I would like to comment on our stay at your Springhill suites in pigeon forge Tennessee. Our car broke down before checking in and when we arrived at the hotel Linda took extremely good care of us. She arranged for our car to be towed to a recommended service station. When we returned to the hotel after we went to meet the tow truck driver Linda had called our room to make sure we had been taken care of. The following morning Linda was kind enough to call a cab for us to take us to our car. Linda is an exceptional employee and made what good have been a very bad experience for us a pleasant situation under the circumstances. It was very refreshing to encounter such great customer service.