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“Still Staying here after 15 years!” 4 of 5 stars
Review of Econo Lodge Riverside

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Econo Lodge Riverside
2.5 of 5 Motel   |   2440 N Parkway, Pigeon Forge, TN 37868   |  
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Ranked #15 of 93 Hotels in Pigeon Forge
Smyrna
Top Contributor
73 reviews 73 reviews
14 hotel reviews
Reviews in 45 cities Reviews in 45 cities
35 helpful votes 35 helpful votes
“Still Staying here after 15 years!”
4 of 5 stars Reviewed November 13, 2013

I have been visiting Pigeon Forge the first week in November for over 15 years and always stay here. Clean, good service and close to Christmas Place and other great shopping. Has been renovated several times over the years. Had small problem with reservation this year but manager took care of it right away.

Room Tip: Be sure to ask for a riverside room -- enjoy the river and feed the ducks!
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, November 14, 2013
Dear Vermadel N,

We consider ourselves extremely lucky to have such a loyal guest as yourself stay with as time and time again. It’s great to hear that you have been with us through our renovations and return because of our service and location. Thank you for always choosing us and we look forward to another 15 years of serving you.

Adam Bailey
General Manager
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752 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
  • English first
  • French first
  • German first
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English first
Madisonville, Kentucky
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 10, 2013

I have stayed at this hotel several times but I don't think I will be staying there again in the near future. The first room that they gave us smelled bad so we ask for another one and they only had a pool side room available. We had to listen to screaming kids for the first two nights playing in the pool but it got better after that. They have improved the complimentary breakfast. Over all I guess we got what we paid for.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, November 12, 2013
Dear Donna2929,

Thank you for taking the time to share some comments on your recent stay with us. It’s great to hear that you enjoyed our breakfast and that our front desk staff was helpful in accommodating you. I am disappointed to learn that you feel we are not what we use to be because of the smell in your first room. Please accept my sincere apology for this incident. I am positive that if we were not sold out our desk staff would have happily provided you another room outside of the pool area. I hope that you will not let this one incident deter you from staying with us in the future since you have had previous enjoyable stays. We appreciate you being our guest and look forward to seeing you soon.
.
Adam Bailey
General Manager
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Tompkinsville, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2013

front desk personal were very helpful, room was clean and comfortable. full hot breakfast with plenty for everyone. dinning area was clean and well maintained. stayed for two nights and will stay here on the next trip again. the river that runs at the back of the property was enjoyable. don't forget to feed the ducks as you view the river. walking distance of Christmas village and some other shops.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, November 12, 2013
Dear 2020jerryt,

We are very pleased to learn that you enjoyed your recent visit with us. It’s great to hear that our staff was helpful and you found your room clean and comfortable. Our hot breakfast is always delicious and all the guests love to feed the ducks along the river. Thank you for being our guest and we look forward to your return.

Adam Bailey
General Manager
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2013

My husband and I stayed here last year and then for the second time Nov 1-3 and the hotel was just as nice as I remember. It is extremely clean and well priced. Mot was equipped with ironing board and iron, hair dryer, microwave, and fridge. We will definitely be back!!!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, November 8, 2013
Dear Christy F,

Thank you for being a loyal guest with us! We love hearing that our guest enjoyed their stay because our great housekeeping staff. They work very hard to consistently provide the cleanest rooms in town. We appreciate your comments and look forward to you next visit.

Adam Bailey
General Manager
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New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 4, 2013

Our second trip and visit at this property. Consistency, Courteous, Super Clean, Helpful and Friendly are only a few descriptives. Rarely will anyone ever find a staff like this. Our room was always spotless and the front desk bent over backwards to ensure their guest a relaxing comfortable experience. People like Christina G.S.M. could work for any small to Fortune 500 Co. and be an immediate noticed assest. She is knowledgeable, passionate, caring and friendly. Her team at the desk, Chelsea, Dena, Christa and Lisa all compliment the whole focus and mindset of Guest Service 1st.! The housekeeping group kept our room spotless, cleaner than any 3-5 star hotel we've ever been guest. The grounds are clean, not one piece of trash or cigarette on the ground. No smelling of trash containers or filled with garbage. Even the public area restroom was spotless.
The new G.M. Adam was very friendly and helpful in providing us with much needed local information. Much to be complimented in his management style as a direct reflection in his staff and their attitudes, approaches and overall guest services performance.
Would and will highly recommend this property to anyone travelling in the area.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, November 6, 2013
Dear Dr Larry G,

It was great to have met you and your family while you were in Pigeon Forge recently. One of my favorite aspects about my job is when I have the chance to truly meet a guest by conversing with them on the other side of the counter. I am thankful for having the opportunity to learn about you and your family, and speaking with you about mine. I genuinely appreciate that your family chooses to stay with us and look forward to seeing you in the near future.

Adam Bailey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Sterling, Kentucky
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 3, 2013 via mobile

Went on a weekend getaway and stayed here for the first time ever. Staff is friendly. Room was a little small but was defiantly CLEAN!! One of the cleanest rooms I have stayed in. Bed was very comfortable. It is a good value for the price. The hotel is right on the parkway so it is a short drive to the shows and restaurants (you can even walk to some places). I would stay here again.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, November 6, 2013
Dear Carrie1003,

We appreciate you taking the time to comment on your recent visit with us. Our housekeeping staff takes great pride in providing the cleanest rooms to our guest and we are happy that you have noticed! We will be certain to share your comments with the entire staff. Thank you for being our guest and look forward to your next stay.

Adam Bailey
General Manager
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Madisonville, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 30, 2013

My fiance and I stayed at the Econo Lodge on September 21-24, 2013. Our room was a riverside room and was very peaceful. The view was nice and we got up each morning and looked at the cute ducks by the river. The room was extremely clean and the bed was very comfortable. The continental breakfast was delicious! We ate it twice while we were there and enjoyed it. We will definitely come back next fall and stay again. You can't beat the price and its right beside the Christmas store on the parkway, so everything was around the hotel in a short drive or you could even catch the trolley. We love the Smoky Mountains and had a great time on our mini vacation. Can't wait to come back next year! :)

Room Tip: get a riverside room...much more peaceful :)
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, November 6, 2013
Dear AubreeD31,

Thank you for being our guest on your recent visit to Pigeon Forge. We are so glad that you enjoyed your stay with us and plan to come back next year because of our clean rooms, delicious breakfast and convenient location. We appreciate you comments and look forward to your return.

Adam Bailey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Riverside

Address: 2440 N Parkway, Pigeon Forge, TN 37868
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Pigeon Forge
#10 Romantic Hotel in Pigeon Forge
#17 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Econo Lodge Riverside 2.5*
Number of rooms: 201
Official Description (provided by the hotel):
Located on the Little Pigeon River, this 4-time Choice Hotel Gold Award winner features an indoor pool & hot tub, deluxe hot breakfast, riverfront picnic area w/ grills, game room, and is within walking distance of popular restaurants and attractions. ... more   less 
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Also Known As:
Econo Lodge Riverside Hotel Pigeon Forge
Pigeon Forge Econo Lodge
Econolodge Pigeon Forge

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