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“OUTSTANDING!!!!!!” 5 of 5 stars
Review of SpringHill Suites by Marriott Pigeon Forge

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SpringHill Suites by Marriott Pigeon Forge
3.0 of 5 Hotel   |   120 Christmas Tree Lane, Pigeon Forge, TN 37863   |  
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Ranked #7 of 94 Hotels in Pigeon Forge
Certificate of Excellence 2014
Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“OUTSTANDING!!!!!!”
5 of 5 stars Reviewed October 19, 2013

This is an OUTSTANDING hotel! I would highly recommend this hotel to EVERYONE!!!
Linda at the frond desk made our stay! She is a jewel! We were on our honeymoon. With her opinions on what was the best things to do in town she made our stay TOP KNOTCH!!! The room was VERY clean and beds comfortable! The maid staff went above and beyond for us as well. We will defiantly be back!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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544 reviews from our community

Traveler rating
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234
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
los angeles
Top Contributor
80 reviews 80 reviews
10 hotel reviews
Reviews in 42 cities Reviews in 42 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 18, 2013

I was quite impressed with the hotel. Great location on christmas tree lane. If your gps can't find the street, it is on traffic light stop no.2A along Parkway, behind Mellow mushroom restaurant. Yes, the traffic lights along the main street are numbered!
We arrived tuesday evening and the night manager was very accomodating and very helpful! A+ customer service! We stayed inthe fifth floor and the room was great. Free wifi, microwave, fridge. Found everything we needed in a clean comfortable room! Tons of restaurants within walking distance of the hotel. I highly recommend this hotel if you are visitng pigeon forge/gatlingburg!
they had a very nice breakfast too, including hot eggs, sausages, fruits, breads etc.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Tennessee
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 15, 2013

We stayed here for two nights during our Fall Break in October The hotel is new and in great condition. The staff members were always friendly. The hotel was quiet even though it seemed pretty full.Our room was clean and large with a sitting area that included a sofa and chair. However our beds were EXTREMELY hard! After the first night, we thought about changing hotels due to our backs hurting from the too-firm mattresses. We decided to ask the front desk if they any kind of mattress topper that could be put on to make them more comfortable. The lady at the desk called a man, apparently from housekeeping, up to help us. He said they didn't have a topper, but he could put a king-sized duvet on the beds to cushion them. We thought this sounded like an improvement so we decided to stay. That night we came in, put on our pajamas, and crawled in bed to try out the change. Couldn't tell any difference. We started pulling up the bedding and discovered that the only thing that looked different from the night before was an added sheet. Needless to say, we once again slept poorly due to the mattresses.

Besides the beds, we enjoyed the rest of our stay. If we stayed here again, we would ask for another room and try out the beds before bedtime.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Springfield, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 15, 2013

Everything about our stay at this hotel was handled well and served with a great deal of hospitality. We were greeted cordially, there was an immediate courtesy call to our room to inquire as to the satisfaction up arrival and everyone was helpful in suggesting restaurants and local features. The front desk woman, Romelyn, was especially helpful in assisting us with a change of hotels when our circumstances changed!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Top Contributor
57 reviews 57 reviews
57 hotel reviews
Reviews in 53 cities Reviews in 53 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed October 13, 2013

In a heavily-developed and older tourist "trap" city, this facility is probably one of the newest and best around. It is large, fresh, and has roomy suites that are comfortable. Everything in the room worked! Selections at breakfast are well thought out, with healthy options. Staff was friendly and helpful in selecting nearby attractions. Don't think it can be beat here!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairview, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2013

We just arrived home after three nights in Pigeon Forge, Tn. at the Spring Hill Suites. The hotel was very nice and clean. Our maid was super and the gal in the breakfast room was very accommodating.
Linda and Kayla at the front desk helped us so much in deciding what we would like to do while visiting. A big thank-you to Linda for getting us tickets to the Stampede.
Also a big thank-you to Dominick, over housekeeping, he is super! He got me what I wanted and made my day!
We would definitely stay here again and highly recommend it to anyone going that way. Keep up the good work!

Room Tip: We were on the third floor which was nice and quiet
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 13, 2013

This hotel is very good. The people are top notch, it's very clean, the rooms are nice and quiet and the beds are soft. One small thing, the bathroom sinks are inside the double queen rooms so this is not a good choice for multiple guests sharing a room that want privacy when using the sink areas.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Pigeon Forge
#7 Romantic Hotel in Pigeon Forge
#8 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
Number of rooms: 112
Official Description (provided by the hotel):
SpringHill Suites by Marriott is an award winning property that is located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, this jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TV’s and complimentary high speed internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state of the art fitness center and 24 hour market. Our complimentary full hot breakfast buffet is a family favorite. The SpringHill Suites by Marriott is an excellent location for meetings and events. With 1200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams and church groups. Guests will enjoy a variety of activities such as Dollywood, theaters, shopping, hiking, rafting and more! ... more   less 
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge

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