Location: 4 out of 5
Bad news: it's on the Parkway in Pigeon Forge. Good news: It's at the very end of the Parkway in Pigeon Forge. That way, you can get a head start into the mountains. To get to the main "attractions" and dining options, you'll have to take the trolley or use your car/motorcycle. I'd recommend the trolley - it's quick and cheap, and has fairly regular service.
Cleanliness of Room: 2.5 out of 5
Ok, let's get the ugly out of the way first. Nothing was in terrible or disgusting shape, but there were some visible signs of wear and tear that I think need to be addressed. I stayed in 1114, and the predominant things I noticed were: the mesh screen that serves as a 'filter' for the AC/heat unit was riddled with lint and small gravel(?). I don't have breathing problems, but I could imagine that if someone were more sensitive to dust, this could cause a problem. The linoleum in the bathroom was in poor shape around the edges, as were the edges of the wallpaper in the bathroom. The shower liner had a bit of a black line on it towards the bottom; it's hard to completely get rid of and it's clear they tried, but they could probably afford to replace them once in awhile, or just give them a really good cleaning. The floors were nicely vacuumed, and the lady that took care of my room did a very neat job each day in the areas where she could. Obviously, I don't expect her to patch up the wallpaper or be in charge of when and how to replace the shower liners and the AC unit mesh filter. I left a comment card citing the mesh filter when I checked out.
Amenities of Room: 3 out of 5
Basic soap and shampoo. Similar to what you'd find in a place like Motel 6, Super 8, or Microtel. Lots of towels of different sizes, but a bit rough and scratchy (you know the feeling...). There was a small mini fridge the room, and the TV was a tube-type one. The sink for the room was actually just in the main room (as opposed to being in the bathroom) which is actually not a bad idea. I noticed that the sink leaked a bit if the handle was turned all the way up, and left a note indicating as such when I checked out. I mean...again, it's one of those things where if they just had a few slow weekdays in a row, they could just go in there and take care of the issues all at once. I don't think it was gross negligence, I think it's just that this property funnels so many visitors that it's hard to get to small non-urgent things.
Amenities of Property: 4 out of 5
Free pancake breakfast consisting of 4 generously sized pancakes, butter, and syrup with coffee or juice is part of the rate. Remember to tip your server at the pancake house for the full amount. They give out free sweet tea and popcorn in the reception area. The WiFi, when I went - was a bit spotty. It would work alright for a few moments, and then glitch out. I found that even when it was working, 3G was faster. There is an outdoor pool, but for somewhat obvious reasons it is closed in October. The public areas were very clean, and there is ample parking in the rear. Which is important...because if you're riding a motorcycle, it's safer to park on a flat surface than an incline, and most of the parking spots in front of the property are at an incline, which could lead to hilarity/catastrophe later on.
Price: 3.5 out of 5
With all taxes and fees, it came out to be 65 or 66 dollars a night, averaged over 3 nights.. Rates are lower during the week, and I had one weekend night rate and two week day rates. In other words - if you go during the week and only during the week, it'll be cheaper. Not terrible for what you get, and I'm sure that you can get a little nice of a hotel for more money; and you can maybe even get a little nicer of a hotel for less money. But like I said, I'm not upset by the cost.
Customer Service: 5 out of 5
Fantastic customer service, capped off by how they treated me when I had to leave my motorcycle right beside the office for two days. You see, I had a slight mishap while fueling (I did NOT crash on the Tail of the Dragon) right across the street at the BP, and broke off the switch assembly on the right hand side of my bike. Well...I pushed it back to the Rodeway, and stuck it between two employee cars. The managers were ok with it, and even on the morning when I called for a tow truck, one of the managers came out to make sure that I was ok and didn't need any additional help. Everyone was genuinely kind and nice, and even when it was busy - they seemed to work quickly. One young lady was even so gracious as to let me check in early because a room was already available.
Overall: 4 out of 5. Yes, I rounded up, as I typically do. This is a nice property, and if they could just spend a little effort in the "off months" to fix a few aesthetic and mechanical things, that would really add the extra something something to their already existing 1-2 punch of a great location and great customer service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.