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“Great Hotel” 5 of 5 stars
Review of DoubleTree by Hilton Oak Ridge - Knoxville

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DoubleTree by Hilton Oak Ridge - Knoxville
3.0 of 5 Hotel   |   215 South Illinois Ave., Oak Ridge, TN 37830   |  
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Ranked #3 of 8 Hotels in Oak Ridge
A TripAdvisor Member
“Great Hotel”
5 of 5 stars Reviewed July 16, 2013

We stayed at the Doubletree for a family get together. Everything about this hotel was great. The staff could not have been more pleasant and the food in their restaraunt was wonderful. The room was clean and the bed was very comfortable. I wouldn`t hesitate to stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
    165
    115
    36
    13
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Swedish first
  • Any
English first
Arroyo Grande, California
Top Contributor
109 reviews 109 reviews
25 hotel reviews
Reviews in 51 cities Reviews in 51 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed July 15, 2013

Southern hospitality abounds in this property. I was on business (again) and had a 4 night stay this time. Arriving on a Sunday, I was pleasantly greeted by the front desk staff. My room was on the 5th floor. Spacious room, nicely furnished. Reasonable room to walk around. The a/c was on and comfortable (outside is was 90 and humid). The a/c unit was a bit noisy with its low hum. I sure wish they could design a window unit that was almost silent.

A quick look around the room and the bathroom and I quickly noted the age of this property. It was evident in the closet and bathroom. The closet doors are old style with a small interior. The bathroom shower enclosure (no bath tub) was cramped and dated with old style sliding doors. At least the water pressure was good.

2 bottles of water were in the mini fridge were cold.

Bed comfort was very good (as expected).

Hotel gym is a single room on the 3rd floor with 1 treadmill, 1 elliptical, and 1 bike. A small set of weights is compliments by a few kettle bells.. That's it. The good news is that they offer complimentary use of The Rush! fitness complex just down the street. The indoor/outdoor pool was clean and good sized. Too bad they open so late (9am) as a morning swim would be nice.

The on site restaurant is advertisesd as "gourmet". Perhaps from local standards, but on a more global scale, they are just average. The exception is service. I cannot say enough about the service here. Its very good.

Okay, wer'e down to the wire and the ultimate question. Would I stay here again? The answer is maybe. There's a Hampton Inn across the street that is newer and offers free breakfast. If they would update this property (bathroom shower) and make a continental breakfast available for everyone, I'd reconsider and probably stay here again.

Room Tip: Not sure there ar ebad rooms. Probably be on the lookout for rooms that do not face the pool area.
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 15, 2013

So its a basic hotel. Clean makes a huge difference as does the staffs willingness to go out of the way to make your stay as good as it can be. We were staying a few nights before we went camping and though its nothing fancy the staff was wonderful. Spilled coffee on our bed and they came and changed everything including mattress pad same day. Ate at restaurant and hostess brought crackers for my son while we waited on our food. we also accidentally left our bathing suits there and the hotel called me within 3 hours of our checkout and we went back and picked them up.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peotone, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 11, 2013

We stayed at the Double Tree Oak Ridge-Knoxville and we were pleasantly surprised at the comfort of the room. The bed and pillows were very comfortable. The other amenities were just pluses to our experience. Bathroom is large, small fridge available, etc. We will use Double Tree in the future.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky, United States
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 8, 2013

It's nice to be pampered every now and then, and this is the place that will do it! Wonderful beds and pillows,( I had to talk my wife out of squeezing them into the suitcase LOL!) The breakfast buffet was very good with lots of choices and the staff is always very friendly and helpful. We look forward to returning again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lutz, Florida
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 3, 2013

We've traveled to Oak Ridge at least once a year for the last 6 years to off-road at Windrock OHV Park with the Hummer Club, and every time we've stayed at this hotel. On every occasion, we've had an excellent stay. The beds are extremely comfortable, the staff is friendly and it's very nice to have a bar to congregate in during the evening. The food in the restaurant is always excellent and the wait staff is always helpful and willing to help make our meal an enjoyable experience. We're coming to Oak Ridge again next month and our reservations are already made. If you're in the area, you can't go wrong staying at the Doubletree Oak Ridge.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review, July 8, 2013
Thank you so much for taking the time to write such a fabulous review about our hotel. We take pride in serving our guests and are happy that you enjoyed every aspect of our hotel. Thank you also for your kind words about our staff. When praise comes from our guests, it means a great deal to them and helps them stay motivated to perform their most important job--delivering superior hospitality. Thank you for your loyalty to our DoubleTree and we look forward to being of service to you next month. We are so happy to accommodate the Hummer Club and all ATVers that visit our area to ride Windrock!
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Atlanta, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 3, 2013

The staff is really great and the location is good. You can get a guest pass to the Rush, which is a great workout center about two blocks from the hotel. The location is also convenient to resturants. However, the hotel is an older hotel and it is not quite what you would expect from DoubleTree. The guest room was small as was the bathroom. The room that I was in had a small fridge but no microwave.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review, July 8, 2013
Thank you for giving us feedback about your stay. I was surprised to see your comment about the size of our rooms. Most of our guests love the size and shape of our rooms. I also wanted you to know that although we do not have microwaves in every room in our hotel, we are happy to provide them at no charge upon request. Just request one upon your next visit, and we will take care of the rest! Thank you for being our guest and we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Oak Ridge - Knoxville

Address: 215 South Illinois Ave., Oak Ridge, TN 37830
Phone Number:
Location: United States > Tennessee > Oak Ridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Oak Ridge
#2 Business Hotel in Oak Ridge
#3 Romantic Hotel in Oak Ridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Oak Ridge - Knoxville 3*
Number of rooms: 167
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Oak Ridge – Knoxville in the heart of Oak Ridge, Tennessee, 11 miles west of Knoxville, is Oak Ridge's premiere, full service hotel. Our modern hotel is adjacent to the American Museum of Science and Energy and Oak Ridge Associate Universities. Knoxville's McGhee Tyson Airport (TYS) is 30 minutes away by car. ... more   less 
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Also Known As:
Doubletree By Hilton Oak Ridge - Knoxville Hotel Oak Ridge
Doubletree Oak Ridge
Oak Ridge Doubletree

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