My family and I stayed with Black Bear Lodging in their cabin, Black Bear Hibernation. There were many pros to this unit. It is a beautiful unit and is very close to the parkway in Pigeon Forge. The unit is easily reached and doesn't require driving on any steep inclines or narrow roads. The staff were very polite and professional upon our arrival. Our main complaint was the fact that the hardwood floors were filthy. Sadly, we began noticing that the soles of our feet were covered black with dust/dirt. Upon noticing this, we contacted the office and were told someone would be out to mop the floors. When no one had shown up, we called the office again, were told the cleaning staff was aware of our issue, would show up later and that they were having to do their regular cleanings as well. Regardless, no one ever came out to the cabin. We even checked the floors upon our return after being out on the town and they were still filthy. We were disgusted and very upset that the company had been dishonest with us and had not taken the time to worry about our satisfaction. Also, If you are looking for something with a picturesque view, I suggest you look at another unit. We have stayed with Black Bear Lodging in the past and had not experienced any problems. I seriously hope that what happened to us with this unit, is not common practice for the company.
- Also Known As:
- Black Bear Lodging Hotel
- Black Bear Lodging Hotel Pigeon Forge