We stayed here April 29th and May 1st, 2013. It was very clean and appear new, I used the work "appear" since we had a few problems that I will address later in this review. The staff was exceptional with a rapid check-in and check-out. The main part of the room and bathroom was very clean, as were all the common areas. The breakfast was standard, which is to say adequate since scrambled eggs each and every morning (only two mornings here but had two previous mornings at another Marriott facility and only scrambled eggs there also).
As far as problems go it was a bad news/good news. First it turned out the Air Conditioning was not working, not noticeable at first, but by the evening as we prepared for bed we had to open the window and luckily it was a cool night. We didn't report it then since it would have been a hassle to relocate and the window was an adequate. Less of an issue, but still a problem: the light in the walk in closet (very nice) didn't work nor did the set of lights over one of the queen beds. The next morning before leaving for the day I reported this to the font desk. When we returned everything was fixed and the next morning as I approached the front desk to check out the clerk recognized me and called me by name, asking if all was well.
We also experienced difficulties with our pillows at this Marriott facility (problem with Fairfield Inn and Suites Chattanooga South/East Ridge TN previous two nights). We had four pillows on each queen bed and they varied from too hard to overly firm. Not worth asking for other ones but not as good as the pillows at other chains of this caliber.
Finally, wide screen TV but standard definition cable signal. Most hotel chains have upgraded the TV but still only providing old fashioned reception.
- Official Description (provided by the hotel):
- SpringHill Suites by Marriott is an award winning property that is located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, this jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TV’s and complimentary high speed internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state of the art fitness center and 24 hour market. Our complimentary full hot breakfast buffet is a family favorite. The SpringHill Suites by Marriott is an excellent location for meetings and events. With 1200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams and church groups. Guests will enjoy a variety of activities such as Dollywood, theaters, shopping, hiking, rafting and more! ... more less
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- Also Known As:
- Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge