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MainStay Suites: Traveler Reviews

2.5 of 5
410 Pine Mountain Road, Pigeon Forge, TN 37863
Hotel amenities
MainStay Suites
Ranked #32 of 95 hotels in Pigeon Forge
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142 reviews from our community

    Trip type
Traveler rating
    64
    40
    17
    13
    8
Date Rating
Tennessee
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“A Good Choice”
4 of 5 stars Reviewed October 10, 2012

Room was clean and comfortable. Good size suite with a kitchenette. However not all rooms have balconies.
I didn't think it was dated at all as some previous reviews stated. Does only have one elevator which sounded a little worn. Breakfast area should be bigger for a hotel of this size. Nice location away from the strip only a few blocks.

Room Tip: Ask for a room with balcony.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
October 12, 2012
Thank you for choosing to try MainStay Suites and for your compliments as well as suggestions. We are always working to improve and hope you make a return visit very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
madisonville,ky
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“mountains & grandkids”
5 of 5 stars Reviewed October 10, 2012

this is a great place to stay with children, my 3 grandkids loved staying here,the pools and hotubs are wonderful and stay open really late til 12am, the suites with kitchen is great & roomy, you have your own balcony also & the outside is just as great as the inside,with very nice landscaping & water fountain out front, its a pretty good value for the money & so close to all the show's & attractions !

Room Tip: I recommend getting the suites !
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
October 12, 2012
Thank you for the great rating and referral, but most of all thank you for staying with us at MainStay Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lone Mountain
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“soso”
3 of 5 stars Reviewed September 14, 2012

I often attend an annual convention in the Smokies and they have used this place for the last several years. Kids like the lazy river and there are both indoor and outdoor pools. Rooms are decent size and have full kitchens and balconies. Some of the stuff is starting to look like oit has been neglected for a little while and could use a little paint or repairs. A little far to walk to much. Wish they would do the convention in Gatlinburg like they used to.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
September 16, 2012
We are so thankful that your convention returned to MainStay Suites. I appreciate your comments and sincerely hope we have the opportunity to host your next meeting.
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Sumter, South Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Very comfortable and clean”
5 of 5 stars Reviewed September 14, 2012

I stayed at the MainStay Suites from September 8 - 13, 2012. The room was very clean, comfortable and plenty of room. Great deal for the money. Loved having a full size refrig and other ammenities in the kitchen. The staff is very friendly and helpful. Loved the beautiful flowers and landscaping all around this facility. The pool area is very clean also. The only negative comments is they could use more and better exercise equipment in the exercise room and the breakfast area is a bit small as it was always full of people. I would stay here again if I make a return trip to Pigeon Forge.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
September 16, 2012
Thank you fro your kind compliments and your constructive suggestions. Thanks for being our guest at MainStay Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isleta, New Mexico
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Away from the hustle and bustle”
4 of 5 stars Reviewed July 28, 2012

This hotel is situated a couple blocks off the main drag which has pros and cons depending on your reason for being there. It was well maintained and features an indoor pool, outdoor pool, and small lazy river. It is a large building and I thought that the breakfast area could have been bigger in order to accommodate more people. Our room had no problems and there is a stove/oven, full size fridge/freezer, dishwasher, sink, 2 full size beds, and a sleeper sofa. Our friends sleeper sofa was broken and when she notified the front desk they were willing & ready to fix it as soon as possible. Upon check out, the desk clerk gave me an additional 10% discount for being a choice privileges member. They automatically charge you a small fee in case you use the safe in your room but will deduct this upon checkout but you have to ask for it. All in all a good stay and I would recommend this place to friends and family.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about MainStay Suites

Also Known As:
Mainstay Hotel
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Pigeon Forge Mainstay
Mainstay Suite Pigeon Forge
Address: 410 Pine Mountain Road, Pigeon Forge, TN 37863
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotels in Pigeon Forge
Price Range: $
Hotel Class:2.5 star (2.5*)
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