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“Great stay” 4 of 5 stars
Review of Union Station Hotel, Autograph Collection

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Union Station Hotel, Autograph Collection
4.0 of 5 Hotel   |   1001 Broadway, Nashville, TN 37203 (Formerly Union Station - A Wyndham Historic Hotel)   |  
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Ranked #26 of 150 hotels in Nashville
Kingsport, Tennessee
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Great stay”
4 of 5 stars Reviewed June 14, 2014

My husband surprised me with this stay. I had always wanted to stay at Union Station, and he is a Marriott Platinum member. So when it became a Marriott property, he secretly made our reservations for our next Nashville trip at Union Station. The stay there was delightful. It remains a trail station, so it was like staying in a historic place. Very neat. We had a good room on the 2nd floor. The only problem is that I do not sleep soundly, and the second floor had not ceiling; is was open to the train station. So voice was present all night. That sort of drove me crazy. Not a great night's sleep, just because of the noise that drifted into the room.

Room Tip: I loved the historic nature of the hotel.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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562 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Chapel Hill, North Carolina
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 13, 2014

I am a Marriott Platinum rewards member - just want to say that up front.

We stayed here during the CMA festival - so it was not cheap.

We arrived and were promptly greeted by the valet and doormen. We had a wonderful check in experience. The architecture of the building and lobby is breathtaking, and the location is a 5-10 minute walk to the Broadway area - though the walk is not for the faint-hearted as its pretty hilly in the neighborhood. The property charges $8 per day for internet (unless you are Marriott Rewards status member) and parking is $30 per day - more than I pay with Marriott in larger metro areas!!

On check-in, though, we were disappointed to hear the hotel does not have a concierge lounge. I had called ahead and asked if the hotel had a lounge, and the person told me they do. Unfortunately they meant the hotel has a bar. Honestly we would have booked at the Renaissance downtown had we known as we generally like to stay in Marriott's with concierge lounges.

The hotel itself is a bit like a maze - it can be hard to find your room or elevator at times. Of course this is due to the fact the hotel is an old train station.

The room was big and had nice skylights with a view of the downtown area - we were on the top floor. I read where some people's rooms were in the basement, but fortunately I did not have this issue. Moreover, the AC was not loud in my room. As I said, the room was large, and had plenty of space even with a king sized bed. There was plenty of seating and storage space, and the bathroom was large and amenities nice. The room lends well to the ambiance of the property - classic style meets contemporary quality.

We had a few issues with the room, though. First, the closet was EXTREMELY small - if you have a great bit of luggage, you wont have much space to store it. Second, there is no refrigerator in the room. Thirdly, and this is going to seem nitpicky, the showerhead in the bathrooms need to be changed. They are super cheap and are not in line with the overall quality of the hotel or what I have had at other Marriott branded hotels. Something out of a 50s gym locker room.

Be warned - this is an old train station - there is still an active track behind the hotel, so there is some train noise to be expected. I sleep like a rock, so it did not bother me. If you are a light sleeper, you may want to sleep elsewhere.

The hotel had a nice morning coffee service in the lobby, though. I am not sure if this is the norm, but at least during the CMAs it was. The bar was not bad - it was reasonably priced and the staff were generally nice. We ate breakfast at the lobby restaurant. Food and service were both top notch (and on higher end of breakfast prices).

Otherwise our stay was ok. With a bit more attention to detail, stays here could be more enjoyable. If you are more into modern amenities, you may want to stay elsewhere. But if you enjoy historic architecture and can get a room here at a reasonable rate, it is a good place to stay.

Room Tip: The higher the floor the better.
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing at Union Station Hotel, Autograph Collection, responded to this review, June 16, 2014
Dear bojislayer, first of all, thank you for your loyalty to Marriott and for taking the time to share this review about your recent stay with us. We appreciate that you enjoyed the beauty and architecture of this historic building and that you received a warm and sincere welcome from our valet and front desk teams. Our apologies that we are not able to provide a concierge lounge but hope you enjoyed the morning and evening amenities offered each day in the lobby. We are pleased that you found Prime 108’s food and service top notch and will share this with our team members. Your feedback regarding the room layout, lack of a refrigerator and the showerhead have been shared with leadership as guest comments are extremely important to us as we strive to provide the best guest experience possible. We hope your travels bring you back to Nashville and you will give us the opportunity to make the next visit your best.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 8, 2014

On our arrival we were met by the valet guys who were very helpful and professional, we walked into the main building and it was beautiful and quite breathtaking. Reception staff were also helpful and welcoming. We were taken to our subterranean room - really a BASEMENT room!!! It was small, dark and definitely not what I was expecting for the hiked prices that we were charged due to the CMA fest being on in town. The beds were so small, most unexpected for stateside. We were fresh in from England and this was the start point of our vacation. It wasn't long into our sleep when we were woken by the air conditioning which was so noisy every time it came on, then what sounded like a helicopter overhead and we realised we were sleeping next to the rail road line! The following morning after a less than peaceful nights rest we were moved to the other side of the subterranean floor, still a less than pleasant room, horrendously loud air con and the rumble of the rail road, due to the fact we were on the same level as it. We booked 5 nights here and on the Sunday evening decided to have a night cap before getting an early night in preparation for our onward trip. We were greeted by the bar man with 'you've got 15 minutes, I'm closing'! Two other couples followed us in to the same welcome and totally unlike anything else I've ever experienced in 'hospitality America' this guys attitude was appalling to the point it became amusing. We were served our drinks and then he proceeded to spray the table around us all, making us feel totally uncomfortable, so ourselves and the other 2 couples moved to the lobby to finish our drinks. I was so disappointed to have spent so much money and feel that it was totally not worth it at all. Great having the CMA festival on and hiking up your room rates but you need to improve these rooms to justify the spike in rates.

Room Tip: Probably choose another hotel
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  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing at Union Station Hotel, Autograph Collection, responded to this review, June 10, 2014
Dear Arizona Sky, thank you for sharing feedback on your recent stay. We were delighted that you enjoyed the beauty and architecture of this historic building and that you received a warm welcome from our staff. Please accept our apologies that the guest room you stayed in did not meet the expectations you expect and that we are committed to providing. This historic building does provide unique opportunities for accommodations and intermittent train noise. We are sorry that due to the high demand of CMA Music Fest we did not have the flexibility to move you to another area of the building. It is also regretful that the service in the lounge was not top-notch and your comments have been shared with leadership so that we can continue to improve every guest experience.
If your travels bring you back to Nashville we hope you will give us the opportunity to provide different accommodations and the quality experience you expect.

Sincerely,

Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 29, 2014

Impressive lobby in this former train station, nice staff, good location.

Ended up with a small bed and a small room with one desk chair. We must have been near a major ventilation duct - it was noisy. Otherwise the room was very nice.

Why is it that economy chain motels can offer parking, breakfast (OK, not usually the best) and wifi at no extra charge and the more cushy hotels charge for all of these? In this case parking - $30 a night, breakfast in the lobby restaurant - easily $15 to $20 per person (more steel cut oats than anyone can or should eat). $8 for in room Wifi - free in the lobby business room - just annoying.

Room Tip: We had a room facing Northwest near the middle of that wing. The railroad tracks are on the Southwe...
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing at Union Station Hotel, Autograph Collection, responded to this review, June 2, 2014
Dear Neil, thank you sharing your comments on your recent stay with us. We appreciate that you found the room to be pleasant and apologize for any inconvenience due to noise. For guest convenience we offer complimentary services including coffee and pastries in the morning and infused water and treats in the afternoon as well as complimentary wi-fi in the lobby and sorry you were unaware or unable to utilize these services. If you travels bring you back to Nashville, we hope you will return and enjoy the quality experience your expect and deserve.

Sincerely,

Melanie
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Perryville, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

We stayed at this property over Memorial Day Weekend. The minute we pulled up we were met with very professional valet attendants and doorman. They were excellent and remained so all weekend. The front desk staff was friendly but seemed rushed. The hotel itself is absolutely beautiful and each room is different. Our room was nothing special and in my view not worth $287 per night without all the taxes. It was clean and the floor lamp did not work but was fixed after reporting it. We did not eat in the hotel but did have a drink in the bar which is very nice. Kudo's to the concierge for being very professional and friendly. Paying $30 a day to park is just too much with the price of the room.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2014

Excellent restaurant, beautiful lobby, large comfortable rooms and attentive staff. Only negative was the hours and staff of the lounge. Closes at 10 - too early for a nightcap after a night out and for the most part, bartenders unwelcoming. But overall an excellent choice.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 24, 2014

The building is beautiful! Our room (king bed, 5th floor) fabulous however when you make your booking I would recommend a room away from the nearby railway tracks. The train movement in the middle of the night is not conducive to a good night's rest. This combined with a wedding reception near the lobby that were very noisy could be easily heard from within our room. For the cost of the stay I feel breakfast should have been included. Complimentary coffee and pastries is a nice touch but 10 minutes after started most of the "pastries" (about an inch square) had disappeared. Valet parking is not necessary unless you really need it. You can easily park yourself in the nearby parking lot. Wifi also is charged.

Room Tip: Away from railway tracks!
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing at Union Station Hotel, Autograph Collection, responded to this review, May 28, 2014
Thank you for sharing comments on your recent stay with us and our sincere apologies that your visit was less than anticipated due to train and reception noise. We strive to minimize the impact on other guests when events take place in the lobby and regret any inconvenience. Understanding that train noise can be disruptive our apologies that we did not anticipate and ask if you preferred to be away from the train side. If your travels bring you back to Nashville we hope you will give us the opportunity to provide the quality experience you expect and deserve.

Sincerely,

Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Union Station Hotel, Autograph Collection

Address: 1001 Broadway, Nashville, TN 37203 (Formerly Union Station - A Wyndham Historic Hotel)
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Nashville
#20 Romantic Hotel in Nashville
#24 Business Hotel in Nashville
#26 Family Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Union Station Hotel, Autograph Collection 4*
Official Description (provided by the hotel):
Union Station Hotel, Autograph Collection is located In the business district in central Nashville. There are no other Nashville hotels that compare to Union Station's stunningly restored, 100 plus year-old railway station. Union Station Hotel is the modern incarnation of Nashville's iconic railroad station that originally opened in 1900. Now a sophisticated boutique hotel from the Autograph Collection by Marriott, the grande dame property is celebrated for its castle-like limestone exterior and Romanesque interiors that include a magnificent lobby with a 65-foot barrel-vaulted ceiling, 128 original Luminous Prism stained glass panels, 20 gold-accented angel of commerce figurines, marble floors and stately limestone fireplaces. Union Station Hotel offers 125 elegant guest rooms, some of which were the offices of railroad executives and with no two exactly alike, the award-winning Prime 108 restaurant and lounge, fitness and business centers, and more than 12,000 square feet of meeting and event space. ... more   less 
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Also Known As:
Union Station Wyndham Historic Hotel
Wyndham Nashville
Nashville Wyndham

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