First of all, the staff at this hotel was very helpful. We arrived and checked in to find that the hotel was very full (summer). The room was VERY disappointing. The shower was moldy and did not seem clean at all. The rug felt sticky when we walked on it and the room in general felt humid. We called the front desk to complain and asked for another room. We were told that they were booked, but that some guests may be leaving soon and that they would call us. They did call back, but no guest were leaving that night so they had no other rooms available. The next morning, we checked out. When asked why we were leaving so soon, my husband was honest about the condition of the room. The front desk staff apologied, and all though we were booked for one week, we were only charged for the one night. I cannot really say anything nice about our room, and never really saw the rest of the hotel. Even though no other rooms became available and there isn't much they could have done, it was nice to know that they were considerate enough to understand our reason for leaving and did the decent thing of charging us only for the time spent there.
- Official Description (provided by the hotel):
- Kids heated splash pool, Restaurants, Full Hot Breakfast, Trolley Service, Refrigerator, coffee maker, hairdryer, Iron/Board, 32" Flat Panel TV and microwave in every room, All King & Queen Beds, Non-Smoking Property, Indoor & Outdoor Heated Pools, Value Vacation Packages. ... more less
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- Also Known As:
- Comfort Inn & Suites At Dollywood Lane Hotel Pigeon Forge
- Comfort Inn And Suites At Dollywood Lane
- Comfort Inn Pigeon Forge
- Pigeon Forge Comfort Inn