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“the entrance and desk person were fine, but the room/service :(” 1 of 5 stars
Review of Super 8 Nashville Airport Music City Area

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Super 8 Nashville Airport Music City Area
2.0 of 5 Hotel   |   720 Royal Parkway, Nashville, TN 37214   |  
Hotel amenities
Ranked #85 of 149 Hotels in Nashville
Windsor, Connecticut
Reviewer
4 reviews 4 reviews
“the entrance and desk person were fine, but the room/service :(”
1 of 5 stars Reviewed June 20, 2013

The toilet didn't work, there was only a part of a roll of tp, no tp holder, no top to an ice bucket, no coffee maker, no conditioner/lotion, no Keenex , the fridge didn't work, and, the room was not made up!

Room Tip: I can't comment on other rooms here, but suggest you check out any room carefully.
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8nashvilletn, Webmaster at Super 8 Nashville Airport Music City Area, responded to this review, July 4, 2013
Dear Guest,

Thank you for your review. I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay.

Housekeeping staff have received additional training in the level of cleanliness required of them as our employees and to ensure that all rooms are properly checked for cleanliness and amenities before checking in new guest.

I hope that the next time you visit our area; you will once again choose to stay at Super 8 Airport - Nashville / Music City. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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374 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Norwich, CT
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 19, 2013

We stayed here for 7 days during CMA Fest 2013. The room was a decent size and extremely clean which is all we really need. It also had a microwave and fridge.

It's a great location. Minutes to the airport and about 15 minutes to downtown Nashville. There is a Kmart, Walgreens, McDonald's, and Wendy's within walking distance.

There were a few issues, mainly with the front desk. I had modified my reservation through booking.com months in advance and received confirmation that the change was ok. However, upon arrival I had been charged a no show fee, and the price of the room tripled. The girl at the desk blamed the booking agent stating that the paper work on the change never came in, but that she would take care of it. Fast forward to checking out, and the matter was not rectified. I was over charged by about $100. I showed the same girl who checked me in the simple math to come up with the right amount in 30 seconds, yet it took her about 30 minutes and three separate refunds to get the amount correct. She wasn't very pleasant about it either.

Also, the toilet handle stuck making it continually run unless you manually reset it. The maintenance person didn't seem concerned about it and told us to just flip it up after flushing.

The breakfast area is too small for the amount of people they are serving. The food itself is ok. Nothing great, but nothing bad. Standard continental breakfast.

Overall, the front desk staff I dealt with needed a lesson in customer service and an attitude adjustment. However, given the cleanliness of the room, the location, and the price ($49/night plus taxes and fees) I would definitely stay there again.

Room Tip: We were in 209 and liked it.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Nashville Airport Music City Area

Address: 720 Royal Parkway, Nashville, TN 37214
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #85 of 149 Hotels in Nashville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Nashville Airport Music City Area 2*
Number of rooms: 105
Official Description (provided by the hotel):
Airport Super 8 Nashville/Music City/Opryland is 100% Smoke-free hotel, conveniently located just a mile from Nashville Airport, 5 miles to Grand Ole Opry and 8 miles to downtown Nashville. With entire hotel renovations completed in April 2008, we offer the following Amenities:100% smoke free hotel,Interior Corridors, Complimentary 24 hrs Airport Shuttle (daily), Park and Fly Packages available, Complimentary Breakfast (sausage, biscuits, gravy, eggs, make-yourself waffles, Fresh fruits, cereal), Indoor Pool, Pool side Jacuzzi & Fitness Center,Complimentary Business center & Complimentary Wireless Internet throughout hotel, Group rates available, and Lots of restaurants within a block to satisfy every palate. ... more   less 
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Also Known As:
Super 8 Airport - Nashville / Music City Hotel Nashville
Super 8 Nashville
Super Eight Nashville
Nashville Super 8
Nashville Super Eight

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