Definitely don't book this hotel if you aren't 100% sure you are going to use it. I booked it well in advance for a birthday weekend in Nashville, because I noticed that a lot of hotels were already booked up three months out. I ended up canceling, because I didn't end up needing it, and even though I have a cancellation email and number, and even though Reservations has confirmed for me that the only stay they have on file was cancelled well in advance, and even though I got no emails reminding me of my upcoming stay (which I have been informed I should have gotten), I was charged $454 for a no-show fee. Billing has told me they have nothing in their files indicating I cancelled my stay (even though, as I said, Reservations told me I did), and therefore there is nothing they can do. Apparently there is only one person who can resolve this issue for me, Elliott Stamps, and he will not call me back. Now I have to cancel a Memorial Day trip to visit my family, because I don't have the funds in my account to pay for my rental car, due to the $454 no-show charge the Sheraton has basically stolen from me and refuses to take the time to reissue or even research to get to the bottom of the problem. It's been a really nice birthday present. I will for sure never stay in a Sheraton due to this experience, and I highly recommend others stay anywhere but here. The Hilton Doubletree in downtown Nashville has beautiful facilities and they were extremely easy to work with.