of hiking and shopping. thank you for keeping the place looking good, my wife and i were there two yrs ago, and the place still looks good. keep up the good work. we might be seeing you again in two more yrs. i almost forgot to mention the value, for around $110 for weeknights, are you kidding me. with a nice breakfast, and two pools. if you are looking for five star, room service, and foot massages at the front desk go pay 4-5 times more and have at it. i will save some $$$ and stay here. or if you think the value is bad there are plenty of $29.95 rooms on the strip. i am sure they will be more than happy to wait on you hand and foot.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Pigeon Forge
#4 Business Hotel in Pigeon Forge
#7 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
Official Description (provided by the hotel):
SpringHill Suites by Marriott is an award winning property that is located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, this jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TV’s and complimentary high speed internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state of the art fitness center and 24 hour market. Our complimentary full hot breakfast buffet is a family favorite. The SpringHill Suites by Marriott is an excellent location for meetings and events. With 1200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams and church groups. Guests will enjoy a variety of activities such as Dollywood, theaters, shopping, hiking, rafting and more! ... more   less 
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge

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