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“Clean hotel, great location, helpful staff, good breakfast !!” 5 of 5 stars
Review of Holiday Inn Express Pigeon Forge/Dollywood

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Holiday Inn Express Pigeon Forge/Dollywood
2.5 of 5 Motel   |   308 Henderson Chapel Road, Pigeon Forge, TN 37863   |  
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Ranked #48 of 94 hotels in Pigeon Forge
Sarnia, Ontario
Top Contributor
95 reviews 95 reviews
73 hotel reviews
Reviews in 62 cities Reviews in 62 cities
80 helpful votes 80 helpful votes
“Clean hotel, great location, helpful staff, good breakfast !!”
5 of 5 stars Reviewed May 31, 2012

Stayed at this hotel for 4 days, and 3 nights as part of a Holiday Inn resorts promotion deal. (May 27-May30) Found all staff very friendly, and accomodating during our stay, while the room was clean and well appointed with a 46 inch TV, large fridge and comfortable beds - although the pillows were not the best.The location was excellent, and a short walk to the main street of Pigeon Forge - with Cracker Barrell, Ruby Tuesday and the Wood Grill Buffet all restaurant options just steps away from the hotel. The hotel has a whirlpool and indoor pool, which seemed popular, although we never made it in. The parking was ample and well lit. The hot breakfast in the morning was the best we had during our week long vacation.The breakfast is served in a large, well lit room, with plenty of options from cereal and yogurt to biscuits and gravy to warm delicious cinnamon buns. As many as 3 staff could be seen regularly tending to the breakfast bar ensuring it was well stocked and fresh. One personal touch I noticed was the hotel putting out a large bin of crushed ice for people's coolers before they headed out the front door for the day - nice touch !! My wife and I would definately recommend this hotel.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review, August 15, 2012
It's when you notice the little things that puts a smile on our faces, and makes it all worth it. Please come back and visit us again sometime.
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195 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Florida
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 21, 2012

Our stay at this Holiday Inn Express was ok. The room was clean but the bathroom needs to be updated. The pool and patio area is in bad need of maintenance. Deferred maintenance was what I saw. The public areas like the inside pool had TOO much chlorine and had missing ceiling tiles, the whirl pool jets wasn't working correctly, and the patio furniture was either broken, rusted or dirty. Not a good impression.
The staff was friendly and the girl who worked putting out the breakfast was amazing on keeping up with things.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review, June 1, 2012
Dear SouthernGirl12,

Thank you for your recent stay, and providing feedback. I'm sorry you were not fully satisfied with the facilities of the hotel, but pleased to see the staff was a highlight of your stay. We are always working to be the best we can be, and feedback like yours will help us to accomplish this. We hope to have the honor of serving you again in the future.

Sincerely,

Ben J
Case Manager
IHG Care
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Cincinnati, Ohio, USA
Top Contributor
126 reviews 126 reviews
42 hotel reviews
Reviews in 57 cities Reviews in 57 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed April 11, 2012

We visited over Easter weekend for 2 nights and overall were disappointed with our stay. I am a Hampton Inn fan but my husband wanted to stay here because of a good deal they gave us but we will not stay here again. Our room was not ready when we arrived and wasn't ready until almost 5 p.m. During our stay the coffee and hot water was never refreshed in the lobby. The room was very basic and seemed old and dingy. It's the little things that count for us and we really didn't feel welcome during our visit here.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review, May 20, 2012
luckyno39,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
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Georgetown, Kentucky
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 2, 2012

My family and I recently went to Pigeon Forge for shopping and a few family activities. We chose the Holiday Inn Express from previous positive reviews. We were not disappointed in the room or the hotel at all. We stayed in a king size room with queen sofa bed. The room was large and had enough room for our two year old to run around in. The in room fridge and microwave were nice additions. Room was very clean and the bed was comfortable enough. Only complaint with the room was the hot water in the shower was lacking the "hot" portion of that statement. Not sure what the issue was here. The sink had extremely hot water, yet the shower was merely luke warm. There were quite a few guests staying the night we were at the hotel due to spring break, so this may have been the issue.
There is a complimentary hot breakfast in the morning. I was not aware of this and was pleasantly surprised. Overall the meal was a success. The indoor pool is not large, but when you are staying in a month that the weather is not warm enough for an outdoor pool, it was a nice addition. I would stay at this hotel again in the future if we are coming to primarily shop, as we were on this trip. It is close to the Tanger Outlet Mall, as well as some of the family attractions in Pigeon Forge.

Room Tip: We chose this hotel through My Coke Rewards Points Plus and saved nearly $20 on the night we stayed.
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Payne, Alabama
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2012

We have stayed at this hotel twice, and both times our stay was wonderful. The rooms are clean, plenty of towels, and cleaned thoroughly each day. The breakfast was great, plenty of food, both hot and cold. The pool and whirlpool were just the right temperature. The staff was polite and friendly, even meeting a staff member in the hall was pleasant. They always spoke with a good morning or hello. The location is great, close enough to everything, but quiet at night. All in all, a very nice, pleasant stay. Well worth the price of the room.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 27, 2012

This is a wonderful Hotel to stay in. We booked this hotel on line and was great pleased. The rooms are large, nice and clean,the beds were comfortable, the pool area is indoors which was great since it was raining. The full breakfast was good. Right off the main road. The staff was so great we arrived earlier than check in time, and they let us go ahead into our room.

Room Tip: Read the reviews, for the most part they are true.
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, Virginia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 12, 2012

We had a group of about 70 that stayed at this hotel. The staff was wonderful and helpful with whatever we needed. The breakfast is very good. The lady working the breakfast bar (she was alone) did a super job keep the bar clean and filled. Thank you Kristy!!!!!!!!!!!
I also spoke with assisant manager of house keeping (Amanda I think) she was very nice checking to see if we needed anything!!! Due to our group being large we used the small room off from the breakfast room to eat pizza and I also packed them lunch to take out with them on Saturday from that room. On Saturday night we had brought our hotdog roller and used that room to feed the kids hotdogs chips and cookies. The staff was wonderful to let us use the room and helpful if we needed anything!!!!
Great place to stay!!! The hotel is Clean and comfortable also.
Thanks to this wonderful staff for helping to make our stay with 70 teenages a great memory!!!

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Pigeon Forge/Dollywood

Address: 308 Henderson Chapel Road, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 94 hotels in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pigeon Forge/Dollywood 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Pigeon Forge, TN is newly renovated and completely smoke free. We are located near Dollywood and at the center of the entertainment, dining and shopping districts. The Holiday Inn Express is family friendly with its heated indoor pool and whirlpool, playground and video arcade for the small ones in your family, and is located within 5 blocks of 22 attractions, 300 outlet stores and more than 15 full service restaurants. Tickets for all the major attractions in the area may be purchased at our front desk saving you both time and money. From relaxing by our indoor pool and whirlpool, unwinding in a luxurious Jacuzzi suite, soaking up some sun on our spacious sundeck, visiting one of the many family attractions in the area, or enjoying the remarkable beauty of the Great Smoky Mountains, the Holiday Inn Express is the perfect choice for couples or families. Join us in 2009 as we celebrate the 75th anniversary of the Great Smoky Mountains National Park. ... more   less 
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Also Known As:
Holiday Inn Express Pigeon Forge/Dollywood Hotel Pigeon Forge
Holiday Inn Pigeon Forge
Pigeon Forge Holiday Inn

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