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“july 4th 2014” 5 of 5 stars
Review of Sheraton Nashville Downtown Hotel

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Sheraton Nashville Downtown Hotel
4.0 of 5 Hotel   |   623 Union Street, Nashville, TN 37219 (Downtown Nashville)   |  
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Ranked #44 of 149 Hotels in Nashville
Robinson, Illinois, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“july 4th 2014”
5 of 5 stars Reviewed July 8, 2014

Hotel was outstanding they cater to your every needs as soon as you walk through the door loved the room they all have very nice views of Nashville it is in walking distance to every thing the state capital building is across the road and the best place to get a barbeque is at Jack's if you like to relax and listen to country music downtown is the place to be they have Ledgends a bar which we thought to be our favorite but there are so many more with live bands and food we went on the 4th of July and the fireworks show was spectacular.

Room Tip: they have 28 floors the ones on the top to me are the best as far as views,privacy
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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164 reviews from our community

Traveler rating
    56
    61
    29
    13
    5
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18
49
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50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Birmingham, Alabama
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 8, 2014

The renovation was decent, but the bathroom left a bit to be desired. The tub was slightly clogged and it never felt clean, but the biggest problem was the service. The first night after we checked in we were told we needed to switch rooms (this is around 1 AM) for no apparent reason other than it seemed like we were mistakenly put in the wrong room from the beginning. I was never really sure what went wrong, but after about 30 minutes at the front desk they finally realized they didn't need to change our room. The next night, the same thing happened and I had to spend about 30 minutes at the front desk trying to help them figure out the issue. Lastly, we had booked several rooms for friends, and despite us all giving them separate credit cards and specifically asking that our card not be charged for the other rooms, the day after getting home, I found multiple charges on my credit card for the other rooms. We spent an hour on the phone with them trying to get it fixed, which they did take off some of the charges, but i'm not sure we have actually been charged the correct amount. Also, there is no real concierge service, they rely on the front desk workers to suffice for it, and they were not really very helpful at all.

The only positive about the hotel was the valet and shuttle service. They were very prompt and helpful with getting around nashville

  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 6, 2014

Staff were very responsive. Safe didn't work, called front desk and they sent someone up immediately to fix it. Room was very clean with a great view of the government buildings outside my window. Walked a few blocks down to Broadway and all the honky tonks at night and felt safe walking the streets. It is uphill from Broadway but not too bad if you don't do it during high noon (90 degrees) in the humidity in July. I was there for four days. All good.

Hotel has a pool table in the bar which was a great way to relax at night.

I would recommend based on location to Broadway, nice staff and good clean rooms.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lacon, Illinois
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 6, 2014

Booked off of Hotwire. First time they have ever let me down. The room is fantastic. However, cost us $30.00 to park and an additional $14.95 for Internet usage. Outrageous. We should have stayed out by the airport and paid to park downtown. There truly is no reason to stay here if you are traveling through. Stay at the airport locations for a cheaper rate and more amenities.

Stayed July 2014, traveled with friends
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Nashville, TN
1 review
5 of 5 stars Reviewed July 6, 2014 via mobile

My bf and I stayed here for his birthday/4th of July weekend. We live here in Nashville, but wanted to do something special and "get away" from normality for a couple days. I chose the Sheraton Downtown Nashville and I am very happy that I did!

Some of the other reviews I read before we checked in about construction and bad service had me a little worried, but what we experienced was a clean, newly remodeled, stylish hotel, with fantastic service, in the heart of our own Music City.

The front desk/guest service agents were always very helpful, kind and professional.

Our room was beautifully decorated, stocked with complimentary Starbucks coffee, a large flat screen and a great shower. We had a nice view of the city from our window, too... Make sure you ask for a room on the 20th floor or higher if you want a great view.

We actually visited the bar downstairs on three different occasions. Our first night, just for a before dinner cocktail. I recommend the Tennessee Tea cocktail! The final time, we had lunch after we checked out and while we were waiting for our car from valet. I recommend the Black Angus Burger! Service was friendly and prompt and the burger was extremely delicious. -- We tried to eat dinner there before we headed out for a concert on our second night, we both ordered the New York Strip steak... After the chef tried two times to cook our steaks to "medium-rare", and failed both times, we decided to just cancel the order altogether. Also, the meat itself was tough and didn't look or taste fresh. That was the only letdown during our 2-night stay.

Valet is $30 a day. I saw some people on here complain about that, but being a local I can tell you that Nashville parking downtown is very pricey. Just to park in a lot downtown for 4-6 hours is $25...so $30 for 24-hours is honestly a great deal.

I would definitely recommend the Sheraton Downtown Nashville to any of my friends & family who come to visit! We had a great time, and the Sheraton helped give my bf, in his own words, "the best birthday yet!"

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Southbury, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 6, 2014

Very nice and clean hotel, complete with a blue suede chair in the room. Nice gym and pool too. No real complaints, but my wishes were for better programmed/faster elevators and dining offering. Easy, safe walk to all the fun... though other hotels are closer. I certainly recommend.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 6, 2014

The hotel was recently upgraded. They has a modern sleek look. Don't know why this hotel get so many bad reviews. I'm guessing it was before all the upgrades. Check in was smooth and quick. Room was nice and clean. We didn't like loading and unloading on the street. Other than that we had no complaints

Stayed June 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Nashville Downtown Hotel

Address: 623 Union Street, Nashville, TN 37219
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Nashville
#31 Family Hotel in Nashville
#40 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Nashville Downtown Hotel 4*
Number of rooms: 474
Official Description (provided by the hotel):
Sheraton Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville. Guests will not only experience brand new guest rooms, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 
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Also Known As:
Sheraton Nashville
Nashville Sheraton

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