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“Nice place to stay” 3 of 5 stars
Review of SpringHill Suites by Marriott Pigeon Forge

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SpringHill Suites by Marriott Pigeon Forge
3.0 of 5 Hotel   |   120 Christmas Tree Lane, Pigeon Forge, TN 37863   |  
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Ranked #3 of 94 hotels in Pigeon Forge
Woodstock
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
“Nice place to stay”
3 of 5 stars Reviewed June 23, 2013

The staff was very nice, checkin was easy, the room was clean and comfortable. WiFi worked good and was included with the room. Includes breakfast bar (scrambled eggs, waffles, cereal, sausage, fruits, etc). Convenient to most everything, near the Christmas shop. I would recommend this as a good place to stay. They have a pool, but we didn't check it out. A lot of families with kids.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review, July 1, 2013
Dear BigTWoodstock,
Thank you very much for taking the time to post a review about our hotel. The feedback from our guests is one of the best ways we can improve our property and the staff really enjoys hearing all the happy guests talk about their vacation with us.
Based on your comments it sounds as though you had a great time at on your vacation. I noticed that the 3 out of 5 rating on your review was mostly a result of the value category and I am sorry if you did not feel that you recieved a good value for the stay at our hotel. If there are any suggestions as to what we could do to have made your stay more enjoyable or a better value, please do not hesitate to contact me by phone or email. My contact information is below. We welcome the opportunity to use your feedback to improve our hotel and make it the best in the area.
I look forward to hearing from you and also hope that you do choose to stay with us on your next trip to Pigeon Forge.
Have a great day!

Joe Grieco
General Manager
(865)453-4514
joseph.grieco@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Raleigh, North Carolina
Top Contributor
126 reviews 126 reviews
86 hotel reviews
Reviews in 72 cities Reviews in 72 cities
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed June 18, 2013

Of all the Marriott properties in the Pigeon Forge/Gatlinburg area, this one has consistently been the best. However, on this particular stay, we did not have the best experience. The room was clean but it wasn't until we were settled in that we realized the air conditioner put out a strong musty smell. As it wasn't a particularly hot night, the problem was solved by keeping the air conditioner off the entire night, but still, it was a bummer.

On the positive side, the room was clean and despite super busy breakfast crowd, the staff was able to keep items well stocked. The outdoor pool is nice and features a small spiral waterslide. We mentioned the musty smell at time of check-out and "a notation was made in the maintenance logs" so hopefully the next guest won't have a problem.

The location of this hotel is excellent. Right in the middle of Pigeon Forge within easy walking distance to restaurants and attractions.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review, June 19, 2013
Adventure Traveler NC,
Thank you very much for posting your review of our property online. We value our guest opinions and are always looking for ways to improve. I will be sure to share this with our team at our next meeting.
I want to sincerely appologize for the musty smell coming from the air conditioning unit in your room. I assure you we have addressed the issue in the room you stayed in and are checking other rooms throughout the hotel to make sure this does not happen to any other guests. We pride ourselves on being the cleanest and friendliest hotel in the area and it appears that we fell short during your stay.
I am very grateful for all the other positive comments and I am glad that you enjoyed the rest of your stay. We hope that you return to the area, stay with us again next time and give us another opportunity to make sure you have a wonderful vacation. Please feel free to contact me directly next time you are coming to Pigeon Forge and I will personally make sure everything is perfect with your stay.
Have a great day!

Joseph Grieco
General Manager
SpringHill Suites Pigeon Forge
joseph.grieco@marriott.com
(865)453-4514
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Garden, Florida
Top Contributor
58 reviews 58 reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 18, 2013 via mobile

We stayed one night in a family suit it was very nice - big breakfast and Linda was very friendly at the front desk - we would stay again - the gym is small but very clean - two very cute pools - the lobby is great place to sit and relax and it is very close to some good places to eat-

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 17, 2013

Stayed for the weekend - daughter's fast pitch softball tournament. Rooms were clean, comfortable and in great shape. Staff was friendly, attentive, and helpful; greeted guests by name and offered great advice for local restaurants & attractions. Breakfast was good. Everything that's important in a hotel stay was perfect! Would highly recommend this hotel to travelers visiting Pigeon Forge.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynchburg, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2013

If I am ever staying away from home, I always choose SpringHill Suites because I can always count on them to be clean and comfortable. The staff are always willing to accommodate you. Love the indoor/outdoor pool and your dining room is huge and very nice.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 14, 2013

My family of four (2 teens) stayed for four nights this past week. The hotel is clean in and out. Beds very comfortable and plenty of space in our room which was a two queen with pullout couch. Fridge and microwave helpful. Staff was fantastic from front desk, to breakfast set up people to housekeeping. Nice workout room which we used (take your own headphones to listen to the tv on each piece of equipment.). Pools were nice but way too many kids 13 and under so we never used them (but wanted to). It would be nice to have a 16 and up time at the end of the night - say from 10 to 12 or 9:30 to 11:30. When you have older kids, it's not enjoyable to be in a pool or hot tub with rowdy younger kids. Breakfast offering was very good - we never left the hotel for breakfast. The morning there was no oatmeal or peanut butter left (literally had no more - was told they were waiting on truck delivery) was highly disappointing since that's what we were eating every day. We tried the sausage on day one but did not care for the flavor so never ate it again. Scrambled eggs day one were good but stuck with oatmeal the other days. We never heard other guests outside our room until the last night when new people had arrived in the room next to ours. They were loud most of the night. We will definitely stay here when we return to PF. It's right off the Parkway but close to everything. Very quiet!

Room Tip: Get a room with a pull-out couch, even if you don't need the pull-out, the extra room it provide...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 10, 2013

This was one of the BEST experiences my family has had staying away from home. All of the employees up to the General Manager were very personable and considerate of our needs. When I called and requested a first floor room, the employees at the front desk were quick to help make our stay more enjoyable. The cleanliness and appearance of the Marriott were excellent both inside and outside. The handicap parking was also a plus to aid our situation. I would highly recommend the SpringHill Suites to everyone planning to visit the Pigeon Forge area.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Pigeon Forge
#4 Business Hotel in Pigeon Forge
#6 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
Official Description (provided by the hotel):
SpringHill Suites by Marriott is an award winning property that is located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, this jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TV’s and complimentary high speed internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state of the art fitness center and 24 hour market. Our complimentary full hot breakfast buffet is a family favorite. The SpringHill Suites by Marriott is an excellent location for meetings and events. With 1200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams and church groups. Guests will enjoy a variety of activities such as Dollywood, theaters, shopping, hiking, rafting and more! ... more   less 
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge

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