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“Overnight in Newport” 4 of 5 stars
Review of Super 8 Newport

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Super 8 Newport
2.0 of 5 Hotel   |   1010 Cosby Highway, Newport, TN 37821 (Formerly Red Roof Inn Newport)   |  
Hotel amenities
Ranked #5 of 10 Hotels in Newport
Cumming, GA
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Overnight in Newport”
4 of 5 stars Reviewed September 7, 2012

Stayed overnight on our way to Ohio. I pretty much second everything motorcity70 says. Great price, clean room, very pleasant staff, not a great breakfast and as always pet-friendly. The breakfast was enough to get us on our way, but we hungry by lunch. If I had a need to stay longer this would have been a good choice. Did not use the pool, but the area did seem did appear clean and well-maintained.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Warren, MI
Top Contributor
114 reviews 114 reviews
58 hotel reviews
Reviews in 68 cities Reviews in 68 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed August 16, 2012

I had a much better experience than many of those who recently reviewed this property. I obtained a $42/night rate and thought this hotel to be an exceptional value. Our room was clean with newer linens and decent furniture. The pool area in an interior atrium was very nice and just the right temperature. The breakfast offered did leave a bit to be desired. While it did offer make your own waffles, two cereal selections, a pastry choice, juice/coffee and bread for toasting, we opted for the Waffle House next door, but enough food and variety is offered to get you going and for the rate it was wonderful this was included.

In all we had a nice stay. That's not to say this property is perfect, but it offers a decent room with some nice amenties on the property and a location close enough to enjoy Pigeon Forge and Gatlinburg at a fraction of what you'd pay there.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Super 8 Newport, responded to this review, August 27, 2012
Thank you for taking the time to write your review. This allows us to know that the processes we have implemented to correct past issues are working. Visit with us again and be sure to let any of our friendly and courteous staff know if there is anything we can do to make your stay more enjoyable. Thank you for your patronage!
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Saint Helena Island, South Carolina
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 9, 2012

My husband and I stayed at this hotel because of the amenities offered--free wi-fi and an indoor pool. It was just a one-night stay and we thought we could rest a little and enjoy the pool. In fact, we had stayed at this hotel many years ago when it was a Holiday Inn.

But we did not enjoy our stay at all. We got a poolside room which would usually be considered prime location, but the room itself was extremely unpleasant. The carpet was worn and stained. The furniture was old and scratched. It took a long time for the water in the sink to get warm and when it did rusty water came out of the pipes. The staff here were not friendly either.

Room Tip: Don't stay here unless this hotel has a renovation.
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  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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davidgibsonrri0746, Guest Relations Manager at Super 8 Newport, responded to this review, August 27, 2012
Thank you for your review. You noted that a renovation was needed and one has been completed. Stop by when you are in town again and look around. I believe you will be pleasantly surprised with what you find. Thanks!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 4, 2012 via mobile

Upon checking into our room, I conducted a quick cleanliness inspection. There was dried urine on our toilet, dust on our headboard, and stained/dirty-looking wash rags hanging on our towel rack. Additionally, a large wet spot was in front of our refrigerator from the unit defrosting (it wasn't cold nor was the freezer frozen). We went for a dip in the Jacuzzi only to be disgusted by a thick layer of brown colored film/slime on the walls and a very overwhelming chemical smell protruding through the jets. The breakfast in the morning was a sham. No meat or eggs or bagels or pastries like normal breakfasts. Just toast cereals and juice or coffee. They did have waffles though. We spent 120 dollars for a two night stay in a king suite. I expected a bit more cleanliness for the money we paid.

  • Stayed August 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Super 8 Newport, responded to this review, August 27, 2012
Thank you for your review. The housekeeping issues you specify have been addressed. We have new staff and more in-depth training concerning our guests and our own expectations of the cleanliness or our rooms and property. The pool and jacuzzi problems have been fixed and are both checked daily for correct chemical levels. The breakfast we offer is a continental breakfast as advertised. We are also pleased to offer fresh hot waffles as well. Stop by and take a look next time you are in the area. I bet we will become your every visit destination. Thanks!
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PAWLEYS ISLAND
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 2, 2012

Internet service was not working and no one in hotel or out of hotel staff night or day could get it working. I would not have booked the stay if you had not offered free internet service. We had none. Got blank stares from staff when we reported no internet service. "someone was supposed to be dong something or checking on it, but no results.

No toilet paper in room or bath. The roll in dispenser in room was depleted.

My whilte ankle socks were brown / black from the room carpet and floor.

There was no facial / ( kleenex) tissue in the room or dispenser in vanity.

There was no luggage cart available and we had lost of luggage due to 44 day trip. We are 72 years old with one handicapped so no luggage cart was a big issue with us.

All above reported locally and to red roof .com

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Super 8 Newport, responded to this review, August 27, 2012
Thank you for taking the time to write a review. It troubles me deeply to hear of the problems you experienced during your stay with us. Interenet service and WIFI can be fickle at times due to provider issues. We do have an excellent service provider and normally have no issues, however from time to time even the best have a bad day. The trouble with the housekeeping staff has been adrressed as well with new staff and detailed training of the cleanliness we expect. When visiting the area again feel free to stop by and check us out. I am sure will be ready to stay with us again. Thanks!
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Mt. Pleasant
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 8, 2012

omg what a dive! pool was 100 degrees u couldnt even stay in for 5 min. service was snoody and the door to our room was almost off the hinges.desk manager was the rudest person ive ever met, wow never going to stay at a rr inn again!!!!

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Super 8 Newport, responded to this review, August 27, 2012
Thank you for your review. I can see that your stay was not a great one. I would like to let you know that we do apologize and also that we problems are not indicitive of our establishment or the Red Roof Inn franchise. I am truly sorry that things were in that condition when you visited.. I can assure you that if you give us another try, you will enjoy your stay much more. The problems yuo addressed have been corrected and we look forward to serving you again. Thanks!
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Berea, Kentucky
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 30, 2012

we stayed here over memorial day weekend because it was all we could find. The room was atleate 100 degrees when we got there because it was in the atrium. The A/c had been turned off in the room, it didn't cool down till around 4am! we called the front desk and were told they would bring us a fan, never came. We also ended up with half a roll of toilet paper and hair on the towels. We would have been better off sleeping in our car and saving $54! atleaste the car has a/c.

Room Tip: book a room before you go!
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  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Super 8 Newport, responded to this review, August 27, 2012
Thank you for your review. I do apoligize for the issues with your stay. While there is no excuse for the problems you encountered, I can offer a reason. Being Memorial Day weekend, and as you said it was one of the few rooms available, we had a major oversight in forgetting to turn the air conditioner on in the room so it would be cool and ready for guests. I am sorry for the discomfort it caused. I hope that you will consider giving us another chance to show you that it is not a normal situation. Thanks!
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Additional Information about Super 8 Newport

Address: 1010 Cosby Highway, Newport, TN 37821 (Formerly Red Roof Inn Newport)
Location: United States > Tennessee > Newport
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Newport
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Newport 2*
Number of rooms: 95
Official Description (provided by the hotel):
Whether you’re here on business at one of the many corporate offices nearby; you’re visiting Knoxville, Ashville or Gatlinburg; or you plan to explore the beauty of the breathtaking Great Smoky Mountains National Park, Super 8 Newport puts you right in the center of it all.Our hotel offers free parking, flexible event facilities, and a guest laundry for your convenience. You can start your morning with a complimentary hot breakfast, eat dinner outdoors at our barbecue and picnic area, and make a splash in the indoor pool and hot tub, all designed for your enjoyment at Super 8. With your choice of a spacious king bed or two plush double beds, we have exactly what you need for your business or leisure trip. Each room includes a refrigerator and microwave, comfortable seating, and a work desk. You’ll enjoy free local calls and Wi-Fi to keep you connected. ... more   less 
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Also Known As:
Holiday Inn Newport
Newport Holiday Inn

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