We have stayed here for the last 4 yrs. We have become freinds with some of the staff, they have awsome continential breakfast, Maryanne is one of the staf that has been a true blessing in our stay. she is a very hard worker on keeping up with all the breakfast items an plus the clean up mess from some. She goes above an beyond her duty, If all hotel companys had a employee like her they would have a true asset to their compaany. very clean rooms staff has always been very helpful!!!
thank
Calvin & Tonja

We had a 3 night stay Nov 17 thru 20th. The hotel was ok except that the hotel advertised Wi Fi. We were in Room 330 but we could not get WiFi. We told the office as soon as we arrived and went to the office to see if they could help. They blamed it on Ipad but we got WiFi everywhere but in Pigeon Forge except our room. Next day we asked for a new room to get WiFi. The hotel probably had half the guests as it did the day we arrive. We were told to wait and let them see that afternoon. So we asked again that afternoon and we were denied a new room. We never got WiFi and the hotel did not make an adjustment. When I checked out I mentioned it again and the comment was "Next time you book ask for a room closer to the Lobby." This is a terribly managed hotel. I recommend you stay away.

My room was very clean and the cleaning man, Jessie, was excellent and very helpful. The ladies at the front desk were very friendly and very informative for all of my questions.I will definately be back to stay again.