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SpringHill Suites by Marriott Pigeon Forge: Traveler Reviews

3.0 of 5
120 Christmas Tree Lane, Pigeon Forge, TN 37863
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SpringHill Suites by Marriott Pigeon Forge
Ranked #4 of 95 hotels in Pigeon Forge
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249 reviews from our community

Traveler rating
    176
    54
    12
    4
    3
See reviews for
Families
112
 
Couples
74
 
Solo
2
 
Business
9
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Winchester, Virginia
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
“Comfortable stay”
4 of 5 stars Reviewed November 13, 2012

We were only here for one night but we were very pleased. The front desk was very helpful and we received a call to ask if everything was okay after settling in. It is located centrally and high enough where you can see the whole strip. You're walking distance from several restaurants and moments away from Dollywood or Parrot Mountain, the latter which we heartily recommend. The breakfast bar has something for everyone including waffles, bagels, juice, eggs and all the usual suspects. The only gripe I have is the funky pillows. The bed is very comfortable but I could not arrange my pillow to suit no matter what I did. Overall a very pleasant experience.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lake of Ozarks
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great Hotel”
5 of 5 stars Reviewed November 8, 2012

This was our second stay at this hotel and it was even better than last year. The front desk staff was excellent and very attentive to our needs. They even called our room two hours after we checked in to make sure everything was to our satisfaction. The room was very clean and the bed was comfortable. The breakfast was much better than last year and they had a second dining area available this year to relieve crowding. I highly recommend this hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbellsville, Kentucky
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Just a great Motel”
5 of 5 stars Reviewed November 6, 2012

Really enjoyed our stay. The Hot tub and pool were great. Everything was clean and everyone was really interested in our stay being great. Thanks to the whole staff! I won this trip and did not know what kind of place we would be staying at and it was not disappointing at all. The only complaint I can think of is the sausage on the breakfast was not real good.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mark K, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review
November 8, 2012
We are glad you all enjoyed your stay. Thanks for taking the time to review us on Trip Advisor. We are working on some breakfast enhancements and improvements at this time. Please come back again! Mark
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Fruitland Park, Florida
Reviewer
4 reviews 4 reviews
“Fantastic Customer Service”
5 of 5 stars Reviewed November 6, 2012

We stayed three nights and could not have asked for a better hotel. The staff was very friendly and helpful. The rooms were large and so clean. Hot coffee, hot cocoa, and tea were always available. The fireplace in the dinning area was very cozy. Spring Hill Suites are now at the top of my list of favorite places to stay.

Room Tip: We were on the 5th floor and it was very quiet. We also had a nice view for the mountains.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stockbridge, Georgia
1 review
“Great Place to Stay”
5 of 5 stars Reviewed November 6, 2012

My husband and I met with other family members beginning November 1, 2012. The room was very clean, always made up promptly in the morning by Joan and Merke, and had always been cleaned by the time we had breakfast and returned . All of the staff we encountered were very courteous, friendly, and available to help out in any way possible. Romalynn was very helpful in confirming reservation after some family members arrived sooner and our reservcation could not be located. After calling, she promptly confirmed all. We will definitely stay here again when/if the opportunity arises.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mark K, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review
November 8, 2012
Thanks so much for choosing SpringHill Suites Pigeon Forge. We are glad you had a terrific stay and that our staff helped ensure you had such a great experience. Thanks for taking the time to review us on Trip Advisor and come back soon!
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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge
Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Pigeon Forge
#4 Business Hotels in Pigeon Forge
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
SpringHill Suites Pigeon Forge is a new all suite Marriott hotel located in the heart of Pigeon Forge. Our well appointed suites offer either King or 2 Queen beds, sofa sleepers, microwaves, fridges, complimentary high speed internet access, flat panel high definition tv's as well as Paul Mitchell bath products. The property has an indoor pool, outdoor pool, waterslide, hot tub with waterfall, 24 hour fitness center, 24 hour market, complimentary hot breakfast buffet, and 1200 square feet of banquet space. We cater to leisure, business, groups, wedding blocks, sports teams, church groups and more! ... more   less 
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SpringHill Suites by Marriott Pigeon Forge
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