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“GREAT LOCATION” 3 of 5 stars
Review of Super 8 Pigeon Forge/Emert Street

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Super 8 Pigeon Forge/Emert Street
2.0 of 5 Motel   |   215 Emert Street, Pigeon Forge, TN 37863   |  
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Ranked #41 of 94 Hotels in Pigeon Forge
A TripAdvisor Member
“GREAT LOCATION”
3 of 5 stars Reviewed September 30, 2013

We Love The Location And We Stay Here Because It Is Pet Friendly. The Price Is Usually Good For The Penny pincher. The mattress was good. If you are a clean freak this place is not for you. It is pretty run down.The heat, light over sink did not work.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin_Mng, General Manager at Super 8 Pigeon Forge/Emert Street, responded to this review, October 19, 2013
Thank you for your review.. We are very proud and excited to say that our new owners will be completely renovating the hotel. We will be like a brand new hotel when we are finished. We will be expanding our breakfast area and adding ammenties. So make plans for your next stay!!
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188 reviews from our community

Traveler rating
    70
    55
    32
    16
    15
See reviews for
88
57
6
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Summersville
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 26, 2013

We had booked a room with a king bed.Upon arrival we were told we couldn't have it because they wouldn't move the guest that was in our room(he had decided to extend his stay).so we were stuck in room 408,smelly and the coffee filter was not emptied from previous guest,pot was dirty.and of course there was not even a king bed in there.we never had enough towels without making a special request.we were even given a cleaning rag for a washcloth!!I still have the picture.We have stayed there often in the past but was never treated like this until the new manager came along.This will be our last resort from now on in p.f.She was rather rude to us.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin_Mng, General Manager at Super 8 Pigeon Forge/Emert Street, responded to this review, October 22, 2013
Thank you for letting know about your stay. I do apologize that you were not happy with your time with us. We are making wonderful changes during our remodeling. We truely strive to make all our guest happy. I hope you will stay with us after our remodeling. Thank you again for your review.
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Mountain Brook, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2013

This hotel made sure I had everything I needed to make my stay was a pleasant one. The breakfast was great and the room was very fresh and clean. The desk clerk on all shifts were very friendly and helpful. Desk clerk advised of places to eat....kind of wish they told me another place to eat, but nonetheless i enjoyed my hotel stay. All the front desk agents and housekeepers went out of their way to make sure your room was up to par. Price was not too bad either, I will be back in January.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin_Mng, General Manager at Super 8 Pigeon Forge/Emert Street, responded to this review, October 22, 2013
Thank you for your great review. We are looking forward to all our Super changes coming to the hotel. We have wonderful new owners. Who are investing in some much needed remodeling. We are very excited about our remodeling. We look forward to your next visit with us in January.
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Cookeville
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 12, 2013

This hotel did not have proper parking we had to go through a restaurant parking lot to get to it. alot of customers had to park in grass. That did'nt bother me as bad as the stained wash clothes.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin_Mng, Manager at Super 8 Pigeon Forge/Emert Street, responded to this review, September 24, 2013
I would like to take you for your review. During Rod Run there are alwys parking issues, with guest bringing trailers. That is why some parked in the grass. We are now under new ownership and things are already improving. We have since your stay recieved new linens. We will be completely renovating the motel and expect wonderful things for the new year. I do hope you will give us a chance to show you how greatly we have improved. I hope to see in next year. Again thank you for taking the time to write a review.
Sincerely
Robin
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Greenville
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 10, 2013

spiderwebs all under the steps. the steps had not been swept in probably a month. the room smelled like mold. burnt up because the air was not working properly. and when asked for another room they didn't have any so they gave a piece of a fan that was blowing hot air. when i asked a discounted rate on my last night there the desk clerk was very rude and said if i give everyone a discount that complained then we wouldn't be able to make any money.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin_Mng, General Manager at Super 8 Pigeon Forge/Emert Street, responded to this review, September 24, 2013
I apologize for your experience. We are under a new owner. I can promise all your issues are being adressed and corrected. We plan a complete renovation of the motel. By Spring we will be a new and improved motel. I am excited about all our changes and I hope you will give us another chance to Wow you with the improves.
Please contact me when you are coming to our area again and give me a chance to win your business back. Thank you for taking the time to tell us your issues.
Sincerely
Robin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Pigeon Forge/Emert Street

Address: 215 Emert Street, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Pigeon Forge/Emert Street 2*
Number of rooms: 60
Official Description (provided by the hotel):
Super 8 Pigeon Forge-Emert St hotel near Dixie Stampede is conveniently located in the heart of the Smoky Mountains. Begin your morning with free SuperStart breakfast bonanza, served daily at our pet-friendly Pigeon Forge hotel, and use free high-speed Internet to stay connected from your hotel room. Each newly renovated guest room offers a plush memory foam topped mattress and 40 inch LED television and more. For additional relaxation and comfort, book one of our Jacuzzi suites or a honeymoon suite with fireplace. Cool off in our seasonal outdoor pool. Non-smoking, smoking and handicapped-accessible rooms are also available, and kids 17 and under stay free with an adult. We look forward to seeing you! ... more   less 
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Also Known As:
Super 8 Pigeon Forge/Emert Street Hotel Pigeon Forge
Super Eight Pigeon Forge
Pigeon Forge Super 8
Pigeon Forge Super Eight

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