We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pretty Good with Flaws” 4 of 5 stars
Review of Union Station Hotel, Autograph Collection

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Union Station Hotel, Autograph Collection to your Saves list
Union Station Hotel, Autograph Collection
4.0 of 5 Hotel   |   1001 Broadway, Nashville, TN 37203 (Formerly Union Station - A Wyndham Historic Hotel)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points!
Ranked #29 of 149 Hotels in Nashville
Washington DC
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
“Pretty Good with Flaws”
4 of 5 stars Reviewed March 8, 2009

My experience was just above average. The hotel exterior and lobby are quite unique and memorable. My room's decor was pretty nice, with very high ceilings and lots of sunlight coming through huge windows, but a horrible view. The bed was very comfy and the bathroom was nice, I like how they made the most of the space. However, the rooms vary wildly - one of my colleagues had an incredibly tiny room, but they changed it for him after one night. Unlike other reviewers, the sound of the trains did not bother me or my colleagues at all. A lot of little details made it difficult to give this place excellent ratings, for example, the bellmen were not attentive and the concierge was useless, when she was actually at her post. The exercise room was unremarkable, with no pool or spa. The meeting room was just ok, but when a hotel charges daily for internet access, I expect good connectivity. The signal was fine in my room but was very weak and slow in the conference room, making it difficult and frustrating to get work done. Room service was- again - just ok. My eggs benedict took almost an hour and were very over cooked because "the usual cook" wasn't there - sorry but I expect more from a so called high end / luxury hotel.

  • Stayed February 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

616 reviews from our community

Traveler rating
    282
    184
    82
    42
    26
See reviews for
63
292
19
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
NYC
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed March 7, 2009

My husband and I were in Nashville to attend a funeral of a friends mother.

We researched restaurants and hotels and thought that Union Station would be a interesting choice and a great way to experience the city. The first night I was up late with what had to be food posioning. I was horribly ill through the night. The following evening we dined at the hotel. It was excellent and well managed. We retired to our room at about 10:30 or 11 pm. Promptly at 2:00 am, complete mayhem erupted on our floor. There were roughly 20 grown men and women yelling and screaming, calling out to each other, loud music and slamming doors. We got up and asked that they keep it down, they were too drunk to notice or care that others were sleeping and the lateness of the hour. We called the front desk three times and they did absolutely nothing. I pointed out to them that the occupancy for the rooms could not possibly allow 20 people at time and this is not what we as paying customers in fact paid for. We told them we would call the police and still they did nothing. There was no apology or attempt to compensate us for the disruption or inconvenience. It is for this reason that I can not recommend this hotel.

  • Stayed March 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upstate, New York
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 2, 2009

Hotel upgraded us to a suite, very large - great view of the Frist Museum. The lobby is spectacular, with stained glass, iron railings, etc. Expensive for us - but worth the money to stay a night. Comfortable, clean, within walking distance of downtown (although we took a cab $6 back). No fridge or microwave. After dinner drink $12 at the bar - not top shelf liquor.
Parking was $17, $22 for valet.

  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
61 reviews 61 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed November 26, 2008

On Thursday, 20 Nov 2009, I stayed in room 719 at Union Station. Wyndham has done a nice job of restoring the property & the public spaces are impressive.

The building itself is labyrinthine; the upper floors have narrow halls & it almost feels like a warren. It is fairly easy to get lost & the directional room markers are not always clear.

There were some problems in the room including a very slow shower drain & a cordless phone that didn’t work. The room was very spacious; however, since it was on the top floor there were odd beams that would jut out (much like if you were in an attic). The room was nicely appointed though the décor will be out-of-date in a few years (high marks for the suede “bench” & the Aeron chair at the desk, though).

I did not eat in the restaurant (Prime 108), though I did have drinks in their bar. $9 for a Jim Beam is almost extortionate, but the setting was nice & the waitress was affable if a bit talky.

The staff is what made this stay a “4” instead of a “3”. They were very accommodating & pleasant, from the valet to the front desk to the housekeeping staff. They didn’t hover but someone was always available.

For $169.00 (the price I paid) I would definitely stay again; for the rack rate ($399) or for more than $200 there are better options. Union Station, though downtown, is not near a lot of things. The tourist area of 2nd Ave is a not-so-safe 10-block walk & Vanderbilt is a 5-minute drive.

One hint – find out which direction your room faces before accepting/booking a room, if possible. Those that overlook West End Ave (northern-facing?) not only have lots of traffic noise but the spotlights that illuminate the façade can barely be dulled by the room curtains (not good if you want complete darkness).

  • Stayed November 2008, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 27, 2008

The hotel is gorgeous - right out of another century - but not overdone. Our stay was enjoyable and we loved our room. The furnishings were very nice and the bed was comfortable. It would have been nice to have a small refrigerator however, and they charge for broadband internet.

When we arrived we didn't want to valet, not knowing that's the only hotel parking. We parked about a block away in public parking and worried a little about our car during the night. The attendant didn't seem to know how to charge us for overnight.

Also we thought the restaurant was too expensive with no in-hotel alternative. They need a cafe for quick or inexpensive meals.

The walk to the downtown music row is about 5 blocks but uphill on the way there. If you don't mind walking it's very handy.

Other than that, we loved our stay and would go back anytime.

  • Liked — The historic aspects and the room decor
  • Disliked — The expensiveness of the restaurant
  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN USA
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 7, 2008

Beautiful rooms with high ceilings. Service was great and friendly. Very clean and nice. Loved the atmosphere. Not just a same old hotel. Only negative I can think of is that the parking is a little bit of a pain, but the staff was very helpful and accomodating..

  • Liked — atmosphere
  • Disliked — parking
  • Stayed August 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mass
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 25, 2008

We stayed here on one of the last nights of our honeymoon in Nashville and were so happy we did.
I called Union Station at about 3pm to see if they had any rooms available, which they did. The rate was really reasonable ($150). I told them it was our honeymoon. When we arrived, we went to our room, and we had one of the rooms overlooking the lobby withe floor-to-ceiling windows. It was so beautiful! Very unique and fun. About 10 minutes after we checked in, the front desk called to make sure everything was okay!
We were so excited to have such a nice room. The room felt so spacious, the beds are extremely comfortable, and the bathrooms are very nice. The brown and blue colors are very relaxing and chic.
Overall, we absolutely would stay here again. It was clean, funky, and chic, and the check-in was friendly.

  • Liked — Room, Historic Feel, Location
  • Disliked — N/A
  • Stayed August 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Union Station Hotel, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Union Station Hotel, Autograph Collection

Address: 1001 Broadway, Nashville, TN 37203 (Formerly Union Station - A Wyndham Historic Hotel)
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Nashville
#17 Family Hotel in Nashville
#18 Business Hotel in Nashville
#24 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Union Station Hotel, Autograph Collection 4*
Number of rooms: 124
Official Description (provided by the hotel):
Union Station Hotel, Autograph Collection is located In the business district in central Nashville. There are no other Nashville hotels that compare to Union Station's stunningly restored, 100 plus year-old railway station. Union Station Hotel is the modern incarnation of Nashville's iconic railroad station that originally opened in 1900. Now a sophisticated boutique hotel from the Autograph Collection by Marriott, the grande dame property is celebrated for its castle-like limestone exterior and Romanesque interiors that include a magnificent lobby with a 65-foot barrel-vaulted ceiling, 128 original Luminous Prism stained glass panels, 20 gold-accented angel of commerce figurines, marble floors and stately limestone fireplaces. Union Station Hotel offers 125 elegant guest rooms, some of which were the offices of railroad executives and with no two exactly alike, the award-winning Prime 108 restaurant and lounge, fitness and business centers, and more than 12,000 square feet of meeting and event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Hotels.com, Orbitz, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Union Station Hotel, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Union Station Wyndham Historic Hotel
Wyndham Nashville
Nashville Wyndham

Owners: What's your side of the story?

If you own or manage Union Station Hotel, Autograph Collection, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.