First let me say the hotel is under renovations (we were not aware of this when we booked). We have been previous Starwood platinum level but are currently only gold but I mention because we have begun to stay at Marriott and Hilton properties as well but travel enough to have status at several. Essentially I will say that our experience was made less irritating by some outstanding employees (Lakisha and morning guy in concierge lounge and Chris valet), but that overall there were some serious issues. The first night we stayed the fire alarms were going off continually for approx. 20 min at 4:30 am. It was apparently a wiring malfunction related to the construction. As you can imagine it was difficult to try to go back to sleep even after phoning front desk several times and being assured we were safe.
Rooms were severely dated and definitely in need of update but this was made far worse by the poor cleaning service. We stayed 4 days, 3 nts and our floor was never vacuumed once in that time even though I requested it on the second day. The sheets on the beds were so worn out that they no longer stayed on the mattress during the night. We had access to the concierge floor but had to have new keys made 3 times per day as there was some issue with the key system. They continually apologized for the problem but it became such an inconvenience that it took 20+ min every morning just to find an elevator or key that would take us up for a cup of coffee. We eventually just quit trying.
The hotel is in a great location and as I stated, the staff was professional and pleasant for the most part (excluding whoever was supposed to clean our room). I understand renovations and I can even almost overlook the fire alarm and faulty key system and elevator issues, but add the cleanliness issues and the totality of the experience and I'd say I would have to think twice before staying there again and I believe we used Starwood pts. For most of the stay.
- Also Known As:
- Sheraton Nashville
- Nashville Sheraton
- Official Description (provided by the hotel):
- The Sheraton Nashville Downtown Hotel is located in the heart of Music City USA; we are just two blocks from the Convention Center and the Gaylord Entertainment Center. ... more less
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