My husband and I go to the Pigeon Forge/Gatlinburg area about twice a year. We usually stay at a different hotel, but since we were celebrating our anniversary, and had a coupon, we decided to try something new. If we hadn't had the coupon, we probably couldn't have afforded it though because it is a little pricey. We weren't sure which room we wanted, so they allowed us to take a look at each kind of room before we made a decision. The people at the front desk were very nice, and helpful, the lobby clean and decorated nicely for Christmas. The room we got was rather nice with a fireplace. With the exception of a stain on part of the bedding, it was clean. The only complaints about the room would be that it needed a couple of updates. The lights on each side of the bed were dim and a little odd, and the a/c, heat were difficult to regulate, there were no towel bars in the bathroom, the bed was a bit stiff, and the toilet paper holder was under the sink. That is all stuff that can be dealt with without having a huge impact in the experience. The hotel offers free popcorn each night, a beverage station with tea, coffee, and hot cocoa available 24/7, and free breakfast in the morning. The breakfast bar offers fruit, cereal, breads, mini muffins, eggs, sausage, and make your own waffles. A decent spread for a free breakfast. They have an indoor and outdoor pool and a jacuzzi (did not use them but they seemed nice). All-in-all I would definitely suggest this hotel to friends and family! We had an enjoyable stay and would love to go back some time.