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“Great Customer Service!” 4 of 5 stars
Review of Rodeway Inn Pigeon Forge

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Rodeway Inn Pigeon Forge
2.0 of 5 Hotel   |   4236 Parkway, Pigeon Forge, TN 37863   |  
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Ranked #42 of 93 Hotels in Pigeon Forge
Lockport, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Great Customer Service!”
4 of 5 stars Reviewed November 28, 2012

We arrived late in the evening and found that our room was neat & clean but didn't have a microwave. The staff went out of their way to bring us a microwave and extra pillows upon request. Everyone was pleasant and very accomodating! We joined their rewards program and plan on staying there on every trip to Tennessee! Job well done Shane and staff!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Rodeway Inn Pigeon Forge, responded to this review, December 13, 2012
Thank you very much for your business and for your wonderful review. Shane and the rest of the Rodeway staff truly appreciate your kind words. We are so glad to know that you joined our Rewards Program and look forward to see you on your next visit! Wishing you a wonderful Holiday Season!!
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343 reviews from our community

Traveler rating
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    105
    41
    22
    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • Any
English first
Johnson City, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

we have stayed in many hotels in pigeon forge and we enjoyed are stay the staff went out of ther way to make are family feel like we was part of there family out of all the hotels we stayed in i would rate this rodeway inn out of the top 100 to stay my family will stay ever time we come in to pigeon forge . thank you to the staff for a good nights rest the Mahara family

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Rodeway Inn Pigeon Forge, responded to this review, November 29, 2012
Dear Michael M.

Thank you so much for your gracious five star review of our hotel!!!

It’s always great to hear that everything was perfect with your stay.

I cannot wait to share your comment with all of my staff here at Rodeway Inn.

Thanks again, and we hope to see you soon!
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Knoxville, Tennessee
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed November 9, 2012 via mobile

It's kind of them to offer coffee free in the lobby and a free pancake breakfast at the restaurant on site, but the pet room We stayed in was horrible. The back side of the bathroom door was eaten away, the room smelled fresh (like flea powder?) And had a great view however. Sheets were probably fine but I didn't want to lay on them. Maybe some of that was in my mind, im not sure, but I don't plan to ever stay again! This is probably the first negative review Ive ever written, and I can't speak for the regular rooms, but even people with pets enjoy a nice room and this room was anything but nice!

  • Stayed January 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Rodeway Inn Pigeon Forge, responded to this review, November 10, 2012
Thank you for taking time to review our hotel. It is upsetting to learn of your dissatisfaction. We will promptly investigate and address the concerns you have raised about the bathroom door in your room. Please accept our apologies if you felt that the room was unpleasant in any way. Our linens are professionally laundered by an outside cleaning company. Please rest assured that they are clean and fresh. We would love to speak with you personally regarding your stay with us to obtain details about your experience. We're looking forward to hearing from you!
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Pelzer, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2012

We have stayed at Rodeway Inn Mountain Skys Pigeon Forge several times now. We are excited to be returning once again this weekend. We hope that the excellent service will continue to be above and beyond as always. The staff are friendly, attentive, and so helpfull. From the time you check in, you feel at home :)

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Rodeway Inn Pigeon Forge, responded to this review, November 29, 2012
Dear Sally E.

Thank you for taking time to post your review, we appreciate your comments and value your

feedback. We are very glad to hear great things about your stay and thank you for the

compliments regarding our team members! We look forward to seeing you soon!
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Middletown, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 23, 2012

This hotel is nasty the wall paper falling off the walls the room was dirty and smelled. I went based on the reveiws on trip advisor I am telling you this would be a 29.99 a night place where I live for what I paid I could stayed in a lot better of a place. DONOT WASTE YOUR MONEY!!!!!

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Rodeway Inn Pigeon Forge, responded to this review, October 26, 2012
We are disappointed to learn of your dissatisfaction with your stay. Our goal is that each one of our guests has clean and comfortable accommodations and superb service while staying with us. As you can tell by our other recent reviews, this type of experience is not the norm for Rodeway Inn. The concerns you have brought to our attention about the wall paper in your room are being investigated and will be addressed properly. We would love to speak with you about your stay and perhaps get a second chance at serving your lodging needs in the future.
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Neosho, Missouri, United States
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2012

Stayed three nights at different times recently while traveling to and from the coast. Clean room. Quiet area. Close to everything and very short drive to the Smoky mountain national park.
Book in advance and the pricing is even better - barely 30 bucks a night.

Room Tip: book in advance for better prices
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Rodeway Inn Pigeon Forge, responded to this review, October 21, 2012
Thank you for taking the time to review our hotel. We are happy to learn that your multiple experiences staying at Rodeway Inn were pleasant. Your comments on our value, cleanliness and location are greatly appreciated. Thanks again and we look forward to seeing you again soon!
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Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed October 5, 2012 via mobile

We have been staying at this hotel for 9 years. There is a woman named Charlene that cleans the rooms in the building we stay in. She is the greatest!!!!!! We look forward to seeing her every time we stay. She is one of the reasons we keep returning to this motel. The location is great too.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Rodeway Inn Pigeon Forge, responded to this review, October 19, 2012
We hope your visit to Pigeon Forge was memorable and fun. Thank you so much for taking the time to review us and share your experience as a repeat guest. Charlene is an outstanding part of our team at Rodeway Inn and we are happy to learn that she helped to make your stay more comfortable. Thanks again and we hope to see you soon.
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Additional Information about Rodeway Inn Pigeon Forge

Address: 4236 Parkway, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#7 Best Value Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Rodeway Inn Pigeon Forge 2*
Number of rooms: 116
Reservation Options:
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Also Known As:
Rodeway Inn Pigeon Forge Hotel Pigeon Forge
Pigeon Forge Rodeway Inn

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