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“Very Unique & Romantic Hotel” 5 of 5 stars
Review of Union Station Hotel, Autograph Collection

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Union Station Hotel, Autograph Collection
4.0 of 5 Hotel   |   1001 Broadway, Nashville, TN 37203 (Formerly Union Station - A Wyndham Historic Hotel)   |  
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Ranked #29 of 152 Hotels in Nashville
Certificate of Excellence
Raleigh, NC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very Unique & Romantic Hotel”
5 of 5 stars Reviewed September 11, 2009

My husband & I enjoyed our romantic stay at the Union Station. The hotel itself is unique and simply breathtaking. We stayed in one of the suites on the 6th floor, facing the train tracks. Yes, there are trains. Yes, some (not all, not even close to all) can be loud; expect this & come prepared. My husband (who is a light sleeper & sometimes can't sleep) wore earplugs at night for this reason. The hotel is located on the same street that carries you into downtown where all the main clubs are, and is within walking distance! Our suite was HUGE, and decorated in an "old-hollywood-meets-modern" flare. We loved the room's high ceilings; the large windows and the two TV's ~ that came in very handy. The staff were very friendly, helpful, and attentive. The only complaint I have is regarding a wedding that took place on Sunday. The reception itself was spread throughout the entire lobby of the hotel. Our room was on the opposite side of where the main entrance (and our car) was, and since we didn't want to walk through the tables & wedding reception, we had to go back up to the 4th floor, walk around to the other side of the hotel just to get to the exit; instead of a straight shot through the lobby. Yes, this is a small issue, however, I don't think the people who are paying money to stay at the hotel should be inconvenienced by people who probably are not staying there. Other than that, we enjoyed the stay, the room, and the staff!

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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745 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
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English first
Houston, TX
Level Contributor
133 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed September 6, 2009

This is an amazing and beautiful hotel. The lobby is gorgeous. We had dinner and breakfast in the restuarant. It's pricey but the food was worth every penny. The room was very posh. The mattres was incredible. This hotel has done an incredible job modernizing while staying true to its history. The staff here is friendly, accomodating and helpful. All of them simply seemed so happy. I could go on and on, but this hotel has all of the amenties of your typical five star. Its a long uphill walk back to the hotel from the music scene. However, a cab was $4 and easy to find.

Perfect stay. I felt absolutely pampered.

Stayed September 2009, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 6, 2009

This review is long, but it's important to know before you go.

We stayed at Union Station for one night during a road trip. The first seven minutes of our stay were spectacular! We pulled into valet and were instantly greeted by Paul. He was so gracious and welcomed us enthusiastically. He asked my husband for his name and began a brief chat about our stay. He was so pleasant and directed us inside, telling us our bags would be brought to the room, and to call his extension whenever we needed the car. Upon entering the hotel we were greeted at the desk by name and handed our keys...breeziest check-in ever! The hotel lobby was as incredible as everyone has said. We headed to the elevator to our room 717. While walking to the room, my husband said, "The next time we come back to Nashville, we will definitely stay here!" The room looked very nice; however, based on other Tripadvisor reviews, we had requested a room away from the tracks when we made our reservation. This room was on the rear corner directly over the tracks. Since we had a very long drive ahead of us the next day, we all needed to get a sound night's sleep. I called down to the desk and asked if there was another room available based upon our original request. The attendant at the desk said he did have one other room that was much quieter, and assured us that this was a "beautiful and comfortable room". We headed to the elevator we had just come up, and pressed the down button. The button didn't stay lit, but the door never opened. After a third time, a hotel employee who was also waiting for the elevator said, "It does this sometimes. The breaker must have blown...do you know where the other elevator is?" When we said we didn't, she had someone escort us through the hotel maze to another elevator. This employee told us how the hotel hallways didn't all connect, and that all of the elevators didn't go to every floor. We made it to the lobby again to get the new room keys. This "quiet comfortable room" was 201. As other reviews have said...the main floor is level 3. This meant that 201 was below the lobby. We took the stairs down one level to the second floor. THE MAZE AGAIN...none of the signs said 201. We walked aimlessly looking for someone or some wall sign to direct us. After several minutes on the second floor, an employee told us she would take us through to the other side on a "one time pass." She led my husband, 12 year old son and me through a basement kitchen area to the other side of the hotel. It was very dark and not pleasant smelling on this floor. It felt like we were in a basement. Our luggage was on the cart in the hallway outside of 201. The room was in the corner next to an open storage room filled with microphones and sound equipment. The bellman, Joey, was there to assist and brought in our bags. As he did, he gave us some wonderful recommendations for dinner and next morning breakfast. The room had the same bedding and furnishings as the first room, but that is about all we could tell of the "recent renovations". The walls were filthy with marks...whatever. But there were several holes, presumably from nails. And there were so many patches of recently spackled or plastered marks on the walls that were never painted. It looked as if this room was still mid-remodel. The desk was very dusty as well. In every hotel, I always check the beds for signs of bugs...you can never be too careful. I didn't find those, but I did find other things. Out of the 8 pillows on the 2 beds...I pulled 4 with dirty pillow cases. One had some crusty stains. Two had small set-in stains, and one had a large brown stain the size of a fifty cent piece. I have NEVER asked to change rooms in a hotel...but after this, I called the front desk and asked a second time for a new room. The attendant politely said he would call back because he didn't want to leave me on hold. A few moments later there was a knock at the door. "Housekeeping." A woman, obviously a supervisor and another man came into the room. They said they would be moving us to a new room, but they wanted to see what was wrong with this room. I showed her the pillows, the desk, and just the room in general. Wyndham should be embarrassed to charge for a room like this. The housekeeping supervisor said that we would have a new room, but that it wasn't quite ready. It was well after 5pm. We asked if the bags could just be taken to the new room, and we went to dinner.
After returning from dinner, we received keys to the new room. The room was again on the 7th floor, but away from the tracks. We overlooked the front lot of the hotel now. It was fine mostly. The only real issue with this room was the way it was set up. The pillar in the middle of the room blocks the view of the TV, so if you wanted to lie in bed and watch the news or a movie, this is not the right room...For sleeping one night, it would do.

I have to say that I was so looking forward to staying in this hotel. The service was very good. I especially have to commend Paul and Joey. They were certainly the bright spot in our stay. The recommendations and assistance they provided was above expectation. We also had a drink in the lounge, which was nice. The server there was also pleasant.

My husband has since amended his initial reaction..."the next time we come back to Nashville, we will definitely NOT stay here!"

  • Stayed June 2009, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VA
Level Contributor
186 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed July 5, 2009

I found this hotel to be elegant yet modern. The building appears to be made of stone and opnce was a train station. Now some caution, one side of the hotel faces six active running lines of train tracks. This meant ongoing nose all the time. The front desk efficiently handled a room relocation the other side of the building. This room was absolute quite.

Food is good, location is excellent. A bit on the expensive side but that comes with the beaty the facility offers.

Stayed June 2009, traveled on business
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Middletown, CT
Level Contributor
75 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed June 4, 2009

If you are any sort of a train buff, this is the hotel for you. The renovation of an old train station into a hotel is nothing short of amazing. Service and attitude of the young enthusiastic staff couldn't be beat. I asked for a room near the trains and was given one on the fourth floor overlooking the tracks. If watching a freight go through at midnight is your idea of fun, then you can go stand outside on a platform for the experience. The only thing I found wrong with the hotel were the windows -- large, beautiful and dirty.

The hotel is in walking distance of downtown -- don't be taken in (as we were) by a tour promising to take you to the honky tonks. You can walk there in five minutes.

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Madison, AL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2009

My company had the opportunity to hold a two day Managers Meeting at the Union Station Hotel in Nashville, TN. in May of 2009. What an awesome experience!

Planning the meeting was a breeze with Union Station’s helpful, knowledgeable Executive Meeting Manager to work and plan with, eager to make my meeting a success, and attending to every detail.

The Union Station Hotel meeting rooms were large and beautiful and created a wonderful atmosphere conducive to free interchange to work on issues and challenges. The Union Station Staff was attentive, courteous and efficient. The food served at meals and breaks during the meeting at the Union Station was excellent. The menu items offered by the Chef of Union Station made it a joy to put together my meeting’s menus. Comments after the meals from the managers attending the meeting were “Wow, this food is excellent; delicious; so tender; excellent salads; perfect desserts;” and so forth; as well as “I don’t usually eat steak, but that was wonderful!” to name a few.

The rooms at Union Station are unique. While offering the modern conveniences, the Union Station Hotel rooms are quaint and refreshing, retaining the antique feeling of the Union Station in its glory days. One manager had a room overlooking the lobby, and was thrilled at the large upper window from which he could see the beautiful arched stained glass window above the lobby. Only one of 15 managers attending the meeting commented on the “train noise” as distracting. One other said he heard it, but it wasn’t very loud and did not disturb him. My own room was next to the tracks, overlooking the trains coming from Church Street, yet the noise of motorcycles going by on Broadway was louder and more annoying than the occasional soft train sounds below. As a matter of fact, the train going by the intersection 3 miles from my home in Georgia makes more noise than the trains going by Union Station.

The staff of Union Station Hotel is courteous, efficient and eager to attend and please. While there were a couple of minor challenges and last minute changes, the staff met and fixed the challenges and changes with prompt and courteous ease. The valet parking was so worth the extra $2.00 over the self parking, with courteous valets greeting upon arrival, attending to luggage and boxes of meeting materials both to and from guest and meeting rooms, and vehicles ready when needed.

Overall, the Union Station Hotel is an excellent location for a business meeting, and I look forward to holding meetings there again in the future. I highly recommend Union Station Hotel for business meetings as you can get away from the normal, humdrum settings and enjoy a truly unique setting and experience.

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FL
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 21, 2009

Besides and interesting location in an old fashioned train station this hotel in centrally located near Nashville's main drag. Staff were very helpful even though we arrived several hours before our scheduled check in (our flight landed early) they found us a room quickly. Hubby went on this trip as a last romantic trip before he deployed for a year. Also the hotel is right near the Flying Saucer Bar which I definitely recommend. The hotel lounge also had a great bartender and very relaxed feel.

  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Union Station Hotel, Autograph Collection

Address: 1001 Broadway, Nashville, TN 37203 (Formerly Union Station - A Wyndham Historic Hotel)
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Nashville
#12 Family Hotel in Nashville
#27 Business Hotel in Nashville
#29 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Union Station Hotel, Autograph Collection 4*
Number of rooms: 124
Official Description (provided by the hotel):
Union Station Hotel, Autograph Collection is located In the business district in central Nashville. There are no other Nashville hotels that compare to Union Station's stunningly restored, 100 plus year-old railway station. Union Station Hotel is the modern incarnation of Nashville's iconic railroad station that originally opened in 1900. Now a sophisticated boutique hotel from the Autograph Collection by Marriott, the grande dame property is celebrated for its castle-like limestone exterior and Romanesque interiors that include a magnificent lobby with a 65-foot barrel-vaulted ceiling, 128 original Luminous Prism stained glass panels, 20 gold-accented angel of commerce figurines, marble floors and stately limestone fireplaces. Union Station Hotel offers 125 elegant guest rooms, some of which were the offices of railroad executives and with no two exactly alike, the award-winning Prime 108 restaurant and lounge, fitness and business centers, and more than 12,000 square feet of meeting and event space. ... more   less 
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Also Known As:
Union Station Wyndham Historic Hotel
Wyndham Nashville
Nashville Wyndham

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