We arrived at 6:30 and were in a hurry to get to our room.
The hotel was obviously very busy, and every hotel in downtown Nashville was completely booked for an art festival.
Understandably, our room wasn't ready. Monique at the from desk offered a complimentary drink at the bar and I accepted.
I joked to a guy at the bar that I had only gotten a ticket for myself and not one for my wife. Five minutes later, when my wife joined me at the bar, the bartender politely said, "I understand you didn't get two drink tickets, I'll talk care of you" and offered her a free drink as well.
The attentive staff helped us get our bags to the room - Monique even scurried over to press the elevator button ahead of the bellman just to speed the process. The bellmen and valet service have been wonderful.
The room was fantastic - the city view was amazing and we've been very pleased with our stay.