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“Excellent Stay” 5 of 5 stars
Review of Sheraton Nashville Downtown Hotel

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Sheraton Nashville Downtown Hotel
4.0 of 5 Hotel   |   623 Union Street, Nashville, TN 37219 (Downtown Nashville)   |  
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Breakfast for 2 Included
Ranked #39 of 149 Hotels in Nashville
Salt Lake City, Utah
1 review
“Excellent Stay”
5 of 5 stars Reviewed yesterday NEW

We found the downtown Sheraton to be absolutely perfect! It was within walking distance of everything we wanted to do. Everyone was very friendly and helpful. We couldn't have asked for anything better. I've recommended this particular hotel to several people who will be visiting Nashville soon.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
    70
    67
    29
    13
    5
See reviews for
19
56
3
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I only had one night here but the experience was great. My stay started with a warm curbside greeting, immediately followed by another warm reception and efficient check in process. That warm feeling continued with each encounter throughout the property with various staff members. Everyone was very friendly and welcoming.

The common areas seem to be finishing up a renovation - warm and modern. The rooms seem to be recently renovated. They were bright, very modern and had decor localized to Music City, which was a nice touch and departure from the typically generic hotel rooms that you often find. Beds and pillows were comfortable. The water pressure in the shower was on the low side but probably just because it had an energy efficient shower head.

The location was great. It's roughly a 5 minute walk down to the Bridgestone Arena, convention center, and Broadway. For those using Uber, rides were available within just a few minutes. There was also a courtesy shuttle that was offered for local transportation.

The only down side was that I wish my trip had been longer.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, MS
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 days ago NEW

One night stay, booked thru HotWire. Requested change from double to king and got it easily, thanks to courteous, smiling front desk employee, Calli. Valets out front, super hospitable, arriving and departing. Room with a view of the Capitol was great: large, clean and comfy bed with luxury linens. Breakfast buffet ($18) worth every cent; USA Today and Wall Street Journal complimentary. Superb breakfast service with Robert and Jeremy. Only 2 disappointments: lobby couches sit too low--hard for senior travelers to get out of; food service slow in lounge both for simple dinner and late night dessert and coffee

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review, 5 days ago
Thank you so much for your feedback.
Fantastic to hear you had a great arrival experience and Callie is indeed a superstar.
I am so sorry for the slow bar service and will share your comment with the team.
Have a great weekend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My wife and I visited Nashville this week primarily to attend a concert at the Ryman, so we wanted to stay downtown. We made our reservation through Hotwire and were fortunate to get a great rate at the Sheraton Downtown. From the moment we arrived until we left the property we encountered attentive, friendly staff who were willing to do anything and everything to make our visit more enjoyable and convenient. We used the valet service for only $4 more than the regular parking fee and had our car ready for us just by sending a text. The shuttle service to the Ryman was excellent as well. Our driver not only dropped us off right behind the Ryman he also gave me his cell number to come pick us up after the concert. Five minutes after hanging up with Torious, he picked us up where he had left us earlier in the evening. The facility was wonderful as well. The lobby was beautifully decorated for Christmas. Our room on the 4th floor was steps away from the elevator and the balcony overlooking the lobby. The room itself was clean, bright and modern. They did a great job decorating and sound proofing the room and the mattress gave us the best night's sleep we have experienced in a hotel in years. It's location turned out to be perfect for our needs (not to mention within walking distance of 3 of our favorite Nashville restaurants; Puckett's, Provence and Frothy Monkey). We are already looking forward to our next stay at the Sheraton Nashville Downtown Hotel!

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review, 5 days ago
Thank you so very much for your kind feedback.

I am so glad you had a great stay and enjoyd your rest on our "Sheraton Sweet Sleeper" bed.

See you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel many times and loved it!! Always made to feel welcome and looked after by all the staff!!! This hotel is a definite must for all people visiting Nashville! It's central to everywhere!! Not to far from Broadway and close to the bus station

Stayed December 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 6 days ago NEW

Thanks to the Sheraton Nashville Downtown team for your hospitality during my short visit to your new hotel. I've stayed there for business and pleasure many times over the past 10 years and have always had nice visits but was very impressed by the new design.

Your team seems to be excited and as another reviewer said "proud" of the new look. Special thanks to the wonderful bar team members, Erica and Heather. Both were very friendly and gave great recommendations. Your drink and food menus are also nicely done.

Best of luck in the coming year.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review, 5 days ago
Thank you very much for your great comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Texas, United States
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago

Had not visited in over a year. Since my last stay, they overhauled the entire hotel. Upgraded lobby area and rooms. Rooms are spacious, comfortable, light. Lots of connectivity. Great new TVs. Nice, clean bathrooms. Concierge lounge is nice with many offerings for breakfast and pre-dinner snacks. Fitness center is very nice with separate spaces for cardio and weights. Valet parking (a little pricey). In the heart of Nashville, directly across from the capital building. My go to when staying downtown.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review, 1 week ago
We are glad you enjoyed your stay and appreicate your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Nashville Downtown Hotel

Address: 623 Union Street, Nashville, TN 37219
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Nashville
#36 Family Hotel in Nashville
#40 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Nashville Downtown Hotel 4*
Number of rooms: 474
Official Description (provided by the hotel):
Sheraton Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville. Guests will not only experience brand new guest rooms, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 
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Also Known As:
Sheraton Nashville
Nashville Sheraton

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