My experience was just above average. The hotel exterior and lobby are quite unique and memorable. My room's decor was pretty nice, with very high ceilings and lots of sunlight coming through huge windows, but a horrible view. The bed was very comfy and the bathroom was nice, I like how they made the most of the space. However, the rooms vary wildly - one of my colleagues had an incredibly tiny room, but they changed it for him after one night. Unlike other reviewers, the sound of the trains did not bother me or my colleagues at all. A lot of little details made it difficult to give this place excellent ratings, for example, the bellmen were not attentive and the concierge was useless, when she was actually at her post. The exercise room was unremarkable, with no pool or spa. The meeting room was just ok, but when a hotel charges daily for internet access, I expect good connectivity. The signal was fine in my room but was very weak and slow in the conference room, making it difficult and frustrating to get work done. Room service was- again - just ok. My eggs benedict took almost an hour and were very over cooked because "the usual cook" wasn't there - sorry but I expect more from a so called high end / luxury hotel.