The Inn on the River may be on the river, but it overlooks the Las Vegas- style busy strip of downtown Pigeon Forge. The website leads you to believe that it somehow tucked away into a quiet corner of the valley. This is not the case. There are many other similar lodges and hotels that boast "river" views. I purchased this as a Groupon, only to find that the rate I paid with the discount was actually more than what I would have paid by just reserving online!
Everything about this hotel is "fine" (except the breakfast, which is less than fine). The rooms are certainly not luxurious, as the website also states. They are your basic hotel room that you would find in any mid- level chain hotel. To give a comparison, I think a Hampton Inn is one above The Inn on the River. If you are going to the attractions in Pigeon Forge and want to be close by, where all the hustle and bustle is, it's a great location. If you were under the impression that this is a more elegant and rustic alternative to places on the strip, then this is the wrong impression.
The breakfast buffet is similar to all the other breakfast buffets at hotels, but everything was watered down for economy to the point that I found some of it inevitable. Here we were in the South and the grits were the worst I've ever had: hard and not cooked enough, yet very, very watery. The coffee was watered down, even the eggs had so much milk added to them that they were watery.
The heating system was old and when we came in, the heat was not on (in November). However, the system goes from oppressively hot to too cold and there was no temperature gauge, so I ended up getting up a few times a night to turn off the heat and then turn it on again when it got too cold.
All in all, I would not recommend this hotel to anyone else. If it was 75 dollars a night? Yes. But not at the 130+plus rate that I paid ("on discount" mind you).
The biggest lesson I learned is to stop buying all these Groupon- type discounts that turn out to not really be a deal at all!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I was very disappointed to read your review of The Inn On The River. Your opinions are very important to us. I understand that you purchased a Groupon voucher and without knowing which of the 4 offers your purchased I cannot speak to you specifically, except two of the offers included two adult tickets to Ripley’s Aquarium of the Smokies that are valued at $56.35. Our website rates for your room type during November were from $117.95 to $127.95 plus tax. We take a lot of pride in our breakfast items to the point of not using instant grits or oatmeal, and unfortunately do run out occasionally and they take an hour to cook. As for your guest room heat and air conditioning, we are waiting for our brand new heat and air conditioner units to arrive which will include a wall mounted digital thermostat. Please contact me to discuss further so I may find out more details to use your review constructively.
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Karl Thomas, General Manager (800-3881727) or email@example.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.