We had booked this hotel due to its locations. When we pulled up to the hotel my husband was quite dismayed, because there were a lot of trucks parked beside and behind the hotel. While the location was great (being right off the interstate) it was very noisy. The reception area was OK, but I would expect more if they start charging higher prices. The rooms were recently renovated and although small, they were nice and clean. Inside the room we didn't notice the road noise as much because it was drowned out by the air condtioner (it wasn't that noisy, just a little more than white noise). The breakfast was pitiful. Maybe we came at the busiest time, but they were out of almost everything and there was a long line for the one waffle maker. There was some cereal and muffins, that was about it. There was one woman trying to keep everything supplied, but she was clearly overwhelmed. The floor and the tables were all dirty. According to another guest the kitchen was being renovated and that was the cause of the disorganization. Overall, we got what we paid for, but we wouldn't stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Our staff would first like to send you our apologies for your unfortunate visit. Anything less than a perfect experience is not exceptable from ANY of our guests!. We would also like to apologize for your judgement of our convenient tractor and trailer parking. Our property is very considerate of the truck industry and the need we have for this industry in our Great Country and upon your consideration to give our hotel a second try with notification, we will make your requests possible!
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In regards to your unpleasant experience with our highly anticipated breakfast,a thorough investigation was implemented concerning this unfortunate incident, no documentation was recorded. Our Award Winning staff strives to give our loyal guests the very best experience possible and now with our awareness of this very unfortunate experience and our optimism of your most gracious consideration of returning, WE WILL make your next visit with us a very positive, most pleasant overnight stay!
Again, Our Apologies, and we look forward to serving you to the very best of our ability and above YOUR expectations!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.