The continental breakfast was tasty and adequate. The gentleman attending to the breakfast and the dining area was very attentive to keeping the area neat and clean, as well as keeping the food replenished. The bathroom was cleaner than most hotels I've experienced in this price range. The room, although the carpet was soiled, was acceptable, even though there was a slight musty smell. What was not acceptable was waking at 4am to find that the air conditioning had stopped working. Not wanting to get up and dressed appropriately for a maintenance person to come into the room at that hour I did not call to report it. A little after 8am we went to breakfast and my husband reported it to the person at the front desk. She said she would 'tell them'. Before 9am I returned to the room to complete work I needed to do before leaving to enjoy my day in the mountains. By the time I finished, I was sweating. We were on the top floor and it was a very hot day. When I checked out, I asked the woman working the front desk (the same one my husband had spoken with) if she would compensate for our discomfort. She said no, we should have reported it and it would have been fixed. I told her we had reported it and she said 'But you were checking out'. No. I still had the room another few hours before I needed to check out. She stated she had written it down. So again I asked for a partial refund of the room price. When denied, I told her I would write this review. She said, and I quote, "Write whatever you want." So I told her to watch for it and she replied, in an adversarial demeanor, something to the effect that her general manager would respond to it on here. General manager, what do you have to say? As for potential guests, stay here if you want, but the simple fact is that they did not fulfill their part of the rental agreement by providing an air conditioned room, and I was met with rudeness when I called them on it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 31, 2013
We apologize for your inconvenience regarding the a/c unit. Since you did not report it until the morning of your check out day the maintenance did not get to it before you checked out. He changed the unit out that same day. If you would have reported it earlier we could have moved you to an other room immediantly so you would not have the discomfort from the hot weather.
Report response as inappropriate
Sometime it happence that an A/C unit goes out and we apologize for the inconvenience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.