As soon as we stepped thru the door we were greeted by a very friendly young lady at the front desk by the name of Amy. She greeted us with a warm welcome and promptly registered us in our room, along with the friendly reminder, if we need anything let her know, along with a quick reminder about the morning breakfast- time, location and menu. After we opened the door to our rooom, it was very neat, clean an fresh smelling. After being in the room for about 10 minutes, the phone rang. It was Amy at the front desk asking if everything was OK and if we needed anything. Not needing anything, we thanked her for concern and call. Shortly after that, I found that I had trouble connecting to the internet. This was my first visit to anywhere with my new laptop and really didn't have any idea how to connect to the internet. I called down to the front desk and asked if help was available. Amy said to come down and she would show me how to connect. When I arrived at the front desk, Amy was busy greeting and checking in more guests.
All of a sudden, coming from the back room was another young lady, who said "don't worry I'll show you how to connect your computer to the internet. Her name was Tina and she was just as friendly and helpful as Tina. One thing I did notice while I was in the lobby aea. Everyone that came in or went walking by, they both continually asked if they oud help you. It was so good to see hotel personnel taking a personal interest in evryone they came in contact with. I have been in some hotels when the desk clerk doesn't even look at you when checking you in. As for the breakfast. It too was great. There were an abundant of choices for breakfast, including a variety of juices, fruit, pastry, along with other breakfast idems- including making your own waffles.This hotel was great! To bad you couldn't clone Tina & Amy and send them to some of the competition to hold classes on how to be customer oriented. If I ever travel around this area again, I definitly, will make my reservation at this hotel.
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- Also Known As:
- Hampton Inn Chattanooga North Hotel Ooltewah