In order to call a room smoke free.....you need the room across the hall to be smoke free. Our room smelled of smoke even though it was designated no smoking. If smoke doesn't bother you then this hotel is fine. I will say the breakfast was good.

The staff at the desk were really great. Our room smelled strongly of some cleaning chemical and the staff offered a fan to put in the window to air it out. Eventually changed rooms and the only problem was getting towels replaced and toilet paper replenished. The shower pressure was good, no microwave in our room and the frig was not plugged in, no place to plug into. I don't think the cleaning crew were doing their job.
Don't think about walking the streets because you will need to take your car, that hill is steep! Really beautiful view and friendly staff, breakfast had biscuits and gravy on Sat. and Sun. No refunds if you check out early.

Ths was next to the worst hotel I have ever stayed in for my whole 61 years. My husband and I just got back from Pigeon Forge Vacation where everything was perfect except the HOTEL. We stayed 3 nights and our room was NOT cleaned for 3 days. We had to get our own towels, toliet paper, coffee/condiments, cups, light bulbs etc. We reported to front desk each day and their answer was" I'M SORRY, HOUSEKEEPING IS GONE." The maid signed the worksheet as if she had cleaned the room. This is unexcusable to run a hotel in such a manner. I hope this review will help someone elese not to make the same mistake we did. There are too many beautiful places to stay at Pigeon Forge,so don't get sucked into this.

Can't say I'm the biggest fan of Pigeon Forge, but this hotel made the experience special. I had an excellent stay with wonderful staff and a comfortable room. I never felt unsafe and I looked forward to returning to my room. It's a very ideal location for those who are looking to see what Pigeon Forge and Gatlinburg have to offer. I made trips to Gatlinburg often in my long stay! I never had any complaints; and I am picky when it comes to hotel cleanliness. I plan on recommending this place to friends who may stop by. Plus, there's a pool. I like to swim, don't you? And you can see the mountains. Mountains! With the sunset atop the hill, there's little to top that image.