Yes, the rooms are very nice and well decorated, but we will leave it at that. Upon arriving for our anniversary at 3:30, check-in is at 3 pm mind you, staff allowed us to check-in when the room was not even cleaned. We took the elevator to our condo and the door was open with a garbage can sitting outside. We approached the management staff about the room not being ready to stay in. They did send whom I assume is their head maid right away but the young lady spoke very little english and said you can come on in and I will be done in a minute. She proceeded to the fridge, cleaned out a sour cream container and other food, ran what appeared to be a swiffer at the front door, and said I think they are done and shut the door. They were far from done! Food crumbs were all up and down the hall with garbage and paper towels in the closets. We stopped looking at the condo right there and went back to the front desk. This is where the experience got really bad. The manager said they would get the room cleaned but advised it was not ready to check-in yet but it will be....THEN WHY DID YOU GIVE ME THE KEYS TO THE CONDO??!! She then said to give her a break, "It's July and we had 40 rooms to clean today"...WHAT?? Mind everyone the words, "I am sorry" or "I apologize" have not escaped the managers mouth one time. We were then told "I don't know what you want me to do, you can sit by our pool while we finish cleaning but I am not going to promise you that it will be done within a half hour"....this was probably the straw that broke the camels back....what do we want you to do???... Have the room cleaned by check-in time, have a little apathy, heck apologize!
We did get our money back and found another condo in the Pigeon Forge area that is twice as nice as the Cherokee Lodge and is located off the parkway with a balcony overlooking the Little Pigeon River....ahh very peaceful and romantic.
- Official Description (provided by the hotel):
- Cherokee Lodge is Pigeon Forge's newest condo development, and is designed for families on vacation! A large open floor plan is just the start. Granite countertops, galley kitchens, wood floors, whirlpool baths, gas fireplaces, and private balconies distinguish this unit design from all the others. Enjoy our outdoor pool area with a twisting slide that keeps the kids happy for hours. We are located 1.5 miles from Dollywood and across the street from Patriot Park. ... more less
- Also Known As:
- Cherokee Lodge Condos Hotel Pigeon Forge