We arrived at River Stone Resort on Feb. 9-11 for a mini vacation. First of all the Resort is beautiful! Hope to return in warmer weather so we can enjoy the lazy river and golf course. Check in was very slow, but there was only one person working and he was on the phone when we arrived. Next the Spa is only OK! First thing I arrived 15minutes before my scheduled appointment just as requested. I filled out my paper work and was never asked about payment. Then i was hurried along into a nice little waiting area, where I was not offered a rope, slippers, locker nothing but water and was pointed to the bathroom. I was a little taken back by this, However when my 180 minute massage started all those small things were long forgotten. Jason my (masseuse) was wonderful! Next thing the spa automatically charges a 20% gratuity they say as a "convenience" to customer, but i didn't think so. I would have preferred to make that decision on my own as I am very sure most would. After my massage I was given a bottle of water and out the door I went, to my surprise when i return back to our room the spa had already called about there payment asking my husband how was I going to pay? I would have assumed just as they did about the 20% gratuity that I would automatically be charged for my "convenience" of course. Over all the resort is very nice, but i believe they should advertise as offering Spa Services and not as a Resort & Spa. This may sound a little caddy, but also there was know pay per view or movie channels and I thought that was a bit odd, since we were in the mountains in the snow. I mean there is only so much "alone time" you can do in a day! LOL!!! Over all our experience was nice and we would recommend this resort for a short trip away.
- Official Description (provided by the hotel):
- Explore the essence of the Smokies in a beautiful one to four bedroom condo with spacious rooms, custom furniture, flat-screen TVs, full kitchens and fireplaces. Relax at lazy river, indoor pool, and at our spa. Located just one mile from Dollywood. ... more less
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- Also Known As:
- Riverstone Hotel Pigeon Forge