We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Nashville Downtown Hotel: Traveler Reviews

3.5 of 5
623 Union Street, Nashville, TN 37219 (Downtown Nashville)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Sheraton Nashville Downtown Hotel
Ranked #75 of 144 hotels in Nashville
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

561 reviews from our community

Traveler rating
    105
    184
    136
    88
    48
See reviews for
Families
69
 
Couples
160
 
Solo
26
 
Business
146
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Ann Arbor, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Don't let the name fool ya!”
2 of 5 stars Reviewed November 21, 2012

I'll admit, I normally stay at Marriott-branded hotels. But when Travelzoo had a $99 deal on a room at the Sheraton, with free parking and a free breakfast, I fell for it. Unfortunately. First the good; it was close to the places we wanted to visit in downtown Nashville. Now the bad: wireless internet in your room costs $14,95 more - no joke! We opted for the free internet in the lobby, but maintaining connectivity was a challenge. The bathroom was not clean and there were numerous black streaks on the white tile and grout - it looked like black mold to me. We found black hair on the tub and neither my wife nor I have black hair. And what a shock to find out the water in the shower was lukewarm...at best. i didn't realize the shower would be cold until the morning....and I figured it was too late to complain. We skipped the "free" breakfast because we figured it was probably the same greasy food we get served when we go to conferences. Yuck!
Stay here if your tastes aren't too high. Next time we stay in downtown Nashville, we'll head for the Courtyard.

Room Tip: We stayed on the 22nd floor and the view was great.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by Joe F for Nashville
Ask Joe F about Sheraton Nashville Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNashville, General Manager at Sheraton Nashville Downtown Hotel, responded to this review
November 30, 2012
So glad you were able to take advantage of the huge discount that was offered for a limited time online, what a find! We agree, our location is ideal and walking distance to all the downtown necessities. Our guest room internet is on par with internet rates at other downtown properties, but we do offer complimentary wifi in local areas, such as the lobby as you mentioned. If you have trouble connecting, we do offer computers in our link for guests to use and even print from. Thank you for bringing to our attention the issue you found in your restroom, those are immediately being looked into. We appreciate you taking the time to share your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Virginia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Great place to stay!”
5 of 5 stars Reviewed November 19, 2012

I stayed there for 4 days and had a great time! This is a great location, great staff at the desk and valet. My room was very nice, friendly staff everywhere, very clean! The desk staff and management that was in the lobby area was always very friendly. It is a perfect location, easy to get to and walking distance to most evereything! Will def come here again!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by SalemSoccerMom for Nashville
Ask SalemSoccerMom about Sheraton Nashville Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNashville, General Manager at Sheraton Nashville Downtown Hotel, responded to this review
November 21, 2012
I am pleased you were able to stay with us a few nights and so thoroughly enjoyed your stay. We agree, our location is phenomenal; walking distance from the downtown must-sees and in the heart of the city. Our staff pride themselves on the service they provide and the experience each guest has with. Thank you so much for taking the time to highlight our team’s friendliness, our impressive location, and overall cleanliness of the hotel. We look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee, United States
1 review
1 helpful vote 1 helpful vote
“Outdated And Dirty”
2 of 5 stars Reviewed November 18, 2012

Was extremely disappointed in this property. Went to room and it was disgusting stuff all over floor sink stopper laying in sink debris all over commode! They moved us to a different room more of the same. 2 inch dust line around all walls. Sink broken and wall tiles in restroom caulked so many times it was holding mold and debris. And this was on the club floor! Then you add $ 24.00 a day for parking and you leave thinking a Holiday in Express is 100 times nicer and you do not have to pay to park!

Room Tip: Would not recommend
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask James T about Sheraton Nashville Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nashville hotels

Gaylord Opryland Resort & Convention Center
4 of 5 stars
Show Prices ABS:HotelCheckRates-d105443?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hampton Inn & Suites Nashville @ Opryland
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1164122?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hutton Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1214474?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Drury Inn & Suites Nashville Airport
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d223676?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Home2 Suites by Hilton Nashville Vanderbilt
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d3154938?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Dearborn, Michigan
Top Contributor
63 reviews 63 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
30 helpful votes 30 helpful votes
“Great stay at Sheraton but....,”
4 of 5 stars Reviewed November 16, 2012

Stayed here for 1 night, paid $134 (aaa) plus $24 parking... Which I thought was great considering the amenities and the super location. We were about 6 blocks from all the bars and restaurants. It was an easy walk. The room was really nice, king bed with a sofa as well. No safes in the room, which I thought was unusual.. No problems with bedding as in earlier reviews... Nice typical Sheraton mattress...with all white bedding. Starbucks coffee in the room. One major problem... The plumbing. The cold water spit out very warm water. We asked to be moved to a new room, but had the same problem. The longer you let the cold water run, the warmer it seemed to get. Very odd. They really need to do something about this. In spite of the water situation, I still would recommend a stay here. I would just like to see the hotel offer some free bottled water to compensate...

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Bobbi48128 about Sheraton Nashville Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNashville, General Manager at Sheraton Nashville Downtown Hotel, responded to this review
November 20, 2012
I am thrilled to hear you enjoyed your stay and I appreciate you taking the time to recommend the location of the hotel as well as our guest rooms. Next time you stay, please be aware that there are safes down behind the front desk and we would be more than happy to store any of your valuables there, and give you the key to the box. Thank you for bringing to our attention the issue with the cold water. Thank you again and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greeley, Kansas
1 review
1 helpful vote 1 helpful vote
“Two consecutive days of check in delays.”
2 of 5 stars Reviewed November 12, 2012

Arriving on Friday 11/09/2012 at 11 am, our luggage was stored until check in at 3 pm. Returning at 2:50 pm we were informed that we were not on the "list" and rooms were not ready. The lobby, halls and bar area were filled with guests and their luggage that could not get to rooms. Women were getting ready in the lobby bathroom. Wedding parties, military balls, everyone was delayed getting a room. It was after 5:30 pm before a room was available. Our evening plans were altered due to the delay. Additional family members arrived on Sat. 11/10/2012 and more check in delays for the second day. It is not worth the frustration and waste of time to return to this hotel.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask KsHawk about Sheraton Nashville Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNashville, General Manager at Sheraton Nashville Downtown Hotel, responded to this review
November 19, 2012
Thank you so much for choosing to stay with us. We apologize for the delay over this busy period of the hotel. We appreciate your feedback and hope you will give us another chance the next time you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton Inn & Suites Nashville - Downtown
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in Nashville
Trendy
Hutton Hotel
Hutton Hotel 4.5 of 5 stars 705 reviews
Romantic
Union Station Hotel, Autograph Collection
Union Station Hotel, Autograph C... 4.0 of 5 stars 370 reviews
Luxury
Gaylord Opryland Resort & Convention Center
Gaylord Opryland Resort & Conven... 4.0 of 5 stars 2,739 reviews
Good for business
Homewood Suites Nashville Downtown
Homewood Suites Nashville Downto... 4.0 of 5 stars 221 reviews
Show Prices ABS:HotelCheckRates-d1214474?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d98234?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d105443?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d657896?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Nashville hotels
Courtyard by Marriott Nashville ... 4.0 of 5 stars 252 reviews Hotel Indigo Nashville 4.0 of 5 stars 220 reviews Best Western Downtown Convention... 3.0 of 5 stars 214 reviews Hampton Inn & Suites Nashville -... 4.5 of 5 stars 468 reviews
Show Prices ABS:HotelCheckRates-d105454?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1464979?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d290931?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d653206?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 144 hotels in Nashville, ranked by popularity

Been to Sheraton Nashville Downtown Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Sheraton Nashville Downtown Hotel

Also Known As:
Sheraton Nashville
Nashville Sheraton
Address: 623 Union Street, Nashville, TN 37219
Phone Number:
Region: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #75 of 144 hotels in Nashville
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Sheraton Nashville Downtown Hotel is located in the heart of Music City USA; we are just two blocks from the Convention Center and the Gaylord Entertainment Center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Priceline, Travelocity, Orbitz, Hotels.com, Expedia and Tingo so you can book your Sheraton Nashville Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Nashville Downtown Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sheraton Nashville Downtown Hotel
Enter dates & see best prices* (from our partners)
Show Prices