My new wife (just married) and I spent the week here the second week of June. The price for the week was fair and comparable to other hotels of the same quality level. We typically stay at the competitor across the street, but received a much better price this week at the Marriott after making a phone call and asking for a consistent daily rate. We normally stay here a couple of times a year usually when the price and the points deal is better than the competition. We were greeted by the extremely nice staff with a couple of bottles of water, the green apple suckers my wife loves, and some snacks thanks to being a rewards member. On entry of our room it was clean and had the extras we requested such as towels, pillows, toiletries, etc. The fridge was cold and ready for our drinks and snacks that we brought along. Our room was located on an upper floor as requested and was close to the elevator, ice machine, and vending. Our room was perfectly climatized at 70 degrees when we arrived on a day that was particularly warm. The bed was prepared for entry in typical Marriot high quality fashion.
As we left for dinner that night the staff presented us with coupons for restaraunts nearby saving us $5. The hotel has many great places nearby to eat along with coupons to save you money. It is also near many great places to shop and is a short distance from Dolly's Splash Country and Dollywood. It is also a short distance to Gatlinburg and Cherokee across the mountain. Ask the front desk for help with coupons or any other question you may have. They are very helpful.
The next day when we awoke we headed down for breakfast. The breakfast here is a healthier choice compared to some others due to turkey ham and sausage , whole wheat breads, fresh fruits, low fat dairy products, etc. the breakfast the first morning was good, but had been better in the past. I will say we were a little disappointed by breakfast this stay on other days of the week due to lack of a properly stocked breakfast bar, and witnessing the staff not properly rotating product on several occasions. We noticed that some of the dairy products were very close to out of date while newer products were placed in front of the older products. Also they seemed short staffed thus cleanliness was lacking in some areas. We understand that breakfast is free, but it should still be properly maintained. You should never run out of orange juice. I would give an excellent rating if Breakfast had been a better, consistently good experience through the week. Also, several patrons offered complaints about the breakfast situation with no resolution offered. We were going to complain, but after seeing the responses to other patrons we decided to post our thoughts here. Considering this is sort of our honeymoon (another trip planned for next month) we didn't want to have a bad experience with the staff.
The room cleaning staff was professional and worked very hard. I gave one of the guys a good tip just for his manners. He was a very well mannered, articulate, and professional member of the staff who did a great job. Also, there is a couple of the staff that are married who are great. They are very personable and professional. The staff is another reason we stay here at least a couple of times a year. They usually remember us and are always good to us. We would always stay here if we could get the management to guarantee a lower rate than the competition and the breakfast situation was improved. We are in this area 10 to 20 times a year as a quick, weekend get away, so price matters.
Overall this hotel is very good, but does have some opportunities for improvement in the area of breakfast and maybe price matching throughout the year. One thing to note is I believe this Marriott has the best hot tub and pool combination out of all the places I have stayed in Pigeon Forge. I love their hot tub and the pool is very clean. Some of the others in the area may be larger, but this one was consistently clean and the same temperature day and night. I believe the clientele here is of a higher status than some of the other hotels which helps in keeping the pool clean. Due to the type of clientele this hotel serves it is also safe and doesn't have you worrying about being robbed or your room broken into.
One last item. When asked by colleagues and friends about places to stay in Pigeon Forge, this hotel is on my list. It is in my top 3 list.