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“Last Time!!” 1 of 5 stars
Review of Creekstone Inn

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Creekstone Inn
2.0 of 5 Hotel   |   4034 River Road South, Pigeon Forge, TN 37863   |  
Hotel amenities
Ranked #26 of 93 Hotels in Pigeon Forge
Bristol, Virginia
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
“Last Time!!”
1 of 5 stars Reviewed June 12, 2013

I have stayed here numerous times and written numerous reviews, however this last time from May 31-June 2 will be our last.

The whole reason that I stay here is because of the quiet and the creek. That being said....

The first night a huge group of motorcyclists came in late at night waking up what I feel like was everyone in the hotel.

The creek? It has been built up since our last visit with large rocks, for I what I feel like is to control erosion, and I get that. There is no spot to get in the creek and wade at Creekstone. We had to go up to Smoky Shadows to "put in" to tube or even wade in the water.

Got out of the shower the first night and walking around in the room all of the soles of our feet were BLACK!! Had to get back in and wash my feet!

The deal breaker? My daughter dropped an earring on the morning we were checking out and while on hands and knees to find it, looking under the bed was a WHOLE RED APPLE (which explained the fruit flies we kept seeing) and packets of ketchup. When I went a few minutes to check out and told the front desk staff, their mouths literally dropped open and were speechless. There were no "I'm sorry"s, nothing.

So thanks but no thanks Creekstone Inn-we will never stay here again or at any of the Smoky Mountain Resorts properties, nor will we recommend it to anyone.

Oh, and they still charge people for the safe even though we had no idea how to get in it, so if you must stay here, be informed!

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Creekstone Inn, responded to this review, June 15, 2013
Thank you for taking the time to offer feedback about your experience. We strive to make sure our guests have clean and comfortable accommodations and it is disappointing to learn that your stay was anything less than 100% satisfactory.
Please accept our apologies for any inconvenience you may have experienced with the cleanliness of your room and the traffic noise. At Creekstone we take these situations very seriously and have taken the proper actions to prevent reoccurrence.
As you can tell by our other recent reviews, this is not a typical guest experience at Creekstone Inn and we hope that you would reconsider staying with us during your next getaway to the Great Smoky Mountains.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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543 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • German first
  • Any
English first
MD
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 9, 2013

Rooms are a little tight and could use some minor updating but they are very clean. It is an excellent location and the creek right outside your back door is great! I sat on the balcony every morning enjoying my coffe and the view. Not being on the main drag makes it a lot more quiet. Staff is friendly and helpful. My daughter really enjoyed feeding the ducks. Pool is nice and clean. We have stayed here before and will do so in the future. Great value for the money.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this review, June 20, 2013
Thank you for writing a review about your stay at Creekstone Inn. We are delighted to hear that you were able to sit out and enjoy the view with your morning coffee and that your daughter loved the ducks. Their antics can be quite enjoyable to watch. We look forward to seeing you on your next visit to Pigeon Forge!
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Hyden, Kentucky
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2013

Great hotel....really enjoyed our stay. Missy Grooms made the scheduling process for our motorcycle group extremely easy! Hotel had a covered parking structure that allowed us to keep our bikes dry when the rains came.

Balcony in each room that overlooked the river were a nice benefit...peaceful place to kick back and relax after a long day of riding.

Would definitely recommend to other groups and we will plan to return soon!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this review, June 20, 2013
Thank you for writing a review about your stay with us. We are delighted to hear that you enjoyed your stay with us. We are glad that Missy was able to accommodate everyone with the scheduling of the group. Thank you so much for your recommendation and we look forward to having you stay with us again soon!
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Hazard, Ky
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2013

Stay one street and feel like you are in a park setting! Balconies over the river! Can feed the ducks or even get in the water with them for tubing!!
From the early bookings we had to make a change because of the weather. Missy Grooms handled both the cancellations and the rebooking, with no problem for any of our group!!

Room Tip: All rooms are over the river and have a balconies.
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this review, June 20, 2013
Thank you for writing a review about your stay with us. We are delighted to hear that you enjoyed your stay with us. We are glad that Missy was able to accommodate everyone with the changes in scheduling due to weather with no problems. We look forward to having you stay with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 28, 2013

Picking was slim booking this last minute before Memorial Day Weekend, but this quaint little place fit the bill nicely. Don't bother with breakfast, it's mini-donuts, packaged muffins, and coffee. Hit up one of the hundreds of cheap buffets instead (we liked Reagan's Pancake House). Feeding the ducks and geese ($1 for cracked corn at the front desk) was fun. Every room has a balcony overlooking the creek (as well as the campground across from the creek). It's one street off the main drag so getting in and out is easy. Air worked, showers worked, TV worked, and you can sniff off the campground's wireless with decent speed. Nothing fancy, but I'd stay here again on my next trip to "Redneck Vegas" :)

Room Tip: Breakfast is served in a converted guest room (217), so avoid rooms 216 and 218 on either side. Ele...
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Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this review, May 31, 2013
Thank you for taking the time to write a review of your visit with us here at Creekstone Inn. We are pleased to hear that you enjoyed your stay. Our guests do enjoy the balconies and the view that all our rooms of our rooms provide overlooking the Little Pigeon River. The ducks just add additional entertainment for our guest. We look forward to seeing you and your family on your next trip to the Smokies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntingdon, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2013

we stayed 4 days it was great clean room staff was great, would of liked a small table was none
would stay again and will tell others it would be a great place to stay
pat,, checked us out and told us some thing about the aera we didnt know that was great.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this review, May 31, 2013
We value our guests reviews and thank you for taking the time to write one for us about your recent stay. We pride ourselves on your clean rooms and exceptional guest services provided by a friendly, knowledgeable staff. Thank you so much for your recommendation to friends and family. We look forward to your next visit with us here at Creekstone Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Hill, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 26, 2013

We stayed 4 nights and based our booking on internet photos and tripadvisor comments. Our room was exactly as pictured. Bathroom is small but the vanity is outside of the toilet/tub area. It was clean and the staff was very helpful. I had a problem blowing fuses one day but the staff responded instantly and had an electrician there to fix the GFI. Having the two beds semi divided by the bathroom worked great for us. Each bed has their own TV so it never bothered the other person if it was on. Loved the balcony and being on the river. The ducks with their babies were fun to watch. There is a campground across the river but it's a better view seeing the trees than having a high rise motel with everyone looking down on you. Motel is one block off the Parkway with a trolley stop out front.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this review, June 20, 2013
Thank you for taking the time to write a review of your visit with us here at Creekstone Inn. We are pleased to hear that you enjoyed your stay. Our guests do enjoy the balconies and the view that all our rooms of our rooms provide overlooking the Little Pigeon River. The ducks just add additional entertainment for our guest. We look forward to seeing you and your family on your next trip to the Smokies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Creekstone Inn

Address: 4034 River Road South, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Pigeon Forge
#27 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Creekstone Inn 2*
Number of rooms: 112
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Also Known As:
Creekstone Hotel Pigeon Forge
Creekstone Pigeon Forge
Creekstone Inn Pigeon Forge Tn

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