To be fair, I'll begin by saying I had some major billing issues with this hotel which I prefer not to address in this forum, but may have created some bias in my reflection on my experience. That being said, I will make every effort to provide a fair account of my overall experience at the Sheraton Nashville Downtown so my fellow travelers will have good and reliable information when making their travel choices. :)
Pluses: 1) Recently renovated with a central atrium going up multiple stories in the center of the hotel and features glass enclosed elevators. 2) Room was updated and bed was pretty comfortable. 3) Location is convenient to local attractions. 4) Housekeeping service was fairly good - provided plenty of towels and replaced personal care items as needed. (It did take 3 days for them to find the blue sequin that was left on the floor by a previous guest though.) 5) They allow dogs!!!! Not just small dogs, but big dogs too! I saw yorkies and other assorted small breeds, but also saw a german shepard, a chocolate lab, and a border collie! It's great that they allow people to bring their dogs and are one of the few in the area that do. (Note - I was awakened by a dog barking in the early morning hours the first night of my stay, but after that there was no problem). 6) Hotel has a "green" program that will give you $5.00 gift certificate or 500 extra SPG points if you don't have them change your bed linens. 6) Despite the difficulties I had with my bill, the actual check-in/check-out process was fairly smooth.
Minuses: 1) Hotel is under construction so there is no restaurant. It is anticipated that it will re-open this week. During my stay there were some food items that could be purchased in the bar area, and room service was available, but they were pricey. Breakfast buffet with limited selection $14pp and room service selections were "foodie" like, did not offer much in way of good old fashioned snacks, and did I mention....pricey!. 2) Snacks are expensive in the bar, as are drinks. House Chardonnay was $16.50 a glass......at BEST was an $8 pour. 3) If attending a conference there note that there are ample restrooms on floors 1 and 2, but meeting rooms on the 4th, 5th, and 6th floors only had 1 restroom shared by both men and women. 4) Elevators were a nightmare when trying to travel between floors for conference activities, likely due to the number of people attending the conference in my case. Nevertheless, I ended up utilizing the stairs...(ick)...on multiple occasions to ensure I would be at the right place at the right time. 5) Parking is expensive!!! $30 for valet and $35 for self-park (they want you to tip valet). 6) Attempted to get some information and assistance with tickets to a local venue from the concierge, only to be told that the concierge was in an all day meeting....????? 6) Gift shop was literally located in a closet near the gym. 7) The club level is currently undergoing renovations. 8) No free in-room internet. In room Wifi is $14.95 per day.
Overall - I would have to say that my experience with brands in head-to-head competition with Sheraton were much more in line with what I have come to expect from a 4+ star brand, especially in a city the size of Nashville. I likely would not have stayed there had it not been the location of the conference I was attending. Given my billing issues I can honestly state I will not stay there again.
Tips: 1) Sign up for the Starwood Preferred Club. It's free and will get you 25% off your parking and only $25 to upgrade to club level for nicer room, free breakfast, appetizers and complimentary drinks in the evening. 2) Don't eat at the little cafe on the opposite corner of the hotel. Picture a meal prepared by your 5 year old niece and you will get an accurate representation of the lunch we had....LOL! 3) Ask for a room up high for the best views.