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“Good hotel” 4 of 5 stars
Review of MainStay Suites

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MainStay Suites
2.5 of 5 Hotel   |   410 Pine Mountain Road, Pigeon Forge, TN 37863   |  
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Ranked #12 of 93 Hotels in Pigeon Forge
Indianapolis
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Good hotel”
4 of 5 stars Reviewed July 14, 2013

Stayed here for 3 nights while visiting Dollywood. Nice hotel, very clean and quiet. There were 3 reunions going on at the time and you would have thought it would be noisy but it wasn't at all. Enjoyed the lazy river and the pools. Staff was very friendly. Bed was comfortable. My only complalnts are that the hot tub inside was actually chilly, no towels at the pool-have to request them at check-in desk, and no tv guides or binders in the room with area information like most hotels have. Oh, and the elevator was a little slow. But all-in-all I would probably still stay there again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 15, 2013
We love hosting visitors to Dollywood and so glad happy you found our location convenient to your activities. Thanks also for mentioning about the hot tub as we never want it to be anything less than hot and apologize that it was having some maintenance fixes during the time you stayed, but that is when is great to have 2 hot tubs like we do at MainStay Suites. Your time to review our hotel is appreciated and thanks for trying us out. We look forward to your return!
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265 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed July 11, 2013 via mobile

I stayed at MainStay along with our family reunion. The staff could have not been more accommodating. As President of the Family, I was extremely happy with the MainStay and would highly recommend this hotel to others. The location was perfect and the staff was exceptional. Thank you for helping me make our 48th Annual Family Reunion a success.

Steven G

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 12, 2013
We have a blast hosting family reunions and appreciate your efforts to bring your 48th time together to MainStay Suites. Pigeon Forge is known for family fun and we are thrilled to hear that you had a great time with us and each other. Thanks Bushbat2 and your entire family for making MainStay Suites your reunion relocation!
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South Milwaukee, Wisconsin
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

This hotel is situated on a huge beautiful piece of property. The grounds are spectacular and the pools ( outdoor) are very nice. The suite we stayed in had two queen beds and a sofa bed. The two queens were very comfortable. Sofa bed.... Not so much. The room had been "remodeled" within last two years. Basically they threw granite on the sink tops and counter in kitchenette and put in new carpeting. The toilet kept running but the shower had awesome pressure. No screens on windows to allow fresh air in so room felt stuffy at times. Really nice balcony. The breakfast wasn't bad. There were a lot of choices. I would stay here again. A great place for families on a budget. The location you just can't beat.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 9, 2013
Thank you for your kind review and we look forward to hosting your family in the future.
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Asheville, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2013

Stayed with my parents. Great sized room, comfy beds, nice sitting area, as well as a kitchen which is so convenient. Bathroom was a perfect size as well. View was nice, and loved having a balcony. Definitely worth the price! The breakfast was A+++, lots of variety, and very delicious. Even had bear shaped waffles, so cute! Would go back.

Room Tip: Get a room that's facing the front of the property. It's a nice view in my opinion.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, June 26, 2013
Thank you Ruth C! You just made our day here at MainStay Suites and we are thrilled to know you and your family will be returning. Glad you enjoyed your stay!
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Watauga, Tennessee
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 23, 2013

Nice place off the beaten path in Pigeon Forge. Rooms were comfortable and well supplied if you wish to do any light cooking. We all enjoyed (had two grandkids) the pool facilities. Lazy river was nice and a comfortable temp. Plenty of room for all visitors. Breakfast was nice but could use a little more room depending on occupancy. You can always take the food back to your room if needed. Plenty of places to eat nearby. Would recommend this hotel to anyone intersted in pleasant surroundings and off the terribly busy main street.

Room Tip: If you do a lot of pool time, ask for a room with a balcony to help dry swimsuits and towels.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, June 25, 2013
Thank you Elaine A! We are so glad you chose MainStay Suites for your Pigeon Forge visit and really appreciate you taking the time tell others about our accommodations. Hurry back!
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Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 12, 2013

My husband and I stayed at this hotel May the 24th and 25th. We really enjoyed our stay. The room was clean and the staff was great. I loved the pool area. We liked to so much that we are bring the family back with us for summer vacation in July. This place is just a little off the road but close to everything. Love it!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, June 13, 2013
Thank you for the great review and being our guest at MainStay Suites. Our entire team is thrilled to hear that you are planning your trip and bringing friends and family with you. See you in July!
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Bristol, Connecticut
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 17, 2013

This Hotel is AMAZING !! The rooms and service were exceptional. Very courteous staff. The breakfast was very nice, and the both pools, and the lazy river are great. The location is very quite, and away from the parkway. The hotel didn't seem like it was crowded at all. The only issue we really had was finding someplace that would deliver to us, everywhere we called stated they only deliver to the parkway, Thank God we called Genos. I am definitely planning to stay at this Hotel when I return. Oh almost forgot the pullout sofa bed was very uncomfortable, I felt like I was sleeping on springs.

Room Tip: We had the double queen suite, with pullout sofabed nice size room
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, May 21, 2013
Thanks for staying with us! Your review of our hotel is much appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Address: 410 Pine Mountain Road, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Pigeon Forge
#12 Business Hotel in Pigeon Forge
#23 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Mainstay Suites an ALL-SUITE hotel located in Pigeon Forge. Indoor/outdoor pools, full breakfast. Located near the new LeConte Center, Dollywood, Dixie Stampede, The all new Island, WonderWorks and Titanic Museum. We also have a convention center for up tp 350 guest with meeting room space available. ... more   less 
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Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge

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