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“Stunning architecture” 4 of 5 stars
Review of Union Station Hotel, Autograph Collection

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Union Station Hotel, Autograph Collection
4.0 of 5 Hotel   |   1001 Broadway, Nashville, TN 37203 (Formerly Union Station - A Wyndham Historic Hotel)   |  
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Ranked #28 of 150 Hotels in Nashville
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Stunning architecture”
4 of 5 stars Reviewed April 22, 2013

Union station is absolutely beautiful. Our room was on the first floor, although we were high enough we could still hear traffic noise. We were also able to hear noise coming from the hallway. our room was close to the main open lobby and away from elevator.
Our room had 18foot ceiling which was spectacular, the decor is tastefully done, the room had free starbucks coffee, bottled water.
The hotel itself offered coffee and scones in the am & cheese & cracker and ice tea, lemonade mid afternoon. no big buffet. We never ate at the restaurant, it was quite pricey.
No shuttle service to and from airport which a downfall for a Marriott hotel.
no swimming pool or sauna.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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576 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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English first
Lexington, Kentucky
Top Contributor
61 reviews 61 reviews
47 hotel reviews
Reviews in 42 cities Reviews in 42 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 20, 2013

First, let me say that Union Station is absolutely beautiful, and worth a visit. This is a hotel though, so I am reviewing it as such. Even though it's historic and very, very cool, when room rates start at over $300 a night, you're really paying for a certain level of service. A "wow" experience. Marriotts are usually very solid.. but for our one-night stay, Union Station misses the mark.

Parking, for instance - huge hassle. The only sign directs you to the valets who were terrific, but seemed completely overwhelmed. On the day we arrived (a Thursday), the valets were so busy that at times their line of cars backed up onto Broadway - a pretty major street. There is a self-park option, but you have to ask the valets how to find it, and at $28/day with in/out privileges, the valets are the better value unless you don't need access to your car for the day.

Valets aside, the hotel staff were all polite and professional enough, but not overly hospitable or pleasant - a huge disappointment given the excellent staff I've encountered at other Marriott properties.

As others have stated, the rooms in this hotel are small - only a little larger than you'd expect in San Francisco or Manhattan, but certainly unique. The fourth and fifth floor rooms that look out into the lobby are cool, but creepy since the floor-to-ceiling windows put your entire room on display for anyone in the hallway.

Our room was on the dreaded first floor, yet it was well-lit, very quiet and the bed was insanely comfortable. (We had requested a higher floor, but were told curtly that it wasn't going to happen because they were sold out.) Overall, the room was in pretty good shape and well appointed - free bottled water even! But there were lots of scuff marks on the walls, a few holes in the furniture and bathroom fixtures badly showing their age. There was some train noise, but not bad.. honestly, the noise from the hallway was louder.

The lobby features free coffee and scones in the morning, and tea with cheese and crackers in the evenings, something you rarely see at full-service hotels anymore. The hotel also features a business center and there is a small workout room on the seventh floor. Wi-fi is plenty fast, and free in the lobby or $13/ day in room.

Breakfast at the restaurant is pricey, but awesome (try the omelet!) I'll echo other reviewers here - service was lackluster. With the restaurant only half full, we waited 15 minutes for a table. Fortunately, the hotel is in a fantastic location, so there are plenty of other food options within very easy walking distance.

Union Station is a neat lesson in history, and I'm glad I had the opportunity to stay here. Expect to be underwhelmed, however, if you're expecting a top-notch hotel experience.

Room Tip: First floor rooms are across the hall from the hotel's meeting rooms, which makes for a very noi...
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Thornbury, Canada
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 19, 2013

Enjoyed our stay at this hotel with a few exceptions All we did was sleep there as we left the hotel by 11am and never got back until midnight. We never used any of the facilities or the restaurants. The hotel lobby is beautiful, our room on the 4th floor was large and well kept. I was a bit concerned about noise since we were over the main entrance of the hotel and right beside the elevator but never heard anything. Also did not hear any trains but our travelling companions were on the 2nd floor and heard trains at least 3 times during the night. So unless you are a very sound sleeper ask for higher rooms facing away from the tracks.

Room was lovely, large and clean with very nice toiletries (I agree with another traveller, really liked the toothbrush holder), only thing missing were the robes and a do not disturb sign also towels were a bit worn.

My major complaint was the bed (room 403) was very very soft and I woke up with severe back pains that are still bothering me a week later. So that would really be my only issue.

Hotel was only about 5 blocks from all the action on Broadway, very manageable walk. Front door staff were friendly and helpful in getting taxis. The taxi drivers that we had (Grand Old Opry and out to the Belle Mead Plantation and airport) were hit and miss. Some could not speak English and had no ideal where they were going and relied on wrong GPS directions. My husband always sat in the front seat to help them. Nashville is not that big so I was surprised that taxi drivers were so lost.

Room Tip: High room away from tracks
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 19, 2013

Stayed for a weekend in this great city and heard that this was an excellent hotel with character. Not disappointed as the building is historically beautiful. Because it is a historic building, however, means that it has its quirks such as one small elevator and our 1 bedroom suite came with a shower but not a tub (would have been nice to have been asked by the front desk if this was okay as my partner prefers baths). The room was especially large with 15ft ceiling heights. The service was prompt and formal, but not overly friendly. Only disappointment and not entirely a fault of the hotel was that we stayed under a romantic package offered by the hotel which included breakfast at the hotel restaurant and Champagne and strawberries brought to our room each evening. The issue is that our room was next to a couple of screaming, fighting and rude teenagers and one floor beneath a family with a toddler who appeared to like jumping off the furniture onto the floor. We called the front desk to complain to no avail

Room Tip: If want a room with a tub, need to ask before checking in if your room has one or only has a shower...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twann, Switzerland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 16, 2013

Passing on a trip trough the Mid & South West we visited Nashville and lived in the Union station hotel for two nights. The building alone already justifies a stay, but also service and rooms were ok (we got suite 604 at 6th floor - highly recommended). Unfortunately we can not really recommended the in-house restaurant "Prime 108" (we ordered fish main courses).

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sammamish, WA
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 15, 2013

We had a fantastic one-night stay here in connecting rooms on the first floor. Trains ran just outside our window, but we thought that added to the atmosphere of an historic train station turned into a lovely hotel. Rooms were a bit small, but very comfy. Loved that the bathroom included, among other things, a toothbrush holder--you just don't see that! Nice toiletries. They need new towels, but not a big deal.
We inquired at the desk about the hotel and were treated to an impromptu personal tour by the manager who explained the history and preservation of the hotel. What a treat! He truly loves the hotel and was eager to share about it.
Breakfast was expensive, but delicious and FAST. The dining room is very impressive with high ceilings, stone fireplace and stained-glass windows.
Only niggle was that the bellman did not have our car loaded and ready to go at the time requested. We were on a tight schedule and felt a bit frantic when we realized our bags hadn't even been retrieved from our rooms yet. They need to tighten up the valet/bellman service connection.
We would definitely stay here again. Loved it.

Room Tip: 5th floor rooms have high ceilings and overlook the lobby!
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Stayed April 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
331 reviews 331 reviews
95 hotel reviews
Reviews in 97 cities Reviews in 97 cities
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed April 15, 2013

Very nice classic hotel which is walking distance to the downtown bar scene. The hotel is elegant as you walk through its beautiful lobby and to your room. There are plenty of great restaurants and bars nearby too.

Room Tip: If you are train freak make sure to get a room with a view of the trains passing by
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Union Station Hotel, Autograph Collection

Address: 1001 Broadway, Nashville, TN 37203 (Formerly Union Station - A Wyndham Historic Hotel)
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Nashville
#23 Business Hotel in Nashville
#23 Romantic Hotel in Nashville
#24 Family Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Union Station Hotel, Autograph Collection 4*
Official Description (provided by the hotel):
Union Station Hotel, Autograph Collection is located In the business district in central Nashville. There are no other Nashville hotels that compare to Union Station's stunningly restored, 100 plus year-old railway station. Union Station Hotel is the modern incarnation of Nashville's iconic railroad station that originally opened in 1900. Now a sophisticated boutique hotel from the Autograph Collection by Marriott, the grande dame property is celebrated for its castle-like limestone exterior and Romanesque interiors that include a magnificent lobby with a 65-foot barrel-vaulted ceiling, 128 original Luminous Prism stained glass panels, 20 gold-accented angel of commerce figurines, marble floors and stately limestone fireplaces. Union Station Hotel offers 125 elegant guest rooms, some of which were the offices of railroad executives and with no two exactly alike, the award-winning Prime 108 restaurant and lounge, fitness and business centers, and more than 12,000 square feet of meeting and event space. ... more   less 
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Also Known As:
Union Station Wyndham Historic Hotel
Wyndham Nashville
Nashville Wyndham

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